About the Role As a Customer Advocate at DigitalOcean, you will be a key part of our global support team, delivering fast, clear, and personalized support through Intercom and Zendesk. You'll handle technical tickets, troubleshoot complex issues, and collaborate across departments to enhance the customer experience. This is a hybrid role based out of our Hyderabad office . You will be expected to work from the office part of the week, with flexibility to work remotely as needed. What You'll Be Doing: Provide high-quality support via Intercom and Zendesk for a wide range of customer queries. Escalate unresolved issues appropriately while maintaining ownership and clear communication. Contribute to knowledge base articles and internal documentation to support scalable operations. Analyze trends in tickets and customer feedback to help identify product or process improvements. Meet and exceed targets for CSAT , first response time (FRT) , resolution time , and other key support metrics. What We're Looking For: Minimum 3 years of experience in a customer-facing support role in the tech industry. Hands-on experience with Intercom and Zendesk platforms. Strong technical aptitude with an engineering background or relevant technical degree. Familiarity with cloud infrastructure, Linux systems, and basic networking concepts. Excellent written and verbal communication skills, with the ability to explain complex issues clearly. Organized, self-driven, and able to thrive in a collaborative, fast-paced hybrid environment. Experience with DigitalOcean or similar cloud platforms is a plus. Why You'll Love Working Here: A customer-centric culture that prioritizes quality support and career growth. Flexibility with a hybrid work setup and access to a vibrant Hyderabad office . Opportunities to grow into senior support, onboarding, or product-related roles. Competitive compensation and a globally distributed, inclusive team. Why You'll Like Working for DigitalOcean We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is role is located in Hyderabad, India #LI-Hybrid

We want people who are passionate about building features that you and your peers will love DigitalOcean’s Managed Databases Team builds and runs the services and infrastructure for the DigitalOcean DBaaS product. We handle the full life cycle of Managed Databases from the APIs which let users create and manage their databases to software that automates the running, upgrading, and health of databases. We are looking for an experienced engineer to work on a small team focused on Database-as-a-Service products. This role reports to the Engineering Manager of the Datastores and Messaging team within the Platform-as-a-Service (PaaS) organization in Engineering. This position is able to be hired in India, located in our hub city of Hyderabad. What You’ll Be Doing Developing external customer-facing Managed Database products (MySQL, PostgreSQL, Caching, Kafka, OpenSearch, MongoDB, and more). Developing and maintaining distributed systems. Contributing to design and discussion on technical architecture. Developing APIs with Go Lang. Improving testing, maintenance, and deployment automation to increase development velocity and resiliency. Providing the last-line of support for DBaaS products. Collaborating with an agile, self-managed team of peers. Leveraging technologies such as Temporal, gRPC, REST, Kubernetes, Docker, Kafka, Grafana and more. Integrating with many components across the DigitalOcean stack. What We’ll Expect From You At least 2 years of experience developing infrastructure and products from ideation to deployment, with a focus on backend engineering and services. A solid understanding of building and maintaining microservices within distributed systems. Working knowledge of microservices using container workload engines and frameworks such as Docker and Kubernetes. Experience with resilience engineering, fault tolerance, and failure domains as they relate to database backends. Strong spoken and written capabilities for communicating technical designs and code changes to other engineers, designers, and product teams. Proficiency in developing APIs with Golang. Experience with concurrency patterns in Golang. Experience with CI/CD pipelines and frameworks. A strong background and exposure to different SQL and NoSQL databases. Familiarity with common message bus and queuing technologies for asynchronous processing. Passion for collaborating directly with customers to discover their Jobs To Be Done, and developing simple delightful solutions to solve those jobs. Ability to work closely with front-end developers. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is role located in Hyderabad, India Show more Show less

We are looking for an SRE who is passionate about automating operations, ensuring system reliability, scalability, and performance through engineering and monitoring As an SRE at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. [insert more about the role, who it reports to, the team it leads, and what the ideal person will become. What You’ll Do Design, automate, and maintain scalable, reliable infrastructure. Implement monitoring, alerting, and incident response processes. Optimize system performance, capacity planning, and cost efficiency. Automate deployments, CI/CD pipelines, and infrastructure as code. Troubleshoot production issues, conduct root cause analysis, and improve system resilience. Collaborate with developers to enhance reliability and performance. Key Metrics Service Uptime (SLA/SLO adherence) – Ensuring high availability and minimal downtime. MTTR (Mean Time to Recovery) – Reducing the time taken to resolve incidents. MTTD (Mean Time to Detect) – Minimizing the time to identify issues. Change Failure Rate – Measuring the percentage of failed deployments. Incident Frequency & Severity – Tracking recurring issues and their impact. Latency & Performance Metrics – Ensuring optimal response times. Automation Coverage – Percentage of manual processes replaced by automation. What You’ll Add To DigitalOcean Experience: 3+ years in SRE, DevOps, or related roles. Cloud Expertise: Hands-on experience with AWS, GCP, or other cloud platforms. Automation & Infrastructure as Code: Proficiency in Terraform, Ansible, or similar tools. Monitoring & Observability: Familiarity with Prometheus, Grafana, Datadog, or similar tools. Containerization & Orchestration: Experience with Kubernetes, Docker, or related technologies. Programming Skills: Proficiency in Python, Go, or Bash scripting. Incident Management: Strong problem-solving skills with a focus on root cause analysis. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

