Project Requirement- Ability to Work from Office as per the project requirement is expectedWORK LOCATION - ChennaiInterview Support Contacts # 9361804263 / 9841980956 Roles and Responsibilities : - Comprehend and resolve the Customer's concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each mail / chat in accordance with company standards. - Provide/take relevant information and update the system/s accordingly. - Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency - Ability to understand and handle customers - Maintain Superior quality service by following organization standardsImportant -Walk-incontact only if you are willing to adhere to the above.Contact Person: HR Team- 9361804263 & 9841980956 (9:30 a.m. to 06:00 p.m. Monday to Saturday)Perks and Benefits # Rotational shifts # PF, ESI or Group Insurance # Overtime pay #Food & Beverage as per the shift timings. WORK FROM OFFICE RediSolve Software Private LimitedNew No. 37, Old No. 23 & 24, 4th floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018NON-VOICE PROCESS INTERNATIONAL BPO WILLING TO WORK IN THE ROTATIONAL SHIFT/NIGHT SHIFT

Job description Responds to customers queries via chats and emails. • Resolves customer complaints and issues efficiently. Troubleshoots technical problems and provides solutions. Ensures customer satisfaction and provides professional customer support. • Properly escalates unresolved issues to appropriate internal teams. • Provides accurate information about products and services. Required Candidate profile Candidates college education is not mandatory. Should be able to handle multiple chats. Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities. Should have a typing speed which is in the range of 25-30 words per minute. Proficiency with chat software is an added advantage. • Should be willing to join immediately or have a noticed period of less than 15 days. • Should be willing to work in any night rotational shift. • Should be willing to do work from office. Soft Skills • Should maintain clear and effective English communication with customers (Written). Needs to demonstrate patience, especially during challenging situations. • Should be adaptable to different customer needs and scenarios. Should be good at reading and understanding information accurately. Needs to pay attention to customers' concerns and needs. Needs to possess excellent customer interaction skills. Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts. Needs to be friendly, empathetic, and courteous in all chats with customers Date - 07-04-2025 to 11-04-2025 (Direct Walk in) Contact Person - Jackson GS Jorin (Senior Associate HR)Contact Number - 9841980956Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com