We are seeking an experienced, innovative, and driven Software Engineer IV at our company. This role is pivotal in architecting and building scalable, reliable systems while proactively modernising our existing codebase, managing technical debt, and rapidly delivering high-quality solutions to meet our evolving customer needs. As a Software Engineer IV , you'll leverage your deep technical expertise and proficiency with the latest AI-driven development tools to drive efficiencies and implement robust, production-ready systems. Youll actively mentor and guide your team, fostering a culture of continuous improvement, technical excellence, and collaboration. What You'll Do Lead by Example: Write exemplary, clean, maintainable, and scalable code across the full stack, clearly demonstrating best practices and high-quality standards. Drive Technical Excellence: Establish and champion engineering best practices, including coding standards, unit/integration testing, code reviews, and automated deployments, ensuring good code quality and consistency. Mentorship and Leadership: Actively mentor junior developers, conducting detailed code reviews, providing constructive guidance, and fostering continuous learning within the team. System Modernisation: Evaluate, refactor, and enhance legacy systems and existing codebases, balancing the reduction of technical debt with achieving business delivery goals. Architectural Design and Decision-Making: Collaborate closely with technical and product teams to design and implement architecture aligned with our long-term vision, scalability, and customer requirements. Automation and CI/CD: Automate repetitive tasks, integrate infrastructure-as-code practices, and build robust CI/CD pipelines, ensuring agile, rapid, and reliable deployments. Collaboration and Communication: Regularly interact with cross-functional stakeholders, clearly communicate technical concepts, propose solutions, present progress, and proactively gather feedback to refine strategies and deliverables. Required Skills and Experience Technical Expertise: 6+ years of professional full stack software development experience with JavaScript . Extensive hands-on experience and flexibility to work with various frameworks such as Node.js , Hapi.js , Sails.js , and Ember.js or other modern frontend frameworks. Expert-level proficiency in MongoDB NoSQL modelling, performance tuning, and optimisation strategies. Proven full-stack experience in building scalable web applications and robust REST APIs. Proficiency with Git, GitHub, pull requests, and code metrics tracking. Strong debugging skills, capable of troubleshooting complex issues in production environments. Infrastructure and Cloud: 3+ years of direct hands-on experience designing, deploying, and managing cloud-based solutions using AWS services. Solid understanding and experience in implementing Infrastructure as Code (IaC). AI Leverage: Demonstrated experience and commitment to using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, or similar) to rapidly deliver efficient coding solutions. Operational Excellence: Practical knowledge and experience of what it takes to build, maintain, and support software running successfully in production environments. Leadership and Mentorship: Proven ability to guide and mentor junior team members through code reviews, technical guidance, and career development activities. Nice to Have (Preferred Qualifications): Previous experience leading complex projects from inception, including proposing, architecting, and implementing solutions aligned with business objectives. Proven experience collaborating cross-functionally, facilitating effective knowledge sharing among diverse teams. Prior work experience in an enterprise-scale, compliance-focused, or regulated environment. Who You Are A Problem Solver: Capable of navigating challenging technical problems and devising practical, innovative solutions. Technically Strong: Meticulous, detail-oriented, and passionate about building secure, performant, scalable systems. Continuous Improver: Relentlessly identifies opportunities for system enhancement, process improvements, and personal growth. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! With continued growth, were looking for a Principal Software Engineer to work on our enterprise workflow solution, which is used by some of the largest companies in the world. As an experienced and senior member of our engineering team, you will spearhead efforts to modernize and optimize our codebase, enhance system performance, and ensure the long-term maintainability of our solution. This role combines technical leadership, hands-on technical work, and a strategic mindset to drive the technical evolution of critical systems in a .NET and Azure environment. We are creating a platform designed to drive future growth and empower the expansion of other software solutions within Mitratech's portfolio. This is your chance to make your mark in a fast-growing company. About the Role As a Principal Software Engineer , youll: Lead by Example : Write exemplary code, and be able to explain your process. Drive Technical Excellence : Establish and advocate for best practices in coding, testing, and deployment, ensuring high standards of quality. Mentor : Mentor and guide a talented team of developers, fostering a culture of collaboration and continuous learning. Modernize Existing Systems : Refactor and improve a complex codebase with an eye for performance, maintainability, and scalability. Architect Solutions : Participate in architectural discussions, propose improvements, and ensure alignment with long-term technical goals. Automate Everything : You find ways to automate repetitive tasks and will work with DevOps engineers to build and maintain a robust CI/CD pipeline to ensure seamless delivery in an agile environment. Balance Debt and Delivery : Proactively manage technical debt and advocate for realistic timelines to deliver work consistently and reliably. Collaborate and Communicate : Work closely with cross-functional teams and stakeholders, presenting progress and gathering feedback. About You You are: A Problem Solver : Skilled at navigating and improving codebases. Technically Strong : You are meticulous in your approach to creating secure, performant systems and designing efficient technical solutions. A Mentor and Leader : Passionate about helping team members grow and instilling best practices in every aspect of development. Data-Driven : Focused on metrics to assess performance and identify areas for optimization. A Continuous Improver : Always on the lookout for opportunities to enhance systems and processes. Impatient : Driven to remove impediments and reach solutions efficiently. Required Skills and Experience 6+ years in software development, with expertise in C# on both .NET Framework and .NET platforms. 