Customer Success Engineer

Max Maintenance

Responsibilities

• Gather and analyze client business requirements to configure Max Maintenance to suit specific asset management workflows.
• Lead system configuration and testing to ensure deployment readiness.
• Support data migration efforts from legacy systems to Max Maintenance.
• Deliver hands-on user training sessions, create user guides, and support change management during system rollout.
• Travel for support or implementation may be required.
• Serve as the primary Level 1 support contact post-implementation to address day-to-day client queries and system usage issues.
• Troubleshoot front-end configuration issues, escalate bugs or integration problems to Level 2/engineering teams as necessary.
• Provide remote assistance, ticket resolution, and routine system health checks.
• Assist in user onboarding, land access control configuration
• Develop and maintain comprehensive documentation including training materials, FAQs, SOPs, and implementation logs.
  

Requirements

• Bachelor's degree in engineering, computer science, information systems, or a related field.
• 3+ years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments.
• Proven ability to deliver end-user training and documentation to non-technical stakeholders.
• Hands-on experience configuring SaaS or CMMS systems and providing technical support.
• Basic understanding of REST APIs, SQL, or scripting (Python/JavaScript) is advantageous.
• Strong analytical, organizational, and communication skills.
• Maintenance and reliability experience in manufacturing, energy, oil & gas, or utilities is a plus.
• Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk).
  

About Us

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