Sr. Security engineer (DFIR) Do you ever wonder what happens inside the cloud? DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world. We want people who are passionate about making the internet a safer place for everyone. We are looking for an inspired and motivated experienced technical leader to join the DigitalOcean Security Operations Center (SOC). In this role, you will be the lead technical contributor on DigitalOcean’s Digital Forensics and Incident Response (DFIR) team, charged with improving the security posture of DigitalOcean both reactively and proactively, ensuring a secure cloud infrastructure for both customers and internal users. You will leverage advanced knowledge of DFIR and enterprise security practices. You will use your deep analytical skills to develop mitigations to prevent malicious harms. You will apply engineering skills to mature our detection and response functions. With over 600,000 customers utilizing 11 data centers and 15,000+ hypervisors every day, our Security Operations Center never loses sight of the role we play in making the internet a more secure place for everyone. What You’ll Be Doing Establish an understanding of Cloudways & DigitalOcean’s entire production environment, from applications to infrastructure, keeping up-to-date with material changes and future directions. Lead live intrusions and incident response investigations with on-call responsibilities, in a customer-oriented and transparent manner, to minimize the impact of malicious actors. Collect digital artifacts from cloud, on-premise, and employee systems for analysis to reconstruct what may have occurred on a system leveraging digital forensics methodologies. Use advanced network traffic analysis techniques to identify compromised systems, negate denial of service attacks, and pinpoint resource anomalies. Identify trends in malicious activity, inform leadership, and perform preventative measures. Act as a point of contact for security and related incidents: providing supporting data for critical issues, downtime events, root causes, and post-mortem reports. Build tools to identify and automate response to malicious activity with enhancements to refine incident response procedural documentation as needed. Build strong relationships with technical teams across all business functions to harden account, platform, and service structures to combat intrusions, compromises, and disruptions. Effectively communicate and collaborate with staff including legal counsel, trust & governance, and executive leadership. Engage in R&D efforts to identify and develop the latest forensic tools, techniques, and procedures. Implement technical recommendations that mature incident response and digital forensics capabilities. Provide comprehensive feedback and technical advice to juniors and peers to increase team maturity and speed of advancement. What We’ll Expect From You 8+ years of experience leading live incident response activities transparently, in a fast-paced team environment where accuracy of analysis determines business impact. Ability to differentiate between normal and unusual resource usage patterns in customer and employee network/system behaviors in order to hunt for subtle anomalous patterns. Hands-on experience with both dead-disk and live digital forensics, especially on Linux or Unix systems using open source tools (eg, volatility, sleuthkit) in an enterprise production environment at cloud scale. Data analysis skills, including familiarity with relational databases, structured query languages, logging infrastructures, and data visualization tools. Familiarity with basic static and dynamic malware analysis for triage, identification, prioritization, and remediation of new malware families and behaviors (e.g: x86 assembly, binary analysis). A high degree of curiosity and aptitude, with a clear passion for security and the desire to keep our employees, customers, and the internet safe. Excellent written and verbal communication skills to include; technical writing, presenting, coaching, mentoring. A proven track record of improving enterprise and operational security as the business scales, driving continuous improvement through data collection, correlation, and control enhancements. 5+ years of experience maturing hands-on forensics and incident response protocols. Ability to conduct vulnerability analysis, scoping, and mitigation planning for the internal employee environment. Ability to perform comprehensive threat intelligence analysis based on proactive hunts with clear and concise dissemination of findings. Ability to perform network protocol analysis and design of internal applications to recommend design changes as needed. Proven coding skills to develop automations and custom tools reducing time and complexity. Why You’ll Like Working For DigitalOcean We reward our employees. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program. We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education. We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In India, these include health insurance, additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences. We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world. At Cloudways—our managed web hosting division, we’re revolutionizing the way businesses scale and grow, by offering powerful, easy-to-use cloud hosting for web applications. With customers at the heart of everything we do—and a commitment to boldness, simplicity, and speed—we’re driving innovation across the cloud ecosystem. Now, we’re looking for a Director of PR, Communications & Social to join the Marketing team and help shape our brand perception in the market. You will own and set the strategy for the public facing brand image of Cloudways, aligning the communications strategy with our broader business goals by engaging audiences globally. We're looking for a seasoned professional to lead our communications, PR, and social media efforts, managing our brand reputation both internally and externally. The ideal candidate will have a deep understanding of the tech industry, a strong track record of success in developing and executing communications strategies, and a passion for storytelling through thought leadership, product innovation stories, and customer testimonials. Managing an in-house team, you will work with our agency partners to develop and implement the strategic communications plan, using owned and earned media channels to build awareness of Cloudways’s mission as a leading managed web hosting provider. You will shape public perception and build relationships with a cross-section of stakeholders (e.g. media, customers, WordPress ecosystem partners, employees, social media users, and developer communities), to align public-facing messaging to promote our organizational vision and company values. What You'll Be Doing Develop and execute comprehensive communications strategies that align with the company's overall business objectives Create and maintain strong relationships with media outlets, journalists, and influencers to generate positive media coverage and secure interviews and feature stories Oversee the company's social media presence, including developing and implementing content strategies, managing community engagement, and monitoring analytics Work collaboratively with with Customer Success and Support teams to escalate, research and resolve customer review site queries that affect Cloudways’ reputation Develop crisis communication plans and lead the organization's response during reputational crises or emergencies, providing timely and accurate information to internal and external stakeholders Support the writing and editing of press releases, blog posts, interview responses, and other communications materials when it’s required Monitor media coverage to evaluate the effectiveness of public relations campaigns and identify areas for improvement Collaborate with internal teams (marketing, customer success, executive leadership, etc,) to ensure consistent messaging is adopted across all communication channels. Stay up-to-date with industry trends, current events, and emerging issues that may impact the organization's reputation and recommend proactive strategies to address these Mentor and coach members of the team to support learning and skills development Qualifications What You’ll Bring to Cloudways: 8+ years of experience in corporate communications, PR, and/or social media Strong understanding of the tech industry media landscape Proven track record of success in executing effective communications strategies Excellent verbal communication, writing, and editing skills Ability to work independently and as part of a team, with fine-tuned interpersonal skills Passion for storytelling, compelling narrative creation, and a commitment to excellence Degree educated or equivalent experience What We’ll Expect From You Ability to identify and capitalize on publicity opportunities for Cloudways, continuously engaging with media and trade publications (print & digital) Strong storytelling skills, with a focus on connecting multiple narratives with compelling and engaging content Able to manage multiple projects concurrently and deliver outcomes on-time and within budget. A commitment to teamwork and collaboration across multiple departments. A data-driven approach to decision-making, results tracking and measuring results An eagerness to mentor and guide team members, fostering a collaborative and high-performance culture. Why You’ll Like Working For Cloudways Innovative and Exciting Environment: Be part of a company pushing the boundaries of cloud technology and marketing in a fast-growing industry. Professional Growth: We prioritize your career development with access to training, mentorship, and opportunities to grow within the organization. Competitive Benefits: Enjoy flexible working conditions, wellness allowances, professional development support, and more. Diversity and Inclusion: We value diverse perspectives and foster an inclusive environment where everyone has a voice and an opportunity to succeed. Show more Show less