5+ years working with cloud platforms, ideally Microsoft Azure. Strong experience of web development. You know the internet is a dangerous place and know how to craft secure web applications. Strong experience of creating and consuming APIs, using patterns such as REST. Experience with JavaScript or TypeScript, especially in modern front-end frameworks like Vue.js, React, or Angular. Strong experience of using git, pull request workflows and knowledge of best practices around branching and source code. Knowledge of what it takes to run a system in a production environment for enterprise customers with the highest expectations of performance, stability, security, scalability. Proven ability to modernize systems while balancing technical debt and delivery goals. Hands-on experience with containerization concepts (e.g., Docker). Proficient in SQL Server/PostgreSQL and performance tuning. Nice to Have Experience leading projects from inception, proposing and designing solutions aligned with requirements. Familiarity with cross-team collaboration and knowledge-sharing. Previous work in enterprise-scale or compliance-focused environments. Experience of working with infrastructure as code. What We Offer A collaborative, growth-oriented work culture. Exposure to diverse technologies in a globally distributed team. Opportunities to shape the future of critical enterprise software. Competitive benefits and flexible work arrangements. An opportunity to implement the ideal technical vision Join Us Ready to take on the challenge of leading the technical evolution of a high-impact codebase? Apply now to join Mitratechs innovative, inclusive, and driven engineering team. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in Legal, Risk, Compliance and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports Individual excellence and takes pride in its diverse and inclusive work culture centered around great people, practices, learning opportunities and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy and enthusiasm join our global team and see why its so special to be a part of Mitratech! Essential Functions Develop object-oriented programming (OOP) solutions, focusing on memory management and algorithm performance. Design and optimize SQL Server 2016+ (JSON, Stored Procedures, Views, Triggers, Functions). Troubleshoot and resolve complex stack issues. Collaborate with teams to implement scalable solutions. Write clean, maintainable, and well-documented code, adhering to SDLC best practices. Participate in agile ceremonies for effective project delivery. Strong expertise in Logic Layer, Data Access Layer, and experience with SOA. Ensure application security, scalability, and reliability. Proficient in .NET 4.8, Visual Studio 2019, ASP.NET MVC, REST APIs, JavaScript frameworks, and ADO.NET. Stay current with industry trends and drive continuous innovation. Required Skills and Experience Collaborate effectively within a team, sharing ideas and resources. Demonstrate resilience, leadership, and strong problem-solving abilities. Proficient in cloud platforms, distributed systems, and software architecture. Strong knowledge of algorithms, data structures, version control (Git), and CI/CD pipelines. Excellent communication skills with a proactive, solutions-oriented mindset. Education Bachelors or Master’s degree in Computer Science, Engineering, or a related field. Years of exp: 5+ years. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why its so special to be a part of Mitratech! Roles & Responsibilities: Perform manual and exploratory testing against functionality developed by members of your agile team(s) Work closely with the Product Owner and scrum team(s) to help deliver high quality features inside of agreed timescales Provide technical mentorship and upskilling to scrum team members and across functional boundaries where appropriate Contributing to a culture of high quality, personal ownership and customer focused execution Should be able to guide the resources and proactive in grooming the team Primary Skills: 6+ years of experience in testing Web Applications Proficiency in authoring, reviewing, and executing manual test cases Solid experience with java and selenium Experience in Test Cases Management Systems like TestRail Proficiency in SQL and relational database concepts. Exposure to Continuous Integration / Continuous Deployment practices (Jenkins). Good hands on experience on automation using selenium. Should have good knowledge on frameworks Experience in modern source control systems (Git) Experience in leading a team of 3-5 testers Secondary Skills: Agile, Scrum, TesNG, BDD Jmeter , Performance Testing ,Accessibility Testing, Security Testing ,Rest API,Web Services Knowledge on Jira OO concepts and design patterns Knowledge on Bitbucket and maven Test Case automation using Selenium & java Experience with risk, compliance and document control business technology Experience with encryption technologies We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! As a part of our expansion, we are searching for a Software Engineer IV to join us and work closely with a geographically distributed team across US, Mexico, UK and India. In this role, you will be deeply involved in the development, maintenance, testing and deployment of our industry leading enterprise grade