170 Ccnp Routing Jobs

Handling incidents and requests related to multiple applications. Support and management of permissions, configurations, data flows, software updates Service management activities including root cause analysis, working with SaaS vendor, third party vendors and other L3 app support teams. Governance and reporting Perform software updates and ensure application performance and availability. Conduct license analysis and manage software licenses.

Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. The AI Infrastructure (Ai2) Networking Performance and Operations team operates RDMA networks that connect GPU clusters for larger AI/ML workloads. As the team manager, you will drive the rollout of optimizations and granule tuning to achieve maximum performance from OCI's globally deployed RDMA networks. You will drive and support networking engineers during customer escalations and troubleshooting sessions by applying your networking and software architecture knowledge that will surprise and delight our customers. You will also drive enhancements within an existing software/network architecture and suggest improvements to the architecture, including managing control activities in multi-functional areas of the business. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, and a thorough understanding of product development. Responsibilities As a manager in the AI Infrastructure (Ai2) Networking Performance and Operations organization, you are responsible for the maintenance, improvement, and operation of large-scale RDMA network fabrics on Oracle Cloud Infrastructure (OCI). This role primarily focuses on developing and supporting RDMA network fabrics and systems by leveraging a deep understanding of networking at the protocol level combined with strong programming skills. Since OCI is a cloud-based network with a global footprint, your responsibilities will encompass support for tens of thousands of network devices and servers, connected via a mix of dedicated network infrastructure and CLOS networks. Lead engineering network performance improvement programs across Ai2 org Attract, develop & manage a team of highly skilled engineers. Define and develop roadmaps to deliver engineering and operational efficiencies. Develop, grow, and maintain data-driven metric programs that speak to both the operational and business status of the services owned within Ai2 domain. Solve difficult problems in distributed systems, infrastructure, and highly available services. Collaborate with Network Availability, Network Automation, Network Monitoring, and GNOC operations. Support engineering organizations to deliver a highly available service to our customers. Participate in on-call rotation for managers

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Must have:- Hands on experience in Wifi, LAN & WAN Management (Router, L2/L3 Switch configuration) 1. LAN & WAN Management (Local LAN, L2/L3 Switch configuration) 2. Hands-on experience in Firewall Configuration, Operations & Management

1. LAN & WAN Management (Local LAN, L2/L3 Switch configuration) 2. Hands-on experience in Firewall Configuration, Operations & Management 3. Hands-on configuration of SD-WAN, MPLS, etc

Job Description: Networking - Routing and Switching & Security Experience & Good understanding of Networking and Security Domain. Good understanding of Firewall policy review and Firewall ACL Management. Knowledge on Firewall traffic, Transport protocols (TCP/UDP) and Networking Ports. Hands on firewalls (Cisco ASA, Juniper SRX, Fortinet, Firepower) and firewall Management Tools (FMC, CSM,JSP) will be added advantage. Understanding of Algosec Firewall analyzer would be preferable.

Education Qualification : B.Sc Skills : Primary -> Technology | Nexus Switch Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Cisco R and S Network Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Cisco WLAN Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Checkpoint Firewall Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

The Network administrator installs, puts into production, administers and operates the IT network resources. He participates in the proper functioning of information systems by guaranteeing the maintenance of the various network assets with a view to quality, productivity and safety. Role & responsibilities '•Is responsible for the optimal functioning of networks for which he is responsible. Implements tools to ensure data consistency. Has a global and up-to-date vision of information systems as well as a good company knowledge. Performs a permanent inventory and manages the different components of the different networks. Develops the rules for using the network assets, in accordance with the norms and standards of company and in compliance with service contracts. Documents, Promotes and monitors their application. Validates the installation and integration of new network assets in the production environment. Processes incidents or anomalies based on internal requests: diagnosis of the incident, identification, formulation and follow-up of its resolution Participates in corrective maintenance actions by ensuring their quality. Proposes improvements to optimize existing resources and their organization. Performs the transfer of skills and the technical assistance of the procedures to the teams operations and possibly participates in their training. Manages performance (alert thresholds and network assets tuning) Preferred candidate profile Minimum 3 years of experience in production area. Fluent English, reading/understanding French is a plus Cisco technology Infloblox technology ForcePoint technology Palo Alto technology