We are seeking a dynamic and skilled Community Manager with a strong technical background to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to create and promote content that drives engagement and builds trust within the community. Key Responsibilities Customer Engagement and Demos Conduct live product demos for customers, addressing their technical queries and showcasing key features. Act as the bridge between the company and its customers, providing feedback to internal teams for improvements. Content Creation and Management Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product. Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience. On-Camera Presence Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations. Community Building Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty. Develop strategies to engage users across various platforms, including social media, forums, and partner channels. Participate in online discussions and forums to help advocate for Cloudways services, engage and answer questions from users Marketing Channel Collaboration Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness. Assist in identifying and engaging with key influencers, affiliates, and partners within the industry. Requirements Proven experience in community relations management, technical content creation, or a related role. Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Confident on-camera presence for live sessions, webinars, and interviews. Strong technical aptitude with the ability to create engaging technical content. Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing. Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc, Experience working with content creators to develop video tutorials, courses, or related media. Bachelor’s degree in Computer Science or a related field. Preferred Skills Knowledge of WordPress/WooCommerce, PHP/Laravel and web development frameworks along with web hosting and SaaS Hands-on experience with tools and platforms used for webinars, video creation, and community engagement. Creative problem-solving skills and a proactive approach to building community engagement. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us! Position Overview We are looking for a Software Engineer who is passionate about writing clean, maintainable code and eager to contribute to the success of our platform.As a Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing.We’re looking for an experienced Software Engineer II to join our growing engineering team. You’ll work on building and maintaining features that directly impact our users, from creating scalable backend systems to improving performance for thousands of customers. What You’ll Do Design, develop, and maintain backend systems and services that power our platform. Collaborate with cross-functional teams to design and implement new features, ensuring the best possible developer experience for our users. Troubleshoot complex technical problems and find efficient solutions in a timely manner. Write high-quality, testable code, and contribute to code reviews to maintain high standards of development practices. Participate in architecture discussions and contribute to the direction of the product’s technical vision. Continuously improve the reliability, scalability, and performance of the platform. Participate in rotating on-call support, providing assistance with production systems when necessary. Mentor and guide junior engineers, helping them grow technically and professionally. What You’ll Add To DigitalOcean A degree in Computer Science, Engineering, or a related field, or equivalent experience. Proficiency in at least one modern programming language (e.g., Go, Python, Ruby, Java, etc.), with a strong understanding of data structures, algorithms, and software design principles. Hands-on experience with cloud computing platforms and infrastructure-as-code practices. Strong knowledge of RESTful API design and web services architecture. Demonstrated ability to build scalable and reliable systems that operate in production at scale. Excellent written and verbal communication skills to effectively collaborate with teams. A deep understanding of testing principles and the ability to write automated tests that ensure the quality of code. A passion for mentoring junior engineers and helping build a culture of learning and improvement. Familiarity with agile methodologies, including sprint planning, continuous integration, and delivery. Knowledge of advanced database concepts such as sharding, indexing, and performance tuning. Exposure to monitoring and observability tools such as Prometheus, Grafana, or ELK Stack. Experience with infrastructure-as-code tools such as Terraform or CloudFormation. Familiarity with Kubernetes, Docker, and other containerization/orchestration tools. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is role is located in Hyderabad, India Show more Show less

