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3.0 - 6.0 years

4 - 7 Lacs

Noida

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Position Summary The Network Engineer will play a crucial role in setting up, maintaining, and optimizing network infrastructure for both on-premises and cloud environments. You will be responsible for configuring network devices, establishing secure connectivity, and supporting the network setup for AI Labs as a service. Your focus will be on ensuring the scalability, reliability, and security of the network that underpins cloud-native applications and AI platforms. This role requires hands-on expertise with modern network setups, cloud networking, and AI lab infrastructure design. You will collaborate with cloud & platform engineers, multiple stakeholders, ecosystems, platform & site reliability engineering teams and global IT teams etc to deliver seamless end-to-end network solutions in hybrid environments, ensuring optimal performance and security. The role also requires engaging with clients to deliver thought leadership and best practices in network architecture for next-gen technologies. Key Responsibilities Technical Leadership Network Setup & Management : Lead the end-to-end setup of network infrastructure, both on-premises and in cloud environments, ensuring seamless connectivity, security, and scalability. AI Lab Infrastructure : Design and implement network solutions to support AI Lab as a service, application workloads, ensuring high availability, robust performance, and security for AI workloads. Network Switching & Routing : Configure, manage, and troubleshoot network switches, routers, firewalls, and VPN technologies. Cloud & Hybrid Network Integration : Implement hybrid cloud solutions, leveraging public cloud (AWS, Azure, GCP) and on-premises infrastructure for seamless network integration. Automation & Orchestration : Implement network automation practices, using tools such as Ansible and Terraform to streamline configuration management and deployments. Service Delivery & innovation Network Infrastructure Support : Provide ongoing support for network infrastructure, troubleshooting issues across public cloud and on-premises environments. AI Network Solutions : Ensure that the AI lab infrastructure has a secure, scalable, and high-performance network that meets the needs of AI workloads. Observability & Monitoring : Deploy observability solutions for proactive network monitoring and performance optimization. Network Security : Ensure network security through proper configuration of firewalls, VPNs, and network segmentation to protect cloud-native applications and AI systems. Thought leadership and Client Engagements Client Interaction : Act as a network subject matter expert, guiding clients in the design and implementation of network solutions that support AI, cloud-native applications, and hybrid cloud environments. Workshops & Training : Lead workshops and training sessions with team to share best practices for network setup and management in hybrid and cloud-native environments. Strategic Guidance : Provide strategic insights into the evolving needs of clients, offering tailored network solutions that align with business objectives. Mandatory Skills & Experience Hands-on Networking Expertise: Proven experience with configuring network switches, routers, and firewalls across hybrid environments (on-premises and cloud). Hands-on experience with cloud networking solutions (AWS, Azure, GCP) and integration with on-premises network infrastructure. Proficiency in SD-WAN, VPNs, and network security protocols (IPSec, SSL/TLS, etc.). Experience setting up and optimizing networks for AI workloads, especially within cloud environments. Cloud & Hybrid Network Integration: Solid understanding of hybrid cloud networking, including cloud peering, private connections (e.g., Azure ExpressRoute, AWS Direct Connect), and multi-cloud solutions. Automation & Configuration Management: Expertise in network automation tools like Ansible, Terraform, and scripting languages (Python, Shell scripting). Knowledge of network configuration management and orchestration for large-scale environments. Observability & Monitoring: Experience with network monitoring tools (e.g., Prometheus, Grafana, ELK stacks). Strong knowledge of troubleshooting and resolving network performance issues using observability tools. Security & Compliance: Extensive experience in securing network infrastructures, including firewall configuration, access control, VPN setup, and network segmentation. Familiarity with cloud security best practices for networking (e.g., identity-based access controls, encryption, secure VPN tunnels). Certifications (Added Advantage): Cisco Certified Network Professional (CCNP) or higher. VMware Certified Professional (VCP) in networking. Certified Kubernetes Administrator (CKA) with networking focus. Cloud certifications (AWS Certified Advanced Networking, Azure Network Engineer, Google Cloud Professional Cloud Network Engineer). Desired Skills & Experience Advanced Networking & Security: Deep knowledge of software-defined networking (SDN) and network automation tools. Expertise in deploying and managing Kubernetes networking (e.g., Istio service mesh, Calico) and associated technologies. Experience in network design for high-availability, high-performance, and low-latency applications, especially AI and data-intensive workloads. Cloud-Native & Hybrid Infrastructure: Expertise in designing and deploying network solutions for hybrid cloud environments. Familiarity with containerized applications and microservices architectures, including network policies and ingress controllers. Collaboration & Development: Experience working in Agile/DevOps environments, with an understanding of GitOps, CI/CD pipelines, and containerized applications. Experience in client-facing roles, working closely with project managers, sales teams, and technical stakeholders to deliver tailored network solutions. Soft Skills and Behavioural Competencies Communication & Collaboration : Exceptional communication skills with the ability to engage with cross-functional teams and clients effectively. Problem-Solving : Strong analytical and troubleshooting skills to resolve complex networking issues quickly and efficiently. Leadership & Innovation : Ability to lead and mentor junior engineers while driving continuous improvement and innovation within network engineering practices. Client-Focused : Ability to understand client needs, provide actionable insights, and implement solutions that align with client goals. Adaptability : Self-motivated, proactive, and quick to adapt to new technologies and approaches.