workflow automation product, TAP. As an integral member of a global engineering team, responsibilities include development, fixing customer reported defects, unit and functional tests before deploying the high-quality releases to the production environment. The role requires working closely with various internal stakeholders such as Support, Services, Product Management and Customer Success function. Job Overview As a Software Engineer IV, you'll: Maintain and improve .Net web applications: This includes enhancements, fixing defects, implementing updates, and optimizing performance. Collaborate across teams: Work with developers, testers, and stakeholders to understand needs and ensure successful enhancement and maintenance of the product. Document software changes: Keep clear records of modifications and the reasoning behind them. Participate in code refactoring projects: Help improve the codebase structure and maintainability through code refactoring initiatives. Create and maintain unit and regression tests: Write automated tests to verify code functionality and prevent regression issues during updates. Perform peer code reviews: Review code changes from other developers to ensure quality and adherence to coding standards. Identify and address security vulnerabilities: Help maintain the security of .Net applications by analyzing code scanning tools outputs, staying informed of potential threats and implementing security best practices. Collaborate with Clients : This includes troubleshooting issues, providing verbal and written communication to Clients while addressing software issues. Deliver high quality software: maintain and deliver software with high quality and low defect rate Mentor junior engineers: Share knowledge and expertise with junior developers to help them grow their technical skills and understanding of the codebase. This may involve educating in coding standards, providing guidance on best practices, and answering questions. Requirements & Skills: 8+ years' experience in software development with .Net based web applications. Hands-on experience with combination of the following: C#, .NET Framework, (ASP.NET, MVC 5) UI development JavaScript, JQuery, HTML, CSS, BootStrap Entity Framework or a similar ORM Azure SQL Server Web Services, REST API Exposure to Automated Testing: NUnit or xUnit, Moq Experience working with troubleshooting of production code Experience doing application performance analysis and code quality tools Experience using Microsoft Visual Studio or a similar IDE Experience with Agile development methodologies (scrum) Strong interpersonal skills. Self-reliant and a motivated self-starter. Ability to reason logically and provide quick solutions Desired Skills. Experience developing or maintaining Workflow Automation low-code/no-code software Experience with Continuous Integration and Continuous Delivery (CI/CD) pipelines Experience with Authentication and Security Protocols (OAuth, SAML) NoSQL databases (MongoDB) Experience in developing web application that adheres to OWASP security standards Exposure to use AI-related tools to assist in development (e.g. Github Copilot). Candidates who do not have this experience will receiving training Education: Bachelor's degree in computer science or equivalent professional experience We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why its so special to be a part of Mitratech! Document Automation Mitratechs document automation solution, built on HotDocs technology and expertise, helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tools slash the time it takes to draft, assemble, and distribute new documents. HotDocs protects against errors and ensures perfectly formatted and accurate documents every time. In addition, by making use of our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale. The Role With continued growth, we're looking for a Full Stack Senior Developer to work on our document automation solutions, which are used by some of the largest companies in the world. As an experienced and senior member of our engineering team, you will spearhead the work to modernize and optimize our codebase, enhance system performance, and ensure the long-term maintainability of our solution. This role combines hands-on technical work and a strategic mindset to drive the technical evolution of document automation within Mitratech's portfolio. The Team Our engineering and product teams are distributed, though with a strong base in Edinburgh. They focus on developing HotDocs, our market leading document assembly platform. As a full stack senior developer, you will be actively involved with architecture discussion, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs customers across the globe in a wide variety of industries. Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation. Requirements You will be responsible for the development of our Advance portal, a web application with an Angular front end and a .NET Core back end running in Azure. As part of a cross-skilled team, you will: Write clean, efficient, and well-documented code. Provide technical and architectural leadership. Be part of a professional culture of ownership, openness, and self-improvement within the team. Collaborate with the Product Owner, Team Lead, and other team members to successfully. deliver features from inception to production. Interact with the rest of the business to gain deep understanding of our products, customers, and users. Participate in code reviews and provide constructive feedback to other team members. Troubleshoot and debug issues as they arise. Stay up-to-date with emerging trends and technologies in software development. Successful candidates will have professional experience within a software engineering team and will be: An adaptable developer, capable of delivering robust, quality solutions. Enthusiastic about continual learning and keen to upskill. Passionate about great UX and UI. Excellent at technical communication. Experience in the following technologies is essential: C# and .NET Core REST Azure and Azure DevOps Entity Framework and