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud. Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success. This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization. As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure. What You Will Be Doing Technical Consultation & Architecture Design: Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework. Proactive Customer Engagement & Growth: Manage and maintain DigitalOcean’s key accounts Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals. Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption. Advocacy & Cross-Functional Collaboration: Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences. Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers. Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer. Tooling & Efficiency: Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions. Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies. What We’ll Expect From You Technical Expertise: Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation. Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go). Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker. Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure). Proven track record of successfully troubleshooting technical problems. Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles. Customer-Centric Approach: Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals. Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations. Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth. Experience advocating for customer needs and translating feedback into actionable insights. Communication Skills: Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences. Ability to create and deliver technical presentations and training sessions that resonate with customer needs. Adaptability & Initiative: Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems. Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions. Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments. Extra Credit Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML. Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL). Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API. Linux certifications (e.g., RHCSA/RHCE) Experience working with large CRMs like Gainsight and Salesforce Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

We are looking for a Business Development Representative who passionate about Cloud and AI and can support the expansion of DigitalOcean’s current customer base and drive the acquisition of new customers. The Business Development Representative is an individual contributor role reporting to the Manager of Business Development based in Germany and will be based in India. In this position you will play a critical role in identifying sales opportunities from our customer base and qualify and convert inbound requests to drive the acquisition of new customers. You will work closely with the sales, marketing, and partnership teams to ensure seamless transition of opportunities once qualified. Like any high performing team, you will be measured by results, in this case the volume and quality of your opportunity identification, tracked through workload deployment. What You'll Be Doing Managing a high volume of daily inbound leads from a variety of marketing sources. Setting up qualified meetings and generating qualified opportunities for the Sales Team. Collaborating with the sales, marketing and partnership teams on campaigns to drive qualified pipeline creation. Engaging with current customers and potential ones in a personalized approach. Identify new business or upsell and cross-sell opportunities through discovery calls. Articulating DigitalOcean’s value proposition to drive new or expansion opportunities. What You Have You are self-driven, highly motivated and are able to work remotely and independently. You are open minded and open to feedback and coaching to improve your performance. Experience as B2B BDR and managing inbound leads in a global company. Experience working with customers in EMEA and APAC. Exemplary email, phone and social selling skills with the ability to quickly assess customer opportunities. Ability to clearly understand and articulate complex technical concepts in a simple manner. Strong organizational and time management skills as well as the ability to prioritize work according to the needs of the business. You will be responsible for accurately tracking prospect interactions and information in our CRM. A Big Advantage If You Have Previous experience in IaaS, PaaS or AI/ML companies. Experience with SFDC, Groove/Salesloft/Outreach, ZoomInfo, LinkedIn SalesNavigator. Bachelor’s Degree (strongly preferred). Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

Cloudways - A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting. What You’ll Be Doing Provide best support and solutions to our Customers through tickets, chat, emails, Premium Slack, phone. A desire to help customers, and a strong sense of empathy for their needs. Demonstrate strong teamwork in a 24/7 environment, with flexibility in rotating shifts, including nights, weekends, public holidays. Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets. Be able to cater complex cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary. Go through the chats & tickets on a weekly basis and check for the repeated issues which can be suggested as incremental improvements to devops and present them to Team Leads. Be able to automate any procedure with the current operations that can save team time. Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with crossfunctional teams. Help junior team members with reaction to Alerts where needed on monitoring frameworks. (slack, sensu and zabbix) Proficient in diagnosing and troubleshooting technical issues through live chat is PLUS Job Specification BS/BE in Computer Science/Engineering or related field having 4-5 years of relevant work experience. Sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.) Strong-Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and different web technologies (apache, nginx, varnish, memcache, mysql, apc, php-fpm, etc). Advanced skill level in system performance troubleshooting. Knowledge of different services ((GIT, SMTP, DNS, OpenVPN, postfix, crons, SSL, Sensu) Analysis of logs (sys, stack). Debugging of open source application related issues. Ability to cope up with new / unknown technical issues. Initiative in tackling new problems with an imaginative approach Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, Cpanel & other hostings knowledge, advance cli commands to pull data) Working experience in PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc). Good experience with MySQL. Good knowledge of monitoring tools like Opsgenie and Sensu etc. Possess excellent analytical and decision making skills. Should be an independent player who would be able to work independently on shifts. Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with customers. Strong understanding of systems and troubleshooting techniques. Should be process oriented and Proactive. Strong interpersonal and teaming skills - ability to set and enforce processes. Ability to operate in an Agile and Kanban environment. Good knowledge of cloud infrastructure environments (like AWS, GCE etc.). Experience in 24x7 production operations, preferably supporting a highly available environment for PaaS/cloud service providers. Good mentorship skills. Why You’ll Like Working for Cloudways - A DigitalOcean.com Company: We reward our employees. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program. We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education. We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. It includes health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences. We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job is located in Hyderabad, India Show more Show less

