Customer Support Associate

Job Description

About us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency. What You’ll Do 💬 Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English 🛍️ Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication 🧾 CRM & Data Management Keep customer data updated in our CRM system Log chats and track customer activity 📦 Order Coordination Help process orders and coordinate with internal teams Keep customers updated on their orders 🧯 Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed 📊 Reporting Generate reports on chats and sales support activities Share ideas for service improvements 🚀 Process Improvement Identify gaps and suggest better ways to serve customers What You Need Graduate degree in any stream 1+ year of experience in sales support (tech/IT experience is a bonus) Strong English communication skills (written & spoken) Comfortable using CRM systems, Microsoft Office, AI tools, etc. Great at multitasking and working in a team Customer-focused with a problem-solving mindset What You’ll Get 💰 Competitive salary (based on experience) 🎯 Performance-based bonuses 🚀 Career growth opportunities 📚 Training and development support If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you. 👉 Apply now to join the GEMGEM team. Show more Show less