Azure SQL Angular or TypeScript experience would be valuable Tools: Git, PowerShell, Azure Jira, Confluence Experience in the following areas is desirable: OAuth, SSO and authentication Web security Azure App Services and other Azure technologies Networking (DNS, load balancing, HTTP, etc.) Distributed caching such as Redis Containerization We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Job Description We are seeking a highly motivated and skilled Analytics Engineer to join our dynamic data team. The ideal candidate will possess a strong background in data engineering and analytics, with hands-on experience in modern analytics tools such as Airbyte, Fivetran, dbt, Snowflake, Airflow, etc. This role will be pivotal in transforming raw data into valuable insights, ensuring data integrity, and optimizing our data infrastructure to support the organization's data platform. Essential Duties & Responsibilities Data Integration and ETL Processes: Design, implement, and manage ETL pipelines using tools like Airbyte and Fivetran to ensure efficient and accurate data flow from various sources into our Snowflake data warehouse. Maintain and optimize existing data integration workflows to improve performance and scalability. Data Modeling and Transformation: Develop and maintain data models using dbt / dbt Cloud to transform raw data into structured, high-quality datasets that meet business requirements. Ensure data consistency and integrity across various datasets and implement data quality checks. Data Warehousing: Manage and optimize our Redshift / Snowflake data warehouses, ensuring it meets performance, storage, and security requirements. Implement best practices for data warehouse management, including partitioning, clustering, and indexing. Collaboration and Communication: Work closely with data analysts, data scientists, and business stakeholders to understand data requirements and deliver solutions that meet their needs. Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner. Continuous Improvement: Stay updated with the latest developments in data engineering and analytics tools, and evaluate their potential to enhance our data infrastructure. Identify and implement opportunities for process improvements, automation, and optimization within the data pipeline. Requirements & Skills: Education and Experience: Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field. 3-5 years of experience in data engineering or analytics engineering roles. Experience in AWS and DevOps is a plus. Technical Skills: Proficiency with modern ETL tools such as Airbyte and Fivetran. Must have experience with dbt for data modeling and transformation. Extensive experience working with Snowflake or similar cloud data warehouses. Solid understanding of SQL and experience writing complex queries for data extraction and manipulation. Familiarity with Python or other programming languages used for data engineering tasks. Analytical Skills: Strong problem-solving skills and the ability to troubleshoot data-related issues. Ability to understand business requirements and translate them into technical specifications. Soft Skills: Excellent communication and collaboration skills. Strong organizational skills and the ability to manage multiple projects simultaneously. Detail-oriented with a focus on data quality and accuracy. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Overview We are searching for experienced .NET Developers to join our rapidly growing Hyderabad Center of Excellence. In this role, you will be responsible for coding, testing and implementing products. Additional responsibilities include reviewing functional and technical requirements, performing research, designing solutions, and developing code primarily in C# for web-based and desktop enterprise applications. Essential Duties & Responsibilities: You can expect to write code for the browser, the database and everywhere in-between that best suits your individual talents and aspirations You will be writing code targeting the latest versions of our technology stack and encouraged to think creatively in order to fully utilize these tools. You will participate in regular design sessions, code reviews and agile ceremonies. You will work closely with the Product Owner and scrum team to help deliver high quality features inside of agreed timescales Requirements & Skills: 2+ years of development experience Solid experience with C# and the .NET Framework Modern .NET web/front-end frameworks (ASP.NET Web Forms, ASP.NET MVC) JavaScript, jQuery, HTML, CSS, LESS, Bootstrap, Web API, WCF, Web Services, Rest API OO concepts and design patterns SQL Server and relational database concepts Modern source control systems (like Git, Bitbucket , TFS, Perforce etc.) Good to have: Agile, Scrum, TDD UI Graphical Reporting Tools, Izenda, Sisense Exposure of Continuous Integration / Continuous Deployment practices (Jenkins, Octopus Deploy) Experience with unit testing and mocking frameworks (NUnit / Moq/ N Substitute) SonarQube Azure DevOps Experience with risk, compliance and document control business technology We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why its so special to be a part of Mitratech! As a part of our expansion, we are searching for a Level III Test Engineer to join us and work closely with a geographically distributed team across US, Mexico, UK and India. In this role, you will be responsible for ensuring quality, which is at the heart of engineering practices, with a bias towards test and tooling automation. Additional responsibilities include reviewing client reported defects, performing triage and research, designing test plans and test cases, and developing QA solutions for web-based enterprise applications. Essential Duties & Responsibilities: Reproduce reported client issues in a QA environment; document reproduction steps clearly to assist the development and support teams in crafting solutions Engage with clients to discuss reported issues, gather the required information, and clarify details. Collaborate with Support, Product Management, and Engineering teams to