Customer Chat Support

As a member of the GEMGEM team, you will play a pivotal role in providing exceptional customer service and support within the luxury marketplace of authentic pre-owned fine jewelry. Your responsibilities will encompass a range of tasks aimed at ensuring customer satisfaction and operational efficiency. You will be at the forefront of customer interactions, utilizing live chat support to address inquiries promptly and professionally in English. Your role will extend to assisting customers in selecting the right products by sharing detailed information and supporting the sales team through effective communication. In addition, you will be responsible for maintaining accurate customer data in the CRM system, logging chat interactions, and tracking activities. Your involvement in order coordination will involve processing orders, liaising with internal teams, and keeping customers informed about their purchases. Handling customer issues efficiently and with courtesy will be a key aspect of your role, requiring you to resolve concerns promptly and escalate matters when necessary. You will also be involved in generating reports on chat and sales support activities, contributing ideas for improvement, and identifying opportunities to enhance customer service processes. In return for your contributions, GEMGEM offers a competitive salary based on experience, performance-based bonuses, opportunities for career growth, and support for training and development. If you are passionate about assisting customers and eager to progress within a dynamic global company, we encourage you to apply and become part of the GEMGEM team. The ideal candidate for this position holds a graduate degree in any field, possesses at least 1 year of experience in sales support (with a tech/IT background being advantageous), demonstrates strong English communication skills, and is proficient in using CRM systems, Microsoft Office, AI tools, and other relevant software. Effective communication, multitasking abilities, a customer-centric approach, and a collaborative mindset are essential qualities for success in this role. By joining GEMGEM, you will have the opportunity to work for a company with a proven track record of performance, become part of a leading player in the jewelry industry, and contribute positively to the organization's success.,