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. About The Role About The Role : Understand & Review Business Requirements, high-level designs, and low-level designs Prepare provisioning procedures, MoP (Migration, Upgrade etc) and Configuration templates for production trial and service implementation and test the same in lab to ensure smooth and event less rollout in production Solution delivery into lab, preproduction, and production environment and handover to operations Owning respective platforms for the entire lifecycle of the platform encompassing commissioning, maintaining, and retiring of platform Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors. Automate day to day implementation procedures using NETCONF-YANG models and python Must have Nokia NRS2 certification / industry experience Strong hands-on experience of Nokia 7750 platforms IP networking and Routing/Switching such as MPLS, LDP, ISIS, MP-BGP, VPN Services (VPLS, VPRN), QoS, EVPN and debug/mirroring services Knowledge of firewalls, Spine and Leaf architecture, VxLAN would be advantageous. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role Entity :- Accenture Strategy & Consulting Team :- Strategy & Consulting Global Network Practice :- Responsible AI COE Title :- Responsible AI Specialist/ Sr. Analyst Job location :- Bangalore/Gurgaon/Pune/ Hyderabad/Chennai/Mumbai The rapid development of AI is creating new opportunities to improve the lives of people around the world, from business to healthcare to education. As a result, it is also raising new questions about the best way to build fairness, interpretability, privacy and security into these systems. The Data and AI revolution is changing everything. Its everywhere transforming how we work and play. Join Accenture and help transform leading companies and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity to grow and advance. Accentures S&C Global Network Data & AI team covers the range of skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with our broader Strategy and Consulting practice, we bring a unique ability to drive end to end business change through the application of Data and AI. At the forefront of the industry, youll help make our Responsible AI vision a reality for clients looking to better serve their customers and operate always-on enterprises. Were not just focused on increasing revenues our technologies and innovations are making millions of lives easier and more comfortable. But above all, were doing this responsibly and inclusively to make sure AI technology is used equitably and in a way that is both ethically and technically sound. Join us and become an integral part of our global Responsible AI team with the credibility, expertise and insight clients depend on. There will never be a typical day at Accenture, but thats why people love it here. You will be working with famous brands and household names no worrying about how to explain what you do to your family again! We are looking for experienced and motivated individuals who will be a part of the Responsible AI Centre of Excellence (COE) within Accenture to join our multi-disciplinary Responsible AI team . We are committed to help people build AI products/solutions/services in a responsible and trustworthy manner. The ideal candidate should have a strong client-facing consulting background in data science/analytics with an ability to pick up new technologies very quickly . He/she will be passionate about understanding the impact of AI systems on people and society and will have a track record in using tools to undertake assessments such as Fairness/Bias, Explainability, Model Validation and Robustness, to assess model behaviour through a Responsibility lens. Being a part of Accenture will help you grow both professionally and personally as you help shape our thinking and approaches to Responsible AI, working alongside world-class academics, industry leaders and practitioners. Responsible AI is a key strategic priority for Accenture and were looking for the very best in the field to help us meet our ambitious goals in this space. Qualification Responsibilities: As a client-facing in Responsible AI, you will consult with Accentures clients on how todesign & develop reliable, effective user-centered AI systems in adherence to general best practices for software systems, together with practices that address responsibility considerations unique to AI & machine learning. You will also be expected to contribute to research on how AI systems can be designed holistically with fairness, interpretability, privacy, security, safety, and robustness built in by design. As part of our team, you will Be a subject matter expert on technical aspects of Responsible AI & Data Collaborate with colleagues to develop best practices, frameworks, tools for scalable implementation of Responsible AI in enterprises Conduct research on Responsible AI policies, principles, issues, risk identification, risk remediation, regulatory requirements, latest trends etc. Bring a strong conceptual understanding of Responsible AI, principles & tools with experience of using these tools in close collaboration with internal and external stakeholders/clients Evaluate and implement technical best practices and tools for fairness, explainability, transparency, accountability, and other relevant aspects of Responsible AI Develop a clear understanding of clients business issues to adopt the best approach to implement the Responsible AI Framework Establish a consistent and collaborative presence by partnering with clients to understand the wider business goals, objectives & competitive constraints Provide thought leadership by publishing in public forums/conferences/blogs on Responsible AI products, research or developments Leading diverse and well-qualified RAI team. Skillset Requirements: Education :- PhD / Masters / Bachelors degree in Statistics / Economics / Mathematics /Computer Science / Physics or related disciplines from Premier Colleges in India or Abroad. Specialization in Data Science. Must Have 3 10 years of Hands-on Data science experience in solving real life complex business problems Minimum 1 years experience in enhancing AI systems to meet Responsible AI principles - Explainability, Fairness, Accountability, etc. Passionate about understanding the impact of AI systems on people and society Hands-on experience of using techniques such as data bias testing (e.g. for under-represented groups, proxy variables, recall bias, skew etc), Explainability (e.g. SHAP values, LIME), sensitivity testing, repeatability and similar to understand model limitations. Demonstrated experience in writing reports that summarize analysis / assessments into simple and concise actionable points Strong conceptual knowledge and practical experience in the Development, Validation, and Deployment of ML/AL models such as: Supervised Learning - regression, classification techniques Unsupervised Learning clustering techniques Recommender Systems Reinforcement Learning Deep Learning Sequence models (RNN, GRU, LSTM etc.), CNN, GAN etc Econometric models Exploratory Data analysis, Hypothesis testing etc. Comfortable in ingestion of technical whitepapers, legal policies, government regulations etc. in relation into Responsible AI and work with Academic partners to convert them into practice Ability to learn and develop new methods, strategies and frameworks to proactively identify potential loopholes. Comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans Excellent written and verbal communication skills with ability to clearly communicate ideas and results to both technical and non-technical business audience, such as senior leaders Good time management skills to manage day-to-day work progress and ensure timely and high-quality deliverables Self-motivated with ability to work independently across multiple projects and set priorities and Strong analytical bent of mind. Good to have Cloud Certifications (Azure / AWS / GCP) Knowledge of AWS SageMaker Clarify / Azure Responsible ML and Fairlearn SDK / GCP AI Explanations Experience in Chatbot Analytics, Web Crawling Experience in MLOps tools like MLflow or Kubeflow Knowledge of cybersecurity, vulnerability assessment, risk remediation etc.