troubleshoot and resolve client issues. Create ticket in defect backlog and provide detailed information to assist the scrum team to resolve the defect Collaborate with Product Owners and Scrum teams to create, maintain and execute automated test cases/test scripts to ensure thorough testing of software products Conduct peer reviews of other team members test plans and test cases Deploy and build the test environment(s) and generate the relevant test data as needed Contribute to a culture of high quality, personal ownership, and customer-focused execution Produce high quality, reusable and maintainable automated testing solutions Required Skills & Experience: 5+ years of extensive manual and automation testing experience including 3+ years in automated testing. Proficiency in testing tools such as Selenium & TestNG Proficiency in one of C#/NUnit Experience with ADO or other source control management tool (such as Bitbucket or GIT) Experience in Test Cases Management Systems like TestRail, Defect Management tools like Jira. Proficiency in authoring, reviewing, writing and executing manual and Automated test cases Good knowledge of testing web applications on Cloud Platforms Development (Azure). Good knowledge in SQL and relational database concepts Experience with Continuous Integration / Continuous Deployment (CI/CD) practices using Jenkins Experience in working with a team of 5-6 Dev and QA Engineers. Experience with Agile development methodologies (e.g. Scrum or Kanban) Experience in working as maintenance QA who collaborates with all stakeholders (Clients, Support, Product and Maintenance team) Bachelor's degree in engineering or equivalent Desired Skills Test Driven Development, Behaviors Driven Development Rest API, JavaScript, HTML, CSS, JMeter, Web Services Exposure to BI and DWH tools testing Cloud Platforms (Azure, AWS) API tools like Postman, Soap UI Experience with data masking technology We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! You in The Role and on The Team: In this role, you will be a full stack engineer that is part of a focused agile team working closely with Product Owners and UX designers to transform our SaaS application into a mobile first application. Your team will have domain ownership of components of the product base. As a Senior member of the team, you will be a mentor to others in the team, sharing technical knowledge, and guiding the rest of the team. A Day in the Life Engineer, code, and debug on both new and legacy platforms. Will be guiding and driving the Balanced team on what to work on. Estimate effort of development tasks. Design and develop software using Java, ReactJS and SQL Server deployed to a cloud environment using AWS Create and support CI/CD pipeline and other automation tasks. Design technical requirements to deliver functional scope. Work with a talented team in an agile environment Owns extensive knowledge or area (domain or application) of the product base; takes technical leadership within those components; Completes design reviews on owned components CI/CD environments Test Driven Development (TDD) Mentor junior developers on cloud and web development. Assisting them with career guidance Assist Product Support teams in solving customer problems as needed. Perform code reviews, create unit and integration tests, etc. Participate in special projects and perform other duties as required. Key success factors 5+ Years of Software Development Experience 1+ years of mentoring and guiding other developers Bachelors degree in Computer Science or related Experience. Experience with Java, Spring, and React Understanding of Distributed and Service Oriented Design Patterns Enterprise deployment Awareness Experience with RDBMS Experience with NO SQL database systems Proficient with REST principles Code Performance Awareness Software Debugging Development Fundamentals Advocate Architectural Direction with Team Unit Testing Player/coach, leads by example Ability to learn new technology quickly Desire for continuous learning We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Job Overview: Youll be joining our Mitratech HQ team, working on an applicant tracking system to help streamline the hiring process for our customers. We focus on delivering high quality (low escaped defects), well tested (Cypress automation framework with focus on unit test coverage), secure (scanned and verified), scalable (AWS, but hardware isn’t the answer), software that delivers exceptional experiences for our clients. This is a great opportunity to join a growing company, be part of an excellent team, architect solutions to complex problems, and deliver valuable features where clean code matters. Essential Duties & Responsibilities: Build subject matter expertise on your team’s code base and platform. Write clean, production-ready code that is easily understood and well tested. Do no harm and leave it better than you found it when refactoring components. Serve in an on-call rotation (DevOps philosophy where you will participate in ops) and respond promptly to any production issues to remediate rapidly. Be a teammate, communicate well, show up when expected, and be available. Write secure code. Avoid introducing an OWASP vulnerability. Know how APIs are secured, sessions are handled, and data is validated properly. Work in an agile development model and participate, or even lead, sprint planning activities to break down epics, estimate accurately and consistently. Participate in team meetings in the evening time to coordinate with team members in India. Look for and surface dependencies that can create technical challenges, bottlenecks, or otherwise inhibit deliveries. Build reliable observability; monitor and log alerts to ensure the team is aware of, and can respond to, quality issues or outages. Help other teammates resolve complex problems or think through design/architecture challenges. Be available and responsive. Foster an excellent engineering culture based in trust, accountability, character, and honesty. Seek feedback and deliver constructive criticism (e.g., code reviews) in a tactful and