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud. Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success. This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization. As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure. What You Will Be Doing Technical Consultation & Architecture Design: Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework. Proactive Customer Engagement & Growth: Manage and maintain DigitalOcean’s key accounts Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals. Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption. Advocacy & Cross-Functional Collaboration: Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences. Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers. Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer. Tooling & Efficiency: Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions. Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies. What We’ll Expect From You Technical Expertise: Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation. Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go). Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker. Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure). Proven track record of successfully troubleshooting technical problems. Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles. Customer-Centric Approach: Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals. Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations. Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth. Experience advocating for customer needs and translating feedback into actionable insights. Communication Skills: Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences. Ability to create and deliver technical presentations and training sessions that resonate with customer needs. Adaptability & Initiative: Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems. Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions. Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments. Extra Credit Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML. Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL). Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API. Linux certifications (e.g., RHCSA/RHCE) Experience working with large CRMs like Gainsight and Salesforce Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Bangalore, India Show more Show less

We are seeking a highly skilled Associate Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. This is preferably a full-time position based out of Hyderabad and with in-person presence in the Hyderabad office, at least 3 times a week in a growing 24/7 global Customer Success team that will report into the Manager, Customer Success, working with our Cloudways/DigitalOcean customers. What You’ll Be Doing Maintain Communication: A Customer Success manager should be able to build and maintain strong relationships with assigned high-value customers through calls, emails, and online meetings, ensuring consistent and proactive engagement. Understand Customer Needs: A Customer Success manager should be able to understand customers’ business requirements and challenges, ensuring they are addressed quickly and effectively. Position our product as the best solution to align and meet their needs and goals. Product Demos and Value Realization: A Customer Success manager should be able to conduct product demos, and training to help customers understand and use our products efficiently, driving value realization and maximizing product adoption. Monitor Customer Health : A Customer Success manager should be able to proactively monitor customer health signals, usage patterns, and satisfaction levels to identify early risks, address concerns, and recognize up-sell or cross-sell opportunities to foster growth. Be a Trusted Partner: A Customer Success manager should be able to serve as the primary point of contact for assigned customers. Act as a trusted advisor, offering strategic and technical guidance to help customers achieve their business objectives with our product. Collect and Share Customer Feedback: A Customer Success manager should be able to gather customer feedback and communicate insights to internal teams, such as product and managering, to drive product improvements that enhance the overall customer experience. Improve Customer Success SOPs: A Customer Success manager should be able to work closely with the Customer Success team and their manager to continually refine and improve internal SOPs to optimize customer success and satisfaction. Track and Analyze Business KPIs: A Customer Success manager should be able to collaborate with their team to monitor KPIs, analyze customer success trends, and report on the effectiveness of customer engagement and customer success initiatives. Coordinate Onboarding Efforts: A Customer Success manager should be able to effectively receive customers during the handoff from the onboarding team, ensuring a smooth transition into the retention phase. Advocate for the Customer: A Customer Success manager should be able to serve as the voice of the customer within the organization, ensuring their feedback and needs are reflected in the product roadmap and service offerings. Cross Functional Collaboration: A Customer Success manager should be able to work cross-functionally with pre-sales, marketing, product, and technical support teams to ensure seamless customer experiences and support customers in achieving long-term success. Resolve Technical Issues: A Customer Success manager should be able to collaborate with internal support and product teams to identify, troubleshoot, and resolve technical issues raised by customers in a timely manner. What We'll Expect From You Education: A bachelor's degree in a relevant field, such as computer science, managering, business, or a related field, is preferred. Experience: At least 2 years of experience in a tech company in a customer-facing role, with a preference for those in customer success, support, or technical support. Technical skills: Candidates should have a basic understanding of the product or service they will be retaining customers on. Additionally, familiarity with CS metrics like churn, MRR (monthly recurring revenue), ARPU (average revenue per user), revenue expansion, and customer advocacy, along with best practices related to these metrics, will be a plus. Communication skills : Candidates should have strong verbal and written communication skills. Strong ownership Customer focus: Candidates should be able to understand and empathize with customers needs and requirements, and be committed to delivering an excellent customer experience. Analytical skills: Candidates should have strong analytical skills and be able to identify trends and patterns in customer behavior or usage data using the data given to them. Collaboration skills: Candidates should be able to work collaboratively with internal teams, such as pre sales, marketing, product development, and customer support, to ensure that customer onboarding is successful. Additional Qualities A strong customer service mindset and the ability to empathize with customers The ability to ask effective questions to identify pain points and needs The ability to manage and escalate customer issues as needed Strong attention to detail and consultancy skills Comfort with working with data and analyzing metrics A proactive approach to problem-solving A desire for continuous learning and improvement A strong sense of ownership and the ability to work well under pressure. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

Do you ever wonder what happens inside the cloud? Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world. We want people who are passionate about building apps that you and your peers will love. We are looking for an experienced, product-focused Sr. Software Engineer I, UI who shares our passion for making complex applications appear simple for our customers. We’ll give you the freedom to do what you do best, so you should feel comfortable owning your work from start to finish, as well as bringing fresh ideas to the table that can make our products, development experience, and team better. You’ll have the opportunity to work closely with designers, product managers, and other engineers across the stack to make ideas a reality. Our current stack consists of React, TypeScript, and GraphQL, though we also continue to support our legacy Ember application. What You’ll Be Doing As part of our UI Engineering team, leading and building DigitalOcean’s suite of customer-facing products Collaborating with Product and Design to improve user experience with simplicity for our customers as a core value Writing clean, maintainable, and testable code and reusable components Building new, efficient, and scalable front-end applications that will interface with public and internal APIs Working with backend teams to solve complex problems with broad impact Mentoring engineers to help them grow What We’ll Expect From You Passion for our customers and the products we build for them Experience in product Frontend development working closely with Backend developers and services, Product Management, and Design/UX Have a mastery-level understanding of JavaScript, CSS, and HTML Strong experience building and deploying single-page applications at scale Experience with modern JavaScript application frameworks, but ability to think outside the framework Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is a Hybrid role Show more Show less