As a Lead Consultant in Network Operations & Engineering at Genpact, you will play a crucial role in ensuring the smooth functioning of network operations 24X7 for internal IT systems. Your responsibilities will involve actively addressing operational issues, collaborating with internal and external stakeholders to resolve system failures, and maintaining high uptime for the business. In this role, you will be the front-end face for the Genpact Network Team during internal P1/P2 Incident resolution bridge calls, participate in bridge calls with clients for joint troubleshooting of network issues, and work closely with different vendors and service providers to ensure timely and accurate issue resolution. Your expertise in Incident Management, Problem Management, and network-related incidents will be essential in identifying risks in the production network and providing mitigation strategies. It is expected that you have a minimum of 4 years of experience in 24X7 network operations, with a strong background in corporate LAN & WAN infrastructure and hands-on experience with Cisco Routers and Switches. You will be required to lead functions, drive projects and operations end-to-end, work on the latest technologies such as Cloud, ACI, SDN, and SDWAN, and interact globally with customers. Strong written and oral communication skills are essential, along with the ability to document all changes in the production environment through the Change Management process. Your skillset should include fluency in English, positive attitude, willingness to work in a 24*7 environment, self-motivation, excellent time management, and the ability to handle multiple tasks concurrently with minimal supervision. A basic understanding of Network protocols and devices, Cloud computing, Windows/Linux Server Technology, Storage, Virtualization, and Hardware is also required. Qualifications we seek in you include a Graduate degree in engineering/IT, along with certifications such as CCNA (Must) and CCNP Routing and Switching (Good to have). If you are ready to take on new challenges, demonstrate customer-centric problem-solving skills, and work effectively in a team-oriented environment, we invite you to apply for the Lead Consultant position at Genpact in Kolkata, India.,

