Ekloud - MS Dynamics 365 Field Service Specialist

Description

Key Responsibilities

• Provide application support and administration for Microsoft Dynamics 365 Field Service and related modules (Sales, Customer Service).
• Configure and manage entities, forms, views, dashboards, and workflows to enhance user experience and business efficiency.
• Troubleshoot and resolve user issues through systematic analysis, root cause identification, and timely resolution.
• Collaborate with business stakeholders to understand process requirements and propose scalable Dynamics 365 solutions.
• Manage and track service requests using ITSM/ticketing systems such as Zendesk, JIRA, or ServiceNow.
• Coordinate with Microsoft and internal IT teams to apply updates, patches, and enhancements.
• Maintain detailed documentation for configurations, processes, and user guides.
  

Required Technical Skills

• Strong foundational understanding of Microsoft Dynamics 365 Field Service (Sales and Customer Service modules exposure preferred).
• Proficiency in configuring and managing Dynamics 365 entities, views, and dashboards.
• Experience with ITSM platforms (e.g., ServiceNow, Zendesk, JIRA).
• Familiarity with the Microsoft 365 ecosystem, including Office Suite and Outlook integrations.
• Basic understanding of Power Platform components (Power Automate, Power BI, Power Apps) is an added advantage.
  

Soft Skills & Attributes

• Customer-Centric Mindset : Excellent communication and interpersonal skills, ensuring high-quality user support.
• Analytical Thinking : Strong problem-solving abilities and attention to detail.
• Learning Agility : Eagerness to upskill in new Microsoft technologies and features.
• Team Collaboration : Ability to work effectively across remote, cross-functional teams.
• Ownership & Accountability : Proactive approach to resolving technical and process challenges.
  

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
• 3- 5 years of experience in Application Support, IT Helpdesk, or Technical Support roles, preferably within the Microsoft Dynamics 365 ecosystem.