empathetic manner; build others up and mentor without ego. Be proactive in moving to new cards/stories and contributing to the team’s forward momentum. Participate and hold code reviews to ensure high quality deliveries. Remediate security risks found via penetration tests and scans. Your Qualifications: Possess a bachelor’s degree, or equivalent experience. Emphasis in engineering, data science, computer science or information systems is preferred. Have a minimum of 5 years of software engineering experience developing SaaS applications. Proficiency with Django and Python a must. Experience with React.js, Redux, webpack is a plus. Must have proficiency with AWS systems (RDS, EC2, S3, Security Groups, CloudWatch, etc.) Advanced knowledge of Git source control, versioning/branching, rebasing, etc. Proficiency with code coverage and unit testing frameworks. Knowledge of RESTful APIs, secure sessions, identity and access management providers (OAuth, SAML, etc.) Advanced experience with database queries, SQL, optimization and tuning (MySQL, Postgres etc.) Knowledge of caching systems (Redis, Memcache, Elasticache). Familiar with queueing systems (SQS, RabbitMQ, ActiveMQ, etc.) Our Technology Stack: Python: Django, uWSGI, Celery Javascript: React MySQL Puppet AWS Cypress We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Essential We are searching for experienced Senior .NET Developers to join our rapidly growing Hyderabad Center of Excellence. In this role, you will be responsible for coding, testing and implementing products. Additional responsibilities include reviewing functional and technical requirements, performing research, designing solutions, and developing code primarily in C# for web-based and desktop enterprise applications. Essential Duties & Responsibilities : You can expect to write code for the browser, the database, and everywhere in between that best suits your talents and aspirations Writing code targeting the latest versions of our technology stack and encouraged to think creatively to fully utilize these tools. Participate in regular design sessions, code reviews, and agile ceremonies. Work closely with the Product Owner and scrum team to help deliver high-quality features within of agreed timescales Provide technical mentorship and upskilling to scrum team members and across functional boundaries where appropriate Identify areas for modification inside our code base and champion their improvement Lead by example, contributing to a culture of high quality, personal ownership and customer-focused execution Requirements & Skills: 5+ years of development experience Solid experience with C# and the .NET Framework ASP.NET Web Forms JavaScript, jQuery, HTML, CSS, LESS, Bootstrap, Web API, WCF, Web Services, Rest API OO concepts and design patterns SQL Server and relational database concepts Modern source control systems (like Git, Bitbucket etc.) Good to have: Agile, Scrum, TDD UI Graphical Reporting Tools Exposure of Continuous Integration / Continuous Deployment practices ( Teamcity , Octopus Deploy) Experience with unit testing and mocking frameworks (NUnit / Moq/ NSubstitute) SonarQube , Rapid 7, Snyk Azure DevOps Experience with risk, compliance, and document control business technology We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Our Technical Project Manager III acts as both Scrum Master and Product Owner on their Scrum Team and has a passion for product design, development and technical excellence . In this role you will: What you'll do: You will lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage partner expectations. You will facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams. You will lead all scrum team activities and manage related artifacts. You will drive process efficiency and on-time completion of roadmap items. You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks You will write, groom, and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail You will define and drive testing across all impacted teams, including the coordination of User Acceptance Testing You will be responsible for product release planning and release notes Collaborate closely with Product Management team to ensure you understand, and can effectively convey, product strategy and direction to your development teams. Strongly serve and support the Development Team in their quest to do everything possible to bring value to customers. Implement our Product Development MiSOPs (Standard Operating Procedures). Guide and Coach your Scrum Team(s) toward self-organization and high performance. Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. Facilitate discussion, decision making and conflict resolution. Technical expertise Facilitate and actively participate in technical problem solving and implementation planning. Effectively understand and communicate complex technical information, and facilitate communication between the team and stakeholders. Effective communication in both technical and non-technical terms. Drive decision-making by analyzing complex information, extracting insights from incomplete data, and conducting comparative analysis. Who you are: 4-6 years in product, project or program management; preferably in web application-based product company. Hands on software development experience preferred. Can demonstrate experience with all responsibilities listed above and can execute on those responsibilities independently Demonstrate understanding of basics of computer programming, data structures, algorithms and API structures Capable of project managing two projects at the same time from concept to client implementation without supervision Capable of working with the Product Manager and Designer to drive Discovery work in preparation for a project We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Essential Duties & Responsibilities : You can expect to write code for the browser, the database and everywhere in-between that best suits your individual talents and aspirations You will be writing code targeting the latest versions of our technology stack and encouraged to think creatively