Entity :- Accenture Strategy & Consulting Team :- Strategy & Consulting Global Network Practice :- Responsible AI COE Title :- Responsible AI Specialist/ Sr. Analyst Job location :- Bangalore/Gurgaon/Pune/ Hyderabad/Chennai/Mumbai The rapid development of AI is creating new opportunities to improve the lives of people around the world, from business to healthcare to education. As a result, it is also raising new questions about the best way to build fairness, interpretability, privacy and security into these systems. The Data and AI revolution is changing everything. Its everywhere transforming how we work and play. Join Accenture and help transform leading companies and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity to grow and advance. Accentures S&C Global Network Data & AI team covers the range of skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with our broader Strategy and Consulting practice, we bring a unique ability to drive end to end business change through the application of Data and AI. At the forefront of the industry, youll help make our Responsible AI vision a reality for clients looking to better serve their customers and operate always-on enterprises. Were not just focused on increasing revenues our technologies and innovations are making millions of lives easier and more comfortable. But above all, were doing this responsibly and inclusively to make sure AI technology is used equitably and in a way that is both ethically and technically sound. Join us and become an integral part of our global Responsible AI team with the credibility, expertise and insight clients depend on. There will never be a typical day at Accenture, but thats why people love it here. You will be working with famous brands and household names no worrying about how to explain what you do to your family again! We are looking for experienced and motivated individuals who will be a part of the Responsible AI Centre of Excellence (COE) within Accenture to join our multi-disciplinary Responsible AI team . We are committed to help people build AI products/solutions/services in a responsible and trustworthy manner. The ideal candidate should have a strong client-facing consulting background in data science/analytics with an ability to pick up new technologies very quickly . He/she will be passionate about understanding the impact of AI systems on people and society and will have a track record in using tools to undertake assessments such as Fairness/Bias, Explainability, Model Validation and Robustness, to assess model behaviour through a Responsibility lens. Being a part of Accenture will help you grow both professionally and personally as you help shape our thinking and approaches to Responsible AI, working alongside world-class academics, industry leaders and practitioners. Responsible AI is a key strategic priority for Accenture and were looking for the very best in the field to help us meet our ambitious goals in this space.Qualification Responsibilities: As a client-facing in Responsible AI, you will consult with Accentures clients on how todesign & develop reliable, effective user-centered AI systems in adherence to general best practices for software systems, together with practices that address responsibility considerations unique to AI & machine learning. You will also be expected to contribute to research on how AI systems can be designed holistically with fairness, interpretability, privacy, security, safety, and robustness built in by design. As part of our team, you will: Be a subject matter expert on technical aspects of Responsible AI & Data Collaborate with colleagues to develop best practices, frameworks, tools for scalable implementation of Responsible AI in enterprises Conduct research on Responsible AI policies, principles, issues, risk identification, risk remediation, regulatory requirements, latest trends etc. Bring a strong conceptual understanding of Responsible AI, principles & tools with experience of using these tools in close collaboration with internal and external stakeholders/clients Evaluate and implement technical best practices and tools for fairness, explainability, transparency, accountability, and other relevant aspects of Responsible AI Develop a clear understanding of clients business issues to adopt the best approach to implement the Responsible AI Framework Establish a consistent and collaborative presence by partnering with clients to understand the wider business goals, objectives & competitive constraints Provide thought leadership by publishing in public forums/conferences/blogs on Responsible AI products, research or developments Leading diverse and well-qualified RAI team. Skillset : Education :- PhD / Masters / Bachelors degree in Statistics / Economics / Mathematics /Computer Science / Physics or related disciplines from Premier Colleges in India or Abroad. Specialization in Data Science. Must Have 3 10 years of Hands-on Data science experience in solving real life complex business problems Minimum 1 years experience in enhancing AI systems to meet Responsible AI principles - Explainability, Fairness, Accountability, etc. Passionate about understanding the impact of AI systems on people and society Hands-on experience of using techniques such as data bias testing (e.g. for under-represented groups, proxy variables, recall bias, skew etc), Explainability (e.g. SHAP values, LIME), sensitivity testing, repeatability and similar to understand model limitations. Demonstrated experience in writing reports that summarize analysis / assessments into simple and concise actionable points Strong conceptual knowledge and practical experience in the Development, Validation, and Deployment of ML/AL models such as: Supervised Learning - regression, classification techniques Unsupervised Learning clustering techniques Recommender Systems Reinforcement Learning Deep Learning Sequence models (RNN, GRU, LSTM etc.), CNN, GAN etc Econometric models Exploratory Data analysis, Hypothesis testing etc. Comfortable in ingestion of technical whitepapers, legal policies, government regulations etc. in relation into Responsible AI and work with Academic partners to convert them into practice Ability to learn and develop new methods, strategies and frameworks to proactively identify potential loopholes. Comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans Excellent written and verbal communication skills with ability to clearly communicate ideas and results to both technical and non-technical business audience, such as senior leaders Good time management skills to manage day-to-day work progress and ensure timely and high-quality deliverables Self-motivated with ability to work independently across multiple projects and set priorities and Strong analytical bent of mind. Good to have Cloud Certifications (Azure / AWS / GCP) Knowledge of AWS SageMaker Clarify / Azure Responsible ML and Fairlearn SDK / GCP AI Explanations Experience in Chatbot Analytics, Web Crawling Experience in MLOps tools like MLflow or Kubeflow Knowledge of cybersecurity, vulnerability assessment, risk remediation etc.

