Customer Support Executive (CSE)

Kalyan Business Solutions

0 years

1 - 2 Lacs

mohali

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

support service communication resolve zendesk crm metrics zones

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Customer Support Executive

Location: Mohali, Punjab

Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.

Job Responsibilities:

Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.

Assist customers with different inquiries

Document customer feedback, common concerns, and provide insights to improve service processes.
Collaborate with internal teams to resolve complex customer issues or escalate as needed.
Maintain detailed records of customer interactions in Zendesk and CRM systems.
Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
Adhere to company policies, procedures, and quality standards during all customer interactions.
Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
Be flexible with shift timings to accommodate time zones, including evenings shift.
Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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Customer Support Executive (CSE)