As an experienced Customer Onboarding/Product Implementation Specialist, you will play a crucial role in providing enterprise-level technical support to our customers. You will be the primary point of contact during project implementations, demonstrating a high sense of urgency and ownership in all customer interactions. Your responsibilities will include building and managing strong relationships with clients and internal stakeholders, such as Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support teams. Your role will involve overseeing all technical aspects of project implementation from kick-off to Go-Live, including scoping, change request management, and coordination with the Engagement Manager. You will collaborate closely with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery of projects. Pre-kick-off and kick-off meetings will be conducted with sales/pre-sales and customers to establish project plans, milestones, goals, and set appropriate expectations. Working in coordination with the Engagement Manager, you will lead the development and implementation of plans and programs across all project phases to meet project goals effectively. Additionally, you will establish and manage communication, escalation, and risk management plans, while monitoring project progress on a daily basis and reporting status to senior management and stakeholders. Furthermore, you will work on multiple projects simultaneously and collaborate with customers, internal teams, and SI partners for successful project delivery. Your qualifications should include 2 to 5 years of experience in the software/tech industry, with a preference for experience in implementing SaaS products. Basic front-end programming knowledge (HTML5, JavaScript, jQuery), understanding of technology stacks, programming concepts, and integrations (REST APIs) with cloud systems are desirable. Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc., and the ability to learn new technologies quickly are essential. Strong communication and written skills, willingness to work in European shifts, and the ability to work in cross-functional teams to solve business and tech problems are also required. In this role, you will serve as a trusted advisor to customers, showcasing a growth mindset, understanding customer requirements, and demonstrating a passion for providing effective solutions. Your soft skills will be crucial in interacting with customers over phone or video calls, ensuring a seamless onboarding experience and successful product implementation.,
You will be joining our team as a Quality Assurance Engineer. In this role, you will play a crucial part in ensuring the quality of our products by creating and implementing strategies for quality coordination, testing, and providing solutions to identified quality issues. Your responsibilities will include reviewing and analyzing requirements, specifications, and technical design documents to provide timely feedback. You will develop detailed test plans and cases, design and execute automated tests, and identify deficiencies in current products. Your role will involve reporting and verifying issues, suggesting solutions, and investigating product quality to enhance customer satisfaction. Collaborating with the Product Development team and identifying key performance indicators for product quality will be essential. Moreover, you will be responsible for identifying process bottlenecks and proposing improvements, managing the Quality Planning strategy, performing regression testing, overseeing continuous improvement projects, and tracking quality assurance metrics. To excel in this role, we require you to have at least 5 years of proven experience as a Quality Assurance Engineer. You should be well-versed in various testing techniques such as UI Testing, Automated Testing, and Test Driven Development Strategies. Proficiency in coding with Java Script, HTML5, SQL, and JSON is essential. Experience with web security technology, software QA tools and processes, critical thinking, problem-solving abilities, time-management skills, and excellent interpersonal and communication skills are also necessary. Writing clear test plans and cases, hands-on experience in white box and black box testing, using automated testing tools, SQL, scripting, working in an Agile/Scrum development process, and familiarity with performance and security testing are desired. Ideally, you should hold a Bachelors/Masters degree in Computer Science or a relevant field to be considered for this position.,
You are an enthusiastic and talented Product Engineer(Backend) with a strong passion for problem-solving and experience in SQL. You have up to one year of experience in Node.js development and possess a deep understanding of backend technologies and database systems. If you are eager to kickstart your career in a fast-paced, innovative environment, this opportunity is perfect for you. Your responsibilities will include developing and maintaining backend services using Node.js, ensuring high-performance and reliable server-side functionality. You will collaborate with the frontend development and product management teams to integrate user-facing elements with server-side logic. Implementing database schemas and integrating SQL databases to support application data needs will be a crucial part of your role. You are expected to actively participate in brainstorming sessions to identify and implement creative solutions for complex problems. Troubleshooting and resolving issues related to backend development and database systems, optimizing applications for maximum speed, scalability, and maintainability are also part of your responsibilities. Keeping up to date with the latest industry trends in backend development and database management is essential to ensure the continuous improvement of our product offerings. You will participate in code and design reviews to maintain code quality standards. Requirements for this position include a Bachelor's degree in Computer Science, Software Engineering, or a related field. You should have up to one year of experience in Node.js or comparable backend development frameworks, strong proficiency in SQL, and experience working with relational databases. A solid understanding of backend development principles and best practices is necessary. Exceptional problem-solving skills with a demonstrated ability to address complex challenges are expected. Excellent communication and teamwork skills are also essential, with the ability to work effectively in a fast-paced, collaborative environment. In return, we offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and supportive work environment that fosters innovation and creativity, and exposure to cutting-edge technologies and industry trends. If you meet the requirements and are excited about the opportunity, please submit your resume and a cover letter detailing your experience in Node.js development and SQL. We look forward to reviewing your application and discussing how your unique talents can contribute to our team's success. Job Location: Coimbatore (Tidel Park, Peelamedu, B.R. Puram Industrial Estate, Coimbatore, Tamil Nadu 641014, India),