Job Description: Proficiency in Cisco switching technologies.(Must) Solid foundation of core networking concepts. Strong knowledge of dynamic routing protocols, including OSPF and BGP. Strong understanding of wireless technologies, with hands-on experience using Meraki products Excellent logical thinking and troubleshooting skills to effectively resolve complex issues.

Required Network Engineer Person should be from the Travel/BPO Industry Candidate should be Comfortable with the night shift Should have min 1 to 3 Years of experience 5 Days working Night shift Job location - NOIDA Call - 9706756724 Hr JEET

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .>

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 1-3 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .

About The Role About The Role : Work with the Network Design team to understand and identify potential risk during high-level and low-level design review. Be part of a dynamic team to work on your own initiative to manage and deliver a continuous workload with all Sky policies adhered to. Solve network related problems assigned to the team as well as coordinating with others outside your team when required; Analyse issues afterwards to correct the method of procedure to mitigate any future occurrence. Responsible for provisioning, implementation, and commissioning of new services. A point of contact for various engineers in the tribe. Explain information in a simplified manner to allow other less technically minded people the ability to understand the objectives during Change review boards. Be a role model and mentor junior members of the team to reach a high technical standard and to provide them with the confidence to be able work on their own initiative. Skillset Must have: An expertise in a variety of hardware platforms; Cisco, Alcatel/Nokia. An understanding of distributed architecture used today to build a very fast-moving environment. Working experience with Cisco IOS or IOS-XR (Cisco NCS5K, ASR9K), and Alcatel/Nokia TiMOS (BNG, 7750 SR series). Work experience with Routing/Switching; Segment routing, MAP-T, IP/MPLS, LDP, ISIS, BGP, EVPN, ACLs, QoS, IPoE, PPPoE, DHCP, OLT/FTTP/FTTH/FTTC, Fibre technology. AccreditationCCNP Service Provide or equivalentto 5 years + is desirable. Excellent verbal and listening communication skills is prerequisite to be able to document and hand over to others with the necessary detail to ensure continuity of work. Experience with Switches Huawei CX600, Alcatel 7210 platform. Experience with Cloud based systems. Knowledge of GIT, JIRA and Python or any other programming language. An ability to work with Open-config and Vendor specific NETCONF-YANG models, JSON and XML payload for network automation to configure and manage routers. About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Job Title Manager / Assistant Manager (Network) Department Information Technology Company Profile Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States. Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States. Our Group Companies: Credence Resource Management, LLC - Focuses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group. Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers. iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and health care providers. Our mantra is Excellence Beyond Belief. Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team. Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India. Explore www.credencegs.com to discover more about our company and check out our Careers page at www.credencegs.com/careers/ for exciting job opportunities! Credence Resource Management v3.0 Effective Date January 31, 2025 Position Overview We are seeking a skilled and results-driven Manager, IT Infrastructure - Network to oversee and enhance our network infrastructure, ensuring high performance, reliability, and security. The ideal candidate will have a strong technical background in network management, a passion for optimizing IT operations, and experience in leading a team. This role requires an individual who can manage complex network systems, drive