Customer Chat Support

Job Description

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less