The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a Digital Touch Success Specialist, you will drive customer outcomes through data-informed interactions across the customer journey. Within the Digital Customer Success team, you will enhance operational excellence by analyzing customer data to engage the right customers with relevant content at optimal times. You will collaborate with teams across Aspen Technology including Sales, Marketing, Data Science, Community, Product, and Support to improve customer retention, satisfaction, and value delivery. Your Impact Analyze customer data to assess account health, identify churn/attrition risks, and drive proactive engagement. Utilize system-driven alerts (via Salesforce, Power BI dashboards, and early warning systems) to prioritize outreach, including awareness sessions, health reviews, technical enablement, and marketing initiatives. Manage and enhance Aspen s customer-facing community resources, optimizing self-service and engagement. Lead proactive cross-functional collaboration, engaging with internal teams to improve outreach and address data and tooling challenges. Develop and implement internal reporting and Power BI dashboards to improve decision-making. Drive change management initiatives to enhance adoption of new policies and processes. Manage multiple ad hoc tasks, effectively balancing dynamic priorities. What Youll Need Bachelor s degree or equivalent experience in a related field. Minimum 2 years of experience in a similar role, with proven success in improving digital platform efficiency or CRM utilization. Proficiency in Excel, Salesforce, and Power BI (or similar tools). Strong coordination and communication skills, with the ability to align internal teams and external stakeholders. Experience in content management and community engagement, including digital platforms and online communities. Proven track record in customer support and cross-functional collaboration. Excellent time management and organizational skills, with the ability to prioritize and execute tasks effectively. Broad understanding of emerging technology trends and developments. #LI-RK1

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The Sales Account Manager is responsible for developing business within an assigned region and upselling consulting services directly to assigned customer accounts. You will work with cross-functional teams to formulate client strategies, manage clients and bring to closure strategic client opportunities. Your Impact Responsible for account and relationship development and management, at all levels in the customer organization. Articulates solution business value to customers and leads solution development efforts that best address customer needs whilst coordinating the involvement of all necessary company personnel including support, service and management resources in order to meet account performance objectives and customers expectations. Demonstrate understanding of the customers business priorities and initiatives. Discuss relevant trends and priorities integrating industry knowledge and solution knowledge. Have complete understanding of current usage of AspenTech software applications, white space and competitive software usage within the Account. Ability to challenge customers current way of doing business to drive results. Responsible for overall strategic account plan, Opportunity Winning Plan, Competitive Displacement Plan and Pipeline Development Plan. Respond to RFPs, Bid preparation, follow-up, negotiation and closing of sales. Provide sales and executive management with account updates, sales forecasts, etc. Achieve quarterly and annual sales quota. Accurately forecast deals for the quarter and future quarters. What Youll Need Min 5 years of software sales experience or Industry experience in a consultative selling role. Bachelors degree in Chemical or Petroleum engineering (preferred) Experience selling to customers in the Upstream sector. Demonstrated track record in solution sales with multi-year achievement against personal quota. Ability to actively develop new business relationships within existing accounts. Proficient at establishing and cultivating "C" level consultative relationships. Significant experience leading multimillion dollar sales campaigns. Excellent written and oral communication skills. Self-discipline and motivation with the ability to set goals that exceed the expectations of the company or manager. Travel is expected 60% and more of time. Familiarity with Subsurface solution(preferred), process modeling software products and services, advance process control / real time optimization, manufacturing execution systems and planning and scheduling solutions. Knowledge of asset management and maintenance business processes. Knowledge of Upstream Exploration and Production. #LI-RK1

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a member of the Customer Care Team, the Customer Care Specialist has a primary responsibility for non-technical customer service requests from AspenTech customers and field staff, by providing proactive support to facilitate a high touch customer service model which seeks to drive the customer experience to new levels of satisfaction and loyalty. Your Impact Resolve incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries. Conduct in depth review of license key configurations to understand customer requests for license key creation and delivery. Configuring and creating license files including providing emergency license files to troubleshoot plant down situations. Providing triage for emergency/cybersecurity calls, includes collecting information about product, version and business impact. Conduct in depth customer entitlement reviews by analyzing Service License Agreements, Software Maintenance agreements and researching entitlement data in the corporate entitlement databases. Determine customer s current credit status (outstanding invoices, credit hold and billing details) and work with Collections as needed to address customer requests. Reviewing contractual terms and conditions and addendums and working with Legal. Document all work in a CRM system (Salesforce). Other department projects or reporting as needed. What Youll Need 1 - 2 years of customer support experience in a fast-paced high-tech environment. College Degree preferred. Excellent customer service and interpersonal skills. Exceptional written and verbal communication skills. Strong attention to details and organizational skills. Demonstrated ability to multitask, shifting priorities several times during the day. Ability to work under tight deadlines. Ability to work well with limited supervision. Experience with using Salesforce or other CRM preferred. Experience with using MS Office tools such as Word and Excel preferred. #LI-RK1

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role This position will work with our Software Development team to ensure high quality through continuous integration and automated testing. This position will promote industry best practices as a part of the Software Engineer in Test team. Your Impact Work with software development groups that create the product as well as engineering groups that deploy the product. Work with scrum team(s) to ensure high quality products and superior customer satisfaction. Author, execute and maintain test charters, test cases, procedures and plans, automated test scripts and code. Design, develop, implement, and improve various test methodologies, plans and automation. Review defect descriptions, requirements, and designs to incorporate into test plans. Installation automation, test automation, release automation and system administration. Build and Configure Continuous Integration setup for test environments. What Youll Need Bachelors degree in Computer Science, Software Engineering or equivalent. Strong hands-on 2+ years experience on Test Automation using Python. 3 to 5 years of software Quality Assurance / Testing experience. Extensive knowledge of industry-leading QA tools and methodologies. Strong understanding of automation testing best practices. High level scripting skills (Python, Perl, Shell scripting). Demonstrated ability in creating and communicating testing status dashboards. Proficiency with Linux, Windows and UNIX environments. Proficiency with a source control system (such as CVS, Subversion, Git, etc.). Excellent written, verbal and interpersonal communication skills; comfortable communicating and working with geographically distributed teams. Innate desires to automate, monitor and continually improve everything in sight. Experience with Quality Assurance within an Agile methodology. Experience with automation frameworks (Selenium, Robot, Apache JMeter). Experience with evaluating, recommending, and deploying new tools and technologies to continually improve the efficiency and effectiveness of the Quality Assurance process. Experience with various database technologies (such as MySQL, Cassandra, MongoDB). Experience in server virtualization, especially VMWare and VSphere. #LI-RR1

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a Sr Field Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base. Your Impact AMC activities at Customer site. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant. Document all customer interaction. Actively contributing ideas for better customer service and continuously improve the quality of service provided. Showing a passion for continued learning, staying abreast of new technology and trends. Work with other technical teams for the inputs and their support in day-to-day activities. What Youll Need Bachelor s degree in Electrical/Computer/Software Engineering. 5 to 6 years experienced. Power Utility experience preferred. Exposure to SCADA/control systems - Knowledge on OSI Monarch SCADA system is an added advantage. Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge). Excellent Customer Management Skills. Excellent communication and writing skills, and ability to facilitate your own meetings as necessary. Good troubleshooting skills. Knowledge of computer programming. An introduction to C programming is a minimum. Ability to work on several projects in parallel in a fast-paced environment. Location preference - Mumbai. Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year). #LI-RR1