in order to fully utilize these tools. You will participate in regular design sessions, code reviews and agile ceremonies. You will work closely with the Product Owner and scrum team to help deliver high quality features inside of agreed timescales You will Provide technical mentorship and upskilling to scrum team members and across functional boundaries where appropriate You will Identify areas for modification inside our code base and champion their improvement You will lead by example, contributing to a culture of high quality, personal ownership and customer focused execution Requirements & Skills: 5+ years of development experience Modern web/front-end framework (3+ year of React experience) Experience with Single Page application designs (SPA) Experience with C# Typescript experience is strongly preferred CSS or pre-processor (LESS, SASS, etc) experience Git experience Good to have : SQL Server and relational database concepts Experience with unit testing frameworks such as Jest Experience with Fluent UI Azure DevOps experience Prior experience with AngularJS is beneficial Education: Engineering Degree We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

"At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!" Job Description As a part of our latest transformation, we are searching for an experienced Senior Test Engineer to join our rapidly growing Hyderabad Center of Excellence. In this role, you will be responsible for ensuring quality is at the heart of engineering practices, with a bias towards test and tooling automation by leveraging AI-powered tools and intelligent testing platforms . Additional responsibilities include reviewing functional and technical requirements, performing research, designing solutions, and developing automated test case solutions for web-based enterprise applications and aid in quick to market strategy. Required Skills & Experience: 5+ years of experience in manual testing, with a strong understanding of QA methodologies and best practices. Proven experience with test automation frameworks (e.g., Selenium, Cypress, Playwright). Continuously evaluate emerging AI tools in QA to optimize performance, scalability, and test reliability. Experience in AI tools which build and maintain test suites and test automation. Strong programming/scripting skills in Python/JavaScript. Experience in Test Cases Management tools like TestRail and Azure Test Plans. Exposure to Continuous Integration / Continuous Deployment practices. Azure DevOps is a plus. Experience with Modern source control systems. Experience with test management tools and bug tracking systems. Experience with API testing tools (Postman, SoapUI, or Rest Assured) Experience in worked in the GRC domain especially in multi-tenant SaaS application. Excellent verbal and writing communications skills and be able to work with multiple internal stakeholders. Essential Duties & Responsibilities : Develop testing strategies and frameworks that leverage both traditional methods and AI-assisted testing tools for maximum coverage and efficiency. Design, implement, and maintain automated test suites with AI-enhanced capabilities for regression, integration, and performance testing. Utilizing latest versions of our technology stack and be encouraged to think creatively to produce high quality, reusable and maintainable automated testing solutions Responsible for leading and foster an automation first approach for your scrum team(s) To work closely with the Product Owner and scrum team(s) to help deliver high quality automated test scripts inside of agreed timescales Responsible for maintain automation improvements. Should be able to Troubleshoot when blocked on automation scripts, pipeline execution. Experience in guiding and leading the team members. Provide technical mentorship and upskilling to scrum team members and across functional boundaries Contributing to a culture of high quality, personal ownership and customer focused execution We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! The Project Manager is responsible for project management activities, including project planning, regular reporting, meetings and communication, following-up on tasks, identifying risks and keeping resources and efforts focused on priorities and on-track. At the Corporate level, the Project Manager is responsible for communicating project status and information to other groups so they can manage their readiness activities accordingly. The Project Manager is a central information resource. Essential Duties & Responsibilities: Ensure the success of a projects by specifying goals, strategy, and staffing. Schedule project deliverables, tracking milestones and progress, required tasks, identification of risks, contingency plans, and allocation of available resources. Manage client signed contracts, all commercial agreements, and all project documentation. Ensure appropriate bill-ability of project hours, allocating time and expenses to proper charges codes. Ensure timely submission of resource forecasts. Build effective relationships through the usage of highly developed soft skills. Identifies, resolves, and documents client-side and internal issues. Requirements & Qualifications: Bachelors degree. 4+ years project management experience. Strong verbal communication, networking and relationship building skills required to achieve new business goals. Ability to converse with prospects at all levels, including the executive level. Ability to work independently in a fast-paced, changing environment to prospect and develop new business. Demonstrated ability to manage multiple development projects Experience working with virtual project teams Strong organizational skills. PMP Certification Preferred. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Your Opportunity: Senior Product Designer Are you passionate about simplifying complex enterprise experiences through elegant, user-centric design? Do you excel in fast-paced, collaborative environments where your ideas translate into real business value? Mitratech is seeking a Senior Product Designer to help evolve our Governance, Risk, and Compliance (GRC) platform. This role is your chance to deliver high-impact solutions that cater to Fortune 100 customers. Why You’ll Love Working at Mitratech Remote Flexibility with Structure: Enjoy the freedom to work from anywhere in India while maintaining alignment through collaboration during defined business hours. This structure helps drive efficiency and clarity across teams. Meaningful Impact: Play a key role in shaping tools that support legal, risk, and compliance professionals—delivering value at a global scale. Modern Tooling: Harness the power of AI technologies to accelerate research, ideation, and prototyping, enabling more innovative and responsive design processes. Strong Collaboration: Join a high-trust environment where product managers, engineers, and fellow designers work closely to bring ideas to life. Inclusive, Growth-Focused Culture: Be part of a team that values feedback, mentorship, and diverse perspectives, all while supporting your professional growth. What You’ll Do Lead the end-to-end design process across both legacy and modern product interfaces. Translate business goals and user insights into personas, journey maps, wireframes, and high-fidelity UI designs. Leverage AI tools to streamline user research, ideation, or rapid prototyping. Build and maintain design system components to drive consistency and efficiency across products. Ensure all designs meet accessibility standards, including compliance with WCAG guidelines. Collaborate daily with developers, QA, and product managers to ensure timely and high-quality implementation. Mentor junior designers and contribute actively to our design culture and best practices. What You Bring 4 to 6 years of UX/UI design experience, particularly within enterprise or SaaS environments. Expertise with design tools such as Figma, Adobe XD, or Sketch. Hands-on experience with AI-powered design or research tools like Galileo AI, Uizard, Dovetail, or similar. Strong skills in interaction design, information architecture, and design systems. Demonstrated experience in user research, including persona creation and usability testing. Basic understanding of front-end technologies (HTML, CSS) to enable smooth design-development handoffs. Proven track record of collaborating effectively in Agile product teams. Clear, confident communication skills with the ability to present and defend design decisions across global time zones. Apply Today If you're eager to design enterprise software that drives real impact, and you're comfortable in a structured yet flexible remote environment, we’d love to hear from you. Please include your resume and portfolio highlighting your UX process, visual design capabilities, and problem-solving approach. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

"At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!" Job Overview The Sec Ops Analyst I is part of the Security Operations (Sec Ops) team. Reporting to the Director of Sec Ops, this role will contribute to organizational audits, internal assessments, information gathering, security questionnaire documentation, compliance suggestions and client assessments. This position will be providing critical information to both the Sec Ops and the Enterprise Risk teams at Mitratech. Essential Duties & Responsibilities: Work closely with network and systems administrators, other functional area architects and developers to ensure adequate security solutions, processes and accountability are in place. Gather and organize internal asset information for creation, augmentation and maintenance of client security questionnaire templates used for third party audits and client requests. Identify needs and opportunities for improving the companys security posture. Perform periodic security audits and various tasks to ensure corporate, client, and regulatory compliance as requested by the Enterprise Risk Team. Work with developers and IT personnel to assist with identified security vulnerability mitigations. Participation in applicable trade groups or forums. Requirements & Skills: Excellent communication skills (verbal and written) with ability to flex communication styles based on audience, including internal and external stakeholders. Knowledge of emerging technology concepts, strategies, and methodologies. Understanding of applicable laws, regulations, and information security trends. Customer-centric approach while applying high-level business objectives. Critical thinking and problem-solving abilities to drive technical, process, and people-oriented solutions across the enterprise. Ability to negotiate and justify compromises between risk, business, and technology needs. Ability to multitask, strong attention to detail, self-motivated willingness to take initiative and ownership. Bachelor’s degree in technical discipline or management (information systems emphasis) or relevant experience within risk management and information security disciplines (emphasis on risk mitigation and security processes). We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview Technical Support Engineer I is responsible for providing functional support, with responsibilities that include working with our customers to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the clients inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratechs SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities: Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Requirements & Skills: 1 year experience working in a customer service environment Excellent verbal and written communication skills Works well in a team environment, as well as independently Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Self-motivated and able to work under pressure to deliver high-quality solutions Experience with Windows Operating Systems and Microsoft Office applications Advanced computer skills Experience with Excel preferred Experience with SQL beneficial but not required Experience with Salesforce or a CRM application beneficial but not required We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.