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1.0 - 4.0 years

1 - 5 Lacs

Noida, Bengaluru

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Req ID: 323501 We are currently seeking a Network DC Build Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Network DC Build Engineer: Role Responsibilities: - Prepare network designs with bill of materials and detailed device configurations based on the business requirement - Raise and implement network changes within the approved change window. - Prepare network build packages based on the approved network design, which consists of impact analysis, network change implementation plan, and cutover plan - Present network designs and network changes for review and approval - Collaborate with various platform streams and vendors to ensure that network deliverables are completed on time - Data Center migrations in production environment without any downtime - Candidate should be able to work on projects individually and should be able to design and implement the designs according to the standards. (Key Skills) - Familiarity with network hardware (Arista and Cisco routers and switches) - Expert level knowledge in network routing, switching protocols (Routing protocols like BGP, OSPF, EIGRP; LAN/WAN Technologies) - Excellent working experience in multicasting, VXLAN, Spanning-tree, vPC, port-channel, MLAG, Trunking - Excellent troubleshooting and problem solving skill in routing & switching. - CCNP or CCIE R&S (a plus) - Hardware Experience/knowledge about different type of transceivers, switches, different type of cabling, different type of fiber patching - Proficient with Microsoft Office products including Visio, Word and Excel. Experience with Bluecoat is desirable but not essential. Strong -IT/Technical skills (understanding of software, hardware, networks, etc) - Advanced level written and verbal communication skills.

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1.0 - 4.0 years

3 - 6 Lacs

Vadodara

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Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What youll be doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- ExCCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBCs such as AudioCodes and Oracle, CUBEs, Webex calling etc.). Entry level understanding of Network routing and switching.

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3.0 - 6.0 years

7 - 11 Lacs

Bengaluru

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As a Lumen TMNS Wireless Network Consultant, you will be focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagementsMeraki wireless networks in an operation center environment Job Description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform Maintain average call, ticket closure, and availability stats based on combined total of peer performance results Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures Utilize Meraki dashboard to analyze performance across customers data network and underlying LANs, WANs, and wireless deployments Act as liaison between the customer and Meraki TAC on high-level or escalated support issues Provide direct interface with other Lumen departments in support of the customers network issues and projects Isolation and understanding of network outage causes, and service restorations Demonstrate direct customer interaction through exceptional communication skills, both written & orally Resolves complex network problems involving power, network hardware and software, and modems Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services Qualifications 2-5 years wireless experience (1 year must have been in the Meraki platform) 2-5 managed network routing and switching experience (running and interpreting scripts from CISCO routers and switches Cisco CCNA Wireless Certification (preferred) CMNO Certification Required (required and active) "We are an equal opportunity employer committed to fair and ethical hiring practices We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately" Show more Show less