continuous improvements, and provide leadership in a dynamic IT environment. Job Roles & Responsibilities Network Infrastructure Management: Oversee the design, installation, configuration, and maintenance of network equipment, including routers, switches, firewalls, and other related devices. Operational Excellence: Manage the day-to-day operations of the IT infrastructure, ensuring the network is running optimally and all systems are functioning smoothly. ¢ Network Monitoring & Optimization: Monitor network performance to proactively identify and resolve issues, ensuring maximum uptime and efficiency. ¢ Network Design & Documentation: Create and maintain accurate network diagrams, documentation, and configuration details to support network planning, communication systems, and future upgrades. ¢ Network Configuration & Management: Configure and manage critical network components such as access control lists (ACLs), DHCP, IPsec tunnels, VLANs, routing, and switching. ¢ MPLS Management: Oversee the configuration, maintenance, and troubleshooting of MPLS technology to ensure reliable and high-performance connectivity. ¢ IT Asset & Inventory Management: Maintain accurate records of network infrastructure and IT assets, ensuring efficient management of hardware and software resources. ¢ IT Security & Compliance: Develop and enforce IT security policies and procedures to safeguard the network infrastructure and sensitive data. Ensure compliance with relevant industry standards. ¢ Documentation & Process Management: Establish and maintain robust documentation processes for network configurations, incidents, and operational procedures. ¢ Helpdesk & Service Desk Management: Oversee the management and resolution of support requests through the Helpdesk & Service Desk, ensuring timely and effective responses to technical issues. ¢ Team Leadership: Manage and mentor the Helpdesk and Engineer teams, fostering professional growth and promoting a collaborative work environment. Credence Resource Management v3.0 Effective Date January 31, 2025 Candidate Requirements ¢ Experience: At least 7 years of experience in IT management, with a focus on network and server infrastructure. ¢ Technical Expertise: Strong hands-on experience with Cisco Routers, Cisco Switches, SonicWALL and Barracuda Firewalls. ¢ Network Protocols: In-depth knowledge of routing protocols such as BGP, RIP, IGRP, EIGRP, and related technologies. ¢ Network Security: Proven experience in hardening network devices and ensuring robust security measures across the network infrastructure. ¢ Problem-Solving Skills: Strong ability to troubleshoot, administer, and optimize network infrastructure, including firewalls, routers, and switches. ¢ Leadership: Experience in managing cross-functional teams, including Helpdesk and engineering teams, with an emphasis on coaching, development, and performance improvement. ¢ Certifications: Relevant certifications such as Cisco CCNP, CCIE, or similar would be advantageous. ¢ Availability:Open to working in a 24/7 environmentto ensure network continuity and quick issue resolution when needed. ¢ Knowledge of Frameworks: Familiarity with ITIL, ISO27001, and PCI DSS frameworks, ensuring adherence to best practices and regulatory requirements. ¢ Language Proficiency: Strong command of English and the ability to communicate effectively with offshore teams and stakeholders. Credence Resource Management v3.0 Effective Date January 31, 2025

L2/L3 Network Engineer with strong hands-on experience in managing and supporting Cisco SD-WAN, Catalyst 9000 Switches, Cisco 8300 Routers, and Cisco Firewalls . candidate will be responsible for configuration, troubleshooting, optimization, Assistive technologies Accessible workspace

Position: Technical Support Officer Voice (International Process) Salary: Up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of Technical Support (Voice Process) experience is mandatory Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) COMPANY NAME - TECH MAHINDRA Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration Contact - 9289947801 ( HR RAHUL ) call and Whatsapp