At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us! As a Senior Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. In this role, you will take on complex and impactful technical challenges, contributing to the design, development, and optimization of the systems that power our platform. You’ll work collaboratively across teams to deliver high-quality, scalable solutions and help drive the technical vision forward. This is an excellent opportunity for someone passionate about mentoring, solving tough engineering problems, and making a lasting impact on the product. What You’ll Do Design, develop, and scale backend systems and services that are integral to our platform’s success. Lead the implementation of new features and improvements, ensuring high performance, security, and scalability. Collaborate closely with cross-functional teams to define technical solutions that enhance the developer experience for our users. Troubleshoot, debug, and resolve complex issues, providing elegant and efficient solutions that are sustainable at scale. Write clean, maintainable, and testable code, while setting high standards through code reviews and best practices. Contribute to and influence architectural decisions, helping to shape the platform’s long-term technical vision. Optimize platform performance, reliability, and scalability through ongoing improvements and proactive monitoring. Participate in rotating on-call support, offering guidance and resolving production issues when necessary. What You'll Add To DigitalOcean A solid understanding of building and maintaining distributed systems. Experience with resilience engineering, fault tolerance, and failure domains as they relate to database backends. Strong spoken and written technical capabilities in developing and maintaining software. Proficiency in developing APIs with Golang. Experience with concurrency patterns in Golang. Working knowledge of microservices using container workload engines and frameworks such as Docker and Kubernetes. Experience with CI/CD pipelines and frameworks. A strong background and exposure to different databases. Familiarity with prevalent message bus and queuing technologies. Passion for collaborating directly with customers to discover their Jobs To Be Done, and developing simple delightful solutions to solve those jobs. Ability to work closely with front-end developers. Strong interpersonal and communication skills to collaborate and demonstrate empathy with key stakeholders, both spoken and written. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is a Hybrid role Show more Show less

At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us! Position Overview We are looking for a Software Engineer who is passionate about writing clean, maintainable code and eager to contribute to the success of our platform.As a Software Engineer at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing.We’re looking for an experienced Software Engineer II to join our growing engineering team. You’ll work on building and maintaining features that directly impact our users, from creating scalable backend systems to improving performance for thousands of customers. What You’ll Do Design, develop, and maintain backend systems and services that power our platform. Collaborate with cross-functional teams to design and implement new features, ensuring the best possible developer experience for our users. Troubleshoot complex technical problems and find efficient solutions in a timely manner. Write high-quality, testable code, and contribute to code reviews to maintain high standards of development practices. Participate in architecture discussions and contribute to the direction of the product’s technical vision. Continuously improve the reliability, scalability, and performance of the platform. Participate in rotating on-call support, providing assistance with production systems when necessary. Mentor and guide junior engineers, helping them grow technically and professionally. What You’ll Add To DigitalOcean A degree in Computer Science, Engineering, or a related field, or equivalent experience. Proficiency in at least one modern programming language (e.g., Go, Python, Ruby, Java, etc.), with a strong understanding of data structures, algorithms, and software design principles. Hands-on experience with cloud computing platforms and infrastructure-as-code practices. Strong knowledge of RESTful API design and web services architecture. Demonstrated ability to build scalable and reliable systems that operate in production at scale. Excellent written and verbal communication skills to effectively collaborate with teams. A deep understanding of testing principles and the ability to write automated tests that ensure the quality of code. Familiarity with agile methodologies, including sprint planning, continuous integration, and delivery. Knowledge of advanced database concepts such as sharding, indexing, and performance tuning. Exposure to monitoring and observability tools such as Prometheus, Grafana, or ELK Stack. Experience with infrastructure-as-code tools such as Terraform or CloudFormation. Familiarity with Kubernetes, Docker, and other containerization/orchestration tools. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