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2.0 - 7.0 years

2 - 5 Lacs

Bengaluru

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In this role, you will investigate and resolve reports of malicious, fraudulent, and illegal activity originating from IBM Cloud IP space. By enforcing our Acceptable Use Policy, you will help maintain the reputation and integrity of our network by mitigating abusive activities and eliminating bad actors. Daily efforts include: Investigating and validating incoming abuse reports Opening incident tickets to notify customers of actionable reports Engaging with customers and reporting parties to achieve a timely resolution Monitoring open incidents and enforcing resolution timeframes Mitigating active threats through application of network controls Assisting with escalations from other departments Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of experience. Understanding of SMTP, DNS, HTTP, Network routing, VPN, and other technologies Understanding of spam, phishing, fraud, and other behaviors considered to be abusive Ability to read and analyze multiple log formats Detail-oriented; ability to scrutinize and discern abusive content Customer relations & support Preferred technical and professional experience Prior network security experience Existing knowledge of anti-fraud and/or anti-abuse techniques Basic server administration skills Experience with process documentation Understanding of Digital Millennium Copyright Act, trademark, intellectual property, Safe Harbor Provisions, GDPR, and other United States federal and international legal precedents

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6.0 - 10.0 years

15 - 25 Lacs

Bengaluru

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Roles & Responsibilities: Responsible to develop and maintain Availability Plans which prioritizes and plans IT availability. Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls. Passion for resolving reliability issues and identify strategies to mitigate going forward. Perform multiple Technical roles related to the delivery . Responsibilities include Participate as a Technical Leadership during the critical and Major incidents and Root cause. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Total experience of 7+ years in system admin. Strong Experience on Multi-Vendor Storage (IBM, HP, DELL, EMC, NetApp, Azure Block). Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) In-depth understanding of Storage, Operating System, Network architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence. Strong Experience on SAN Network (Cisco, IBM, Brocade, HP, Dell, EMC) Blade Chassis ,SAN, NAS, iSCSI Strong Experience on Storage Replication, Storage expansion, SAN Zoning Monitoring all the high availabilities and make storage replication in sync. Strong Understanding on Operating System, Application, Database and Network integration. Strong Experience on Troubleshooting on Performance issues on Server and Storage. Understanding and practical working experience of operating systems / hypervisor internals are familiar with the TCP/IP stack, network routing and load balancing. Experience with configuration and troubleshooting. Proven experience in risk-based systems running on Several Server platforms along with OS clustering . Demonstrated experience in handling day-to-day Server and operating system break-fix support, changes and Critical Client Impacting situations Preferred Technical and Professional Experience End-to-end - Broad understanding of enterprise architectures and complex (backend) systems (understand more than the component itself) Understanding of systems from a reliability perspective. Ability to root cause sources of instability in a high-traffic, distributed system. Qualification/Experience: B.E / B-Tech, M.E / M-Tech. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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0.0 - 1.0 years

5 - 9 Lacs

Hyderabad

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Cyber Security Analyst UltraViolet Cyber is seeking a Cyber Security Analyst to add to our existing team. Primary responsibilities will require: (i) in-depth analysis of intrusions in diverse computing environments; (ii) thorough packet analyses; (iii) implementing/optimizing changes to security infrastructure; (iv) integrating threat intelligence into the operational environment; and (v) protecting systems and infrastructure from infiltration or exfiltration of data. Responsibilities: Perform analyses of network infrastructure, applications, operating systems, firewalls, proxy devices and malware detection in a fast-paced environment Proactively identify threats across a wide range of customer environments Monitor alerts using a SIEM platform to respond, triage and escalate incidents, as necessary Perform vulnerability scans, analyze results and recommend remediation actions Perform continuous monitoring of diverse security environments and analyze event log data to determine severity and prioritization of incident response efforts Contribute to the advancement of security posture Minimum Requirements: 2 years of operational experience with securing and monitoring multiple platforms, network configurations and implementations Broad knowledge of IT security General systems infrastructure experience Experience with log correlation and packet analysis tools Solid understanding of common enterprise information systems services such as Active Directory Solid understanding of TCP/IP protocol suite, security architecture and security techniques/products Experience with various security management tools (e.g., vulnerability management, configuration management and SIEM) Proven ability to analyze captured data to perform incident response and identify potential compromises Excellent written and oral communication skills Preferred Education and Certifications: B.A or B.S in computer science or related field CompTia Sec+ CompTia CySa+

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

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The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.

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3.0 - 5.0 years

5 - 7 Lacs

Mumbai

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The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.

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3.0 - 5.0 years

5 - 7 Lacs

Mumbai

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The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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The Network Routing(WAN Technology), Network Switching(LAN Technology) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Routing(WAN Technology), Network Switching(LAN Technology) domain.

