Onboarding Specialist

As an experienced Customer Onboarding/ product implementation specialist, your main responsibility will be to onboard customers and provide enterprise-level technical support. You will be the primary contact for customers during project implementations, demonstrating a high sense of urgency and ownership in customer interactions. Your strong relationship-building skills with clients and internal stakeholders will be crucial for successful implementations. Additionally, you will work with the Engagement Manager to develop and implement plans to meet project goals and priorities. - Act as the prime contact for customers during project implementations - Build and manage relationships with clients and internal stakeholders - Manage all technical aspects of project implementation from kick-off to Go-Live - Define project goals, requirements, and project planning with stakeholders - Conduct pre-kick-off and kick-off meetings with sales/pre-sales and customers - Lead the development and implementation of project plans and programs - Establish practices, templates, policies, and partnerships for project implementation - Monitor and track project progress, report status to management and stakeholders - Coordinate with customers and internal teams for project development - Recommend product enhancements and opportunities to the Product Management team - Collaborate with pre-sales/sales and implementation services for customer engagements - Work with SI partners for custom app/integration work - Ensure proper handover after Go-Live with Customer Success Manager - Take on any other assigned responsibilities as required - Be a trusted advisor to customers and maintain a growth mindset - 2 to 5 years of experience in the software/tech industry - Experience in the implementation of SaaS products is preferred - Basic front-end programming skills (HTML5, JavaScript, jQuery) - Understanding of technology stack, programming concepts, and integrations - Hands-on experience with configuring SAAS products is a plus - Fast learner with the ability to pick up new technologies - Strong communication and written skills - Willingness to work in Europe shift - Ability to work on cross-functional teams to solve business & tech problems - Passion for understanding customer requirements and providing solutions - Soft skills for effective customer interaction over the phone or video call,