Client Services Executive

Location: Bangalore (Hybrid)

Key Responsibilities

• Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment.
• Understand client objectives and translate them into clear briefs for strategy, copy, and design teams.
• Manage project timelines, feedback cycles, and deliverables with precision and accountability.
• Work closely with creative and strategy teams to ensure all work aligns with brand tone, campaign goals, and performance metrics.
• Prepare and share status reports, performance decks, and campaign recaps with clients.
• Coordinate content calendars, campaign approvals, influencer activities, and production timelines.
• Identify opportunities to strengthen relationships and upsell new ideas or services that align with client goals.
• Ensure brand consistency and attention to detail across all deliverables.
• Collaborate with leadership to maintain internal process discipline and elevate the client servicing standard at The Leaf.
• Handle feedback and escalations constructively, maintaining professionalism and solution-oriented communication.
  

Requirements

• 1–3 years of experience in client servicing, account management, or marketing coordination, preferably within a creative or digital agency.
• Excellent communication and interpersonal skills — both written and verbal.
• Strong project management and multitasking abilities with a keen eye for detail.
• Understanding of social media, digital marketing, and content strategy fundamentals.
• Proficiency in tools such as Google Workspace, Slack, Notion, and Trello.
• A proactive and empathetic attitude with the ability to manage fast-paced, multi-stakeholder environments.
  

• Experience managing influencer campaigns, brand launches, or integrated marketing projects.
• Familiarity with AI tools for workflow optimization, reporting, and creative coordination.
• Exposure to creative production processes (shoots, edits, and post-production).