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3.0 - 5.0 years

3 - 4 Lacs

Mumbai

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Network Engineer L2 Hands on – Forcepoint Firewall Hands on – SDWAN Infra Management Knowledge of MPLS Network Knowledge of Network Routing Good-to-Have Forcepoint Firewall Admin (NGFW) certification Knowledge of Checkpoint & FortiGate Firewall Roles and Responsibilities Hands on – Forcepoint Firewall Hands on – SDWAN Infra Management Knowledge of MPLS Network Knowledge of Network Routing Good-to-Have Forcepoint Firewall Admin (NGFW) certification Knowledge of Checkpoint & FortiGate Firewall

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0.0 - 1.0 years

2 - 4 Lacs

Mumbai

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1. Basic Configuration and network Troubleshooting 2. Monitor Network infrastructure and provide L1 Network support 3. Manage CISCO routing, switching and WAN technologies and network services leverage tools 4. Handle incident/Task related to network by following process and standard 5. Hands on troubleshooting experience in enterprise LAN and WAN environment 6. Remote management and monitoring of network operations 7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. 8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.

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3 - 5 years

0 - 0 Lacs

Trivandrum

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Job Summary: We are seeking a skilled and proactive Enterprise Network Support L2 Engineer with hands-on experience in Cisco Meraki products to join our dynamic IT infrastructure team. The ideal candidate will be responsible for providing Level 2 support for enterprise network environments, focusing on Cisco Meraki wireless, switching, routing and security solutions . Primary Responsibilities: Provide L2-level technical support for enterprise network infrastructure, including Cisco Meraki wireless access points , switches , routers and firewalls . Monitor, troubleshoot, and resolve complex network issues escalated from L1, ensuring minimal downtime and disruption. Perform configuration , deployment , and maintenance of Cisco Meraki hardware and software solutions. Manage network security policies , VPN configurations , and firewall rules within the Meraki dashboard. Proactively monitor network performance and ensure optimal operation through Meraki monitoring tools and s . Analyze and resolve LAN/WAN, Wi-Fi, VPN, and network security issues in a multi-site enterprise environment . Collaborate with cross-functional teams (e.g., security, server, cloud) for integrated network solutions . Document technical issues and resolutions for knowledge sharing and continuous improvement . Participate in change management processes, including planning and implementing network changes . Coordinate with Cisco Meraki TAC (Technical Assistance Center) for unresolved issues and firmware/feature updates. Educate and mentor L1 support teams on basic troubleshooting steps and processes . Required Skills: 4+ years of experience in enterprise network support roles , including L2 responsibilities. Hands-on experience with Cisco Meraki products, including: Wireless Access Points (MR series) Security Switches (MS series) Meraki Dashboard management Strong understanding of TCP/IP, DNS, DHCP, VLAN, VPN (IPSec, SSL), NAT , and network security concepts. Experience with enterprise Wi-Fi troubleshooting and optimization. Solid understanding of LAN/WAN technologies , network routing and switching principles . Experience in remote network support and troubleshooting using Meraki tools. Familiarity with cloud-managed networking concepts and operations. Ability to analyze packet captures and identify traffic flow issues. Strong problem-solving , communication , and customer service skills . Preferred Certifications: Cisco Meraki Solutions Specialist CCNA (Enterprise or Security) CCNP (Enterprise or Security) Qualification and Educational requirements: Any degree in an IT related field is preferred Required Skills Cisco Meraki,Network Infrastructure,Network Support

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1 - 4 years

4 - 8 Lacs

Aurangabad

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The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What you'll be doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.). Entry level understanding of Network routing and switching.

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0 - 1 years

2 - 4 Lacs

Mumbai

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1. Basic Configuration and network Troubleshooting 2. Monitor Network infrastructure and provide L1 Network support 3. Manage CISCO routing, switching and WAN technologies and network services leverage tools 4. Handle incident/Task related to network by following process and standard 5. Hands on troubleshooting experience in enterprise LAN and WAN environment 6. Remote management and monitoring of network operations 7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. 8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.

