Onboarding Specialist

As an experienced Customer Onboarding/Product Implementation Specialist, your primary responsibility will be to onboard customers and provide enterprise-level technical support. You will excel in relationship building and management with clients and internal stakeholders. Your role will involve technical aspects of project implementation, from kick-off to Go-Live, including scoping and change request management. Your key responsibilities include: - Being the prime contact for customers during project implementations, demonstrating a high sense of urgency and ownership. - Building and managing relationships with clients and internal stakeholders. - Leading the development and implementation of plans and programs to meet project goals. - Defining project goals, requirements, planning, tracking, and timely delivery. - Establishing and communicating project plans, milestones, and goals with customers. - Monitoring and tracking project progress, reporting status to stakeholders. - Coordinating with customers and internal teams for project development. - Recommending product enhancements and new opportunities to the Product Management team. - Collaborating with SI partners for custom app/integration work. - Ensuring proper handover after Go-Live with Customer Success Manager. - Acting as a trusted advisor to customers and maintaining a growth mindset. Qualifications required for this role: - 2 to 5 years of experience in the software/tech industry. - Experience in implementing SaaS products or similar technologies. - Basic front-end programming skills (HTML5, JavaScript, jQuery). - Understanding of technology stack, programming concepts, and integrations with cloud systems. - Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc. - Ability to learn new technologies and understand SaaS products. - Excellent communication skills (both verbal and written). - Willingness to work in Europe shift. - Capable of working in a cross-functional team and solving business & tech problems. - Passion for understanding customer requirements and providing effective solutions. - Soft skills for interacting with customers over the phone or video calls. As an experienced Customer Onboarding/Product Implementation Specialist, your primary responsibility will be to onboard customers and provide enterprise-level technical support. You will excel in relationship building and management with clients and internal stakeholders. Your role will involve technical aspects of project implementation, from kick-off to Go-Live, including scoping and change request management. Your key responsibilities include: - Being the prime contact for customers during project implementations, demonstrating a high sense of urgency and ownership. - Building and managing relationships with clients and internal stakeholders. - Leading the development and implementation of plans and programs to meet project goals. - Defining project goals, requirements, planning, tracking, and timely delivery. - Establishing and communicating project plans, milestones, and goals with customers. - Monitoring and tracking project progress, reporting status to stakeholders. - Coordinating with customers and internal teams for project development. - Recommending product enhancements and new opportunities to the Product Management team. - Collaborating with SI partners for custom app/integration work. - Ensuring proper handover after Go-Live with Customer Success Manager. - Acting as a trusted advisor to customers and maintaining a growth mindset. Qualifications required for this role: - 2 to 5 years of experience in the software/tech industry. - Experience in implementing SaaS products or similar technologies. - Basic front-end programming skills (HTML5, JavaScript, jQuery). - Understanding of technology stack, programming concepts, and integrations with cloud systems. - Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc. - Ability to learn new technologies and understand SaaS products. - Excellent communication skills (both verbal and written). - Willingness to work in Europe shift. - Capable of working in a cross-functional team and solving business & tech problems. - Passion for understanding customer requirements and providing effective solutions. - Soft skills for interacting with customers over the phone or video calls.