Customer Success Engineer

Customer Success Engineer- NOC

Job Title: - Customer Success Engineer- NOC

Preferred Required Knowledge

• Knowledge of class C IP address range ,VOIP, STP in switching
• Knowledge of LAN /WAN , jitter, latency, and basic networking.
• Routing & Switching Knowledge.

• Resolving any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring.
• Handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
• Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
• Routing the traffic for ILD carriers as per RA requirement.
• Checked Carrier wise performance Report, IP report & Band Width Utilization Report.
• Coordination with different carriers while new interconnection or active carriers.
• Monitoring of Soft Switch and take corrective action.
• Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
• Daily analysis of ASR &ACD.
• Working on Protocols, e.g., SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures.
• Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits

EDUCATION QUALIFICATION REQUIRED:

Any graduate/postgraduate preferably with the certifications like CCNA, CCNA-VOICE, CCNP.