We’re looking for a motivated Engineering Manager to lead our Brand and Web Experience team. Working closely with the Product Manager and with technical and business leaders across DigitalOcean, you will provide critical leadership to ensure a world class brand presence through the engineering and presentation of our public facing properties. By playing a key role in engineering processes and best practices, you will provide guidance and mentorship to a team of dedicated and enthusiastic engineers. The ideal candidate should have deep roots in leading full stack engineering teams delivering world-class web experiences, while building strong partnerships with stakeholders and senior leadership. What You’ll Do Lead and mentor a team of frontend and full-stack engineers, fostering growth and technical excellence. Oversee the technical roadmap, ensuring alignment with business goals and engineering standards. Be hands-on and provide input to software architecture, design, and optimization of scalable full-stack software solutions, including developing technical strategy and roadmap for our internal systems like our CMS, tooling, open source software, deployment strategy, and operational excellence. Collaborate across the organization and consistently interface with product, design, UX, marketing and other technical and non-technical stakeholders. Develop and refine processes and tools to improve team performance, quality-of-life, as well as product performance and quality. Career coaching including performance assessment, and career development. What You’ll Add To DigitalOcean 9+ years of software development experience, with at least 2+ years in a leadership role as an Engineering Manager, Tech Lead, or equivalent role. Strong hands-on experience with Javascript, Typescript, or Go. Experience with React.js, Next.js and Node.js will go a long way in this role. Experience with foundational backend and infrastructure technologies, like PostgresSQL, Nginx, CI/CD and Kubernetes. Solid understanding of full-stack architecture, performance optimization, and scalability principles within an Enterprise-class software system. Able to make effective trade-offs in regards to both engineering and product requirements, while balancing short term and long term needs. Experience developing cross-disciplinary collaboration between engineering, operations, support, and product groups. Excellent communication and stakeholder management skills. Experience managing, coaching, and mentoring software engineers. Experience with staffing, interviewing, building, and retaining teams. Experience conveying complex ideas in written, verbal and presentational formats to get buy-ins from diverse stakeholders. Ideal candidates have experience in networking and internet engineering best practices. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is role is located in Hyderabad, India Show more Show less

We want people who are passionate about building features that you and your peers will love. DigitalOcean is welcoming a new technical engineering manager to support our engineers, grow our culture, and lead the team developing our managed Observability product offering. This person will be responsible for guiding the development of a mixed-skill engineering team, facilitating communications, providing clarity of vision and priority, and empowering the team to create creative solutions for our DigitalOcean customers. The Insights team’s mission is to simplify the observability experience so DO customers can focus on building and operating their applications to Get Growing. We are excited to meet candidates who share our passions for technology solutions, healthy services, and being loving service providers, team members, and leaders. What You'll Be Doing Lead a team of back-end software engineers developing gRPC APIs and operating infrastructure for our observability (metrics, logging, alerting) solutions. Develop efficient team methods to adroitly delivery value to our customers. Collaborate across the organization and consistently interface with UI, UX, customer success, marketing, and engineering teams. Develop Objectives and Key Results (OKRs) and utilize these Key Results to measure and report on the success of the team. Collaborate with product and engineering teams to define roadmaps to build the next generation of products for our developer community. Review and give input on architectural system designs. Pair with leads on delivery of features, and resolutions of defects. Career coaching including performance assessment, and career development. Collaborate directly with customers to learn more about their jobs to be done and how DigitalOcean can better serve them. Escalation path for the product on-call rotation, and drive improvements post incidents. Technologies we use: Kubernetes, Go, gRPC, Scylla, Grafana, Kafka, and Thanos. What We'll Expect From You Experience building software used by 1000s of users. Integrate regular customer feedback into software development practices, and leverage customer feedback to drive features with a focus on always delivering value to DigitalOcean customers. Awareness and authentic interest in learning in areas such as Golang gRPC principles, infrastructure operations, large language models. Regularly give feedback to team members on wins, and areas to improve. Lead a team where individuals enjoy coming to work, know what needs to be done, and have the resources to get their job done. Efficiently manage the team to deliver value for users and the business. Identify issues impeding software development (across all phases of a service lifecycle from conception to maintenance) and collaborate with the team to resolve and improve. A commitment to delivering scalable reliable systems.. Systems thinking. Strong opinions, weakly held. Why You’ll Like Working For DigitalOcean We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills a premium would apply to SF. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less

We want people who are passionate about building features that you and your peers will love DigitalOcean’s Managed Databases Team builds and runs the services and infrastructure for the DigitalOcean DBaaS product. We handle the full life cycle of Managed Databases from the APIs which let users create and manage their databases to software that automates the running, upgrading, and health of databases. We are looking for an experienced full-stack engineer to work on a small team focused on Database-as-a-Service products. This role reports to the Engineering Manager of the Datastores and Messaging team within the Platform-as-a-Service (PaaS) organization in Engineering. This position is able to be hired in India, located in our hub city of Hyderabad. What You’ll Be Doing Developing external customer-facing Managed Database products (MySQL, PostgreSQL, Caching, Kafka, OpenSearch, MongoDB, and more). Contributing to design and discussion on technical architecture. Building delightful user experiences with React, GraphQL, and Typescript Developing APIs with Go Lang. Improving testing, maintenance, and deployment automation to increase development velocity and resiliency. Providing the last-line of support for DBaaS products. Collaborating with an agile, self-managed team of peers. Leveraging technologies such as Temporal, gRPC, REST, Kubernetes, Docker, Kafka, Grafana and more. Integrating with many components across the DigitalOcean stack. What We’ll Expect From You At least 2 years of experience developing infrastructure and products from ideation to deployment, with a focus on front-end engineering and services. Strong experience in React, Typescript, and GraphQL. A solid understanding of building and maintaining microservices within distributed systems. Working knowledge of microservices using container workload engines and frameworks such as Docker and Kubernetes. Strong spoken and written capabilities for communicating technical designs and code changes to other engineers, designers, and product teams. Familiarity in developing APIs with Golang. Experience with CI/CD pipelines and frameworks. Professional experience using different SQL and NoSQL databases. Passion for collaborating directly with customers to discover their Jobs To Be Done, and developing simple delightful solutions to solve those jobs. Ability to work closely with other front-end developers and designers. Why You’ll Like Working For DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is role is located in Hyderabad, India Department: Engineering Show more Show less

