6 Issue Handling Jobs

As a Customer Support Associate at GEMGEM, a next-generation luxury marketplace specializing in authentic pre-owned fine jewelry, your role will involve a variety of tasks to ensure excellent customer service and operational efficiency. **Role Overview:** As a Customer Support Associate at GEMGEM, you will be responsible for providing top-notch customer service through various channels, including live chat support, sales assistance, CRM and data management, order coordination, issue handling, reporting, and process improvement. **Key Responsibilities:** - Provide customer support through live chat by promptly and professionally answering customer inquiries in English. - Assist customers in s...

As the Business Development Manager at Blackstone Shipping, your role involves proactively acquiring new agents and expanding the network. This includes identifying potential agents in target markets, conducting due diligence, negotiating contracts, and onboarding seamlessly. You will also need to map business opportunities in India office sector-wise and identify reliable agents for each trade lane, country, or region. Key Responsibilities: - Proactively identify and engage potential Agents & Network partners in target markets - Conduct thorough due diligence on potential agents - Negotiate contracts and ensure seamless onboarding - Map business opportunities in India office sector-wise - W...

As an Event Manager, you will be responsible for event planning, budget management, vendor coordination, logistics management, team leadership, problem-solving, communication skills, and attention to detail. Your main tasks will include event planning, design, and production while managing all project delivery elements within specified time limits. Your role will involve liaising with clients to identify their needs and ensuring customer satisfaction. Market research, gathering information, and negotiating contracts will be essential before closing any deals. It will be your responsibility to provide feedback and periodic reports to stakeholders and propose ideas to enhance services and even...

You will be responsible for coordinating and managing the dispatch and delivery of PEB components. This includes scheduling and optimizing delivery routes to maximize efficiency. You will need to communicate effectively with drivers, clients, and suppliers to ensure smooth operations. Monitoring the progress of deliveries and ensuring timely transportation will be a key part of your role. It is important to maintain accurate records of dispatches and deliveries to track the movement of components. In case of any issues or delays during transportation, you will be required to handle them efficiently to minimize disruptions. Compliance with company policies and safety regulations is crucial to...

As a member of the GEMGEM team, you will play a pivotal role in providing exceptional customer service and support within the luxury marketplace of authentic pre-owned fine jewelry. Your responsibilities will encompass a range of tasks aimed at ensuring customer satisfaction and operational efficiency. You will be at the forefront of customer interactions, utilizing live chat support to address inquiries promptly and professionally in English. Your role will extend to assisting customers in selecting the right products by sharing detailed information and supporting the sales team through effective communication. In addition, you will be responsible for maintaining accurate customer data in t...

Roles and Responsibilities: Customer support profile involving interaction with customers via inbound and outbound calls Resolve issues that customers are facing through voice communication Desired Candidate Profile: Any Graduate / Post Graduate / Undergraduate freshers or candidates with a minimum of 6 months of international voice process experience Only customer service experience considered International voice or technical background preferred