DigitalOcean is expanding in Hyderabad, India. We are looking for a Staff Engineer who is a passionate technology leader with 8+ years of software development experience building scalable products to help us unlock innovation by enabling the developer community to build and scale their application using simple cloud tools. Reporting to the Site leader for India, you will be responsible for leading a set of cloud-based products independently and contributing to growth of the cloud-based products. What You’ll Be Doing You will be working as a infrastructure technical expert in our R&D team, You will participate in the design and development of our products, You will work with core Java technologies, You could do short missions to our customers for integration and support. Motivation for research tasks and proactive attitude Excellent teamwork skills What You'll Add To DigitalOcean Bachelor's in computer science or related fields, or equivalent experience, is required. What We’ll Expect From You Bachelor's degree in Telecommunications, cloud/edge computing, distributed systems. Experience with public/private cloud IaaS platforms, Function-as-a-Service frameworks, and edge computing Experience understanding the functionality, architecture, business drivers, and technologies behind the products and systems. Ability to prioritize efforts that improve the overall architecture, software quality, testability, maintainability, and efficiency Strong written and verbal communication skills is a requirement. Ability to communicate and provide strategic inputs to Senior Leadership. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is a Hybrid role Show more Show less

We are seeking a highly skilled Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success. This is a full-time position based out of Hyderabad and with in-person presence in the Hyderabad office, at least 3 times a week in a growing 24/7 global Customer Success team that will report into the Manager, Customer Success, working with our Cloudways/DigitalOcean customers. What You’ll Be Doing Maintain Communication: A Customer Success Manager should be able to build and maintain strong relationships with assigned high-value customers through calls, emails, and online meetings, ensuring consistent and proactive engagement. Understand Customer Needs: A Customer Success Manager should be able to understand customers’ business requirements and challenges, ensuring they are addressed quickly and effectively. Position our product as the best solution to align and meet their needs and goals. Product Demos and Value Realization: A Customer Success Manager should be able to conduct product demos, and training to help customers understand and use our products efficiently, driving value realization and maximizing product adoption. Monitor Customer Health : A Customer Success Manager should be able to proactively monitor customer health signals, usage patterns, and satisfaction levels to identify early risks, address concerns, and recognize up-sell or cross-sell opportunities to foster growth. Be a Trusted Partner: A Customer Success Manager should be able to serve as the primary point of contact for assigned customers. Act as a trusted advisor, offering strategic and technical guidance to help customers achieve their business objectives with our product. Collect and Share Customer Feedback: A Customer Success Manager should be able to gather customer feedback and communicate insights to internal teams, such as product and engineering, to drive product improvements that enhance the overall customer experience. Improve Customer Success SOPs: A Customer Success Manager should be able to work closely with the Customer Success team and their manager to continually refine and improve internal SOPs to optimize customer success and satisfaction. Track and Analyze Business KPIs: A Customer Success Manager should be able to collaborate with their team to monitor KPIs, analyze customer success trends, and report on the effectiveness of customer engagement and customer success initiatives. Coordinate Onboarding Efforts: A Customer Success Manager should be able to effectively receive customers during the handoff from the onboarding team, ensuring a smooth transition into the retention phase. Advocate for the Customer: A Customer Success Manager should be able to serve as the voice of the customer within the organization, ensuring their feedback and needs are reflected in the product roadmap and service offerings. Cross Functional Collaboration: A Customer Success Manager should be able to work cross-functionally with pre-sales, marketing, product, and technical support teams to ensure seamless customer experiences and support customers in achieving long-term success. Resolve Technical Issues: A Customer Success Manager should be able to collaborate with internal support and product teams to identify, troubleshoot, and resolve technical issues raised by customers in a timely manner. What We'll Expect From You Education: A bachelor's degree in a relevant field, such as computer science, engineering, business, or a related field, is preferred. Experience: Ideally 3-4 years of experience in a tech company in a customer-facing role, with a preference for those in customer success, support, or technical support. Technical skills: Candidates should have a strong understanding of the product or service they will be retaining customers on. Additionally, familiarity with various Customer Success Metrics such as churn, MRR (monthly recurring revenue), ARPU (average revenue per user), NDR-Net Dollar Retention, revenue expansion, and customer advocacy, as well as best customer success practices related to these metrics, is also desirable. Communication skills : Candidates should have strong verbal and written communication skills. Customer focus: Candidates should be able to understand and empathize with customers needs and requirements, and be committed to delivering an excellent customer experience. Analytical skills: Candidates should have strong analytical skills and be able to identify trends and patterns in customer behavior or usage. Collaboration skills: Candidates should be able to work collaboratively with internal teams, such as pre sales, marketing, product development, and customer support, to ensure that customer onboarding is successful. Additional Qualities A strong customer service mindset and the ability to empathize with customers The ability to ask effective questions to identify pain points and needs The ability to manage and escalate customer issues as needed Strong attention to detail and consultancy skills Comfort with working with data and analyzing metrics A proactive approach to problem-solving A desire for continuous learning and improvement A strong sense of ownership and the ability to work well under pressure. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This job is located in Hyderabad, India Show more Show less