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2 - 7 years

4 - 9 Lacs

Bengaluru

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Description Primary Skill ( Must Have Skills)Network Implementation, Hardware (Router/switches) All Cisco routes Secondary Skills (Good to Have Skills)ITIL, service delivery and management, Networking Skill 3 - Certifications (if any)- Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills system implementation;network routing;switch Languages RequiredENGLISH Role Rarity To Be Defined

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3 - 5 years

5 - 9 Lacs

Bengaluru

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Your Impact: We are OpenText-Fortify and we specialize in Enterprise Application Security. Our product helps you manage, measure and integrate security for the entire software lifecycle. What the role offers: Design and implement infrastructure-as-code deployments of Fortify/Fortify on Demand components in AWS and/or GCP architectures. Develop tools and components that better integrate our application code with the various cloud stacks. Sharpen your cloud engineering skills using a variety of programming languages, infrastructure as code, and other cloud technologies. Work across and in conjunction with several project teams of software engineers, testers, and security researchers, to develop reliable, cost effective and high-quality solutions for the public/private cloud. Collaborate and communicate with management and development partners regarding software systems design status, project progress, and issue resolution. Additional responsibilities are Customer Product Engineering - Handling customer escalations Role. Where, its more of working with Technical Support Understanding the problem in customer environment Reproducing in local environment Debugging and Troubleshooting skills and techniques Stakeholder communication and Customer Engagement Providing hotfixes/patches Suggesting workarounds Identifying the environment specific issues and suggesting solutions Working with Engineering in case of a product problem and making them understand the bottleneck area What you need to succeed: At least 3 to 5 years software development experience in one of the following languages: C#/.NET, Golang, Java, Python 2+ years of experience in designing, developing, implementing, and testing cloud solutions on one of the following: AWS, Azure, or GCP Conceptual understanding of networking, network routing and network infrastructure Experience in dealing with security practices in hyper-scalers. 2+ years of experience utilizing standard DevOps tools such as Packer, Helm, Terraform, Terragrunt, Terratest Demonstratable experience on handling Customer Escalations and amicable handling of critical situations L2/L3 Support Troubleshooting, Debugging Breaking down the problems Suggesting Workarounds Quickly build product understanding Strong understanding of microservice design, containerization, Kubernetes, and scaling Scripting experience in Python, Linux shell (bash preferred), and PowerShell. Experience with at least one or more industry-standard SQL implementations (e.g. MS-SQL, PostgreSQL, MySQL) Able to communicate clearly and effectively in both written and spoken English.

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6 - 11 years

8 - 14 Lacs

Mumbai

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About The Role : Network R&S and Firewall skillset (Checkpoint/Palo Alto) Prepare Project plans / Drive identified improvement plans. Present weekly dashboard, capture MOM, track changes & actions. Assess the technical , Business risks for improvement plans & get it approved from internal & external stake holders. Provide timely updates to Stakeholders for ongoing BAU Issues. Prepare and assist team in creating Low level plans for major activities, perform peer review to all major changes. Identify & assess dynamic routing configuration on Firewalls provide improvement plans as needed. Primary skills Routing Switching Palo Alto Checkpoint firewall

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5 - 7 years

7 - 11 Lacs

Chennai, Pune, Noida

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Primary Skills: Cisco Routing and Switching,ASA Firewall, Netscaler Loadbalancer Network Routing: OSPF, BGP, and VRF - Network Switching: VLAN, VLAN trunking, STP, PVSTP, SPAN, VTP, port channel - Switching technologies / Others : HSRP, VRRP, NAT, NTP, SNMP, DHCP, WCCP, IP SLA, NETFLOW -: CCNA (mandatory)Secondary skills: Cisco Prime, Certifications : CCNA,, CCNP (RS, Wireless), CCIE (RS, Datacenter, Service Provider, Wireless), CCIP, CMNA, CMNO, Citrix Netscaler Other requirements: - Strong work exposure and troubleshooting knowledge on Routing, Switching, and netscaler Loadbalancer - Good understanding of ITIL process and hands on incident, change and Problem management - Strong verbal and written technical communications skills at all levels - Experience of using Spectrum / E-Health / Cisco-Prime / NCM / IPAM will added advantage

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7 - 12 years

6 - 10 Lacs

Chennai

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Gather and document business requirements. Understand existing network standards and provide solutions based on the AZ Standards Including Update to standard for New solution. Develop, design, and deploy network LAN, WAN, and DC products. Coordinate with other product teams to ensure better integration across all platforms. Adhere to enterprise governance and review processes to deliver project goals and deliverables. Follow enterprise ITSM and CMDB processes. Update standard documents, RA, HLD, and LLD for all network-related solutions. Develop, monitor, and automate frameworks for all LAN, WAN, and DC products. Respond to incidents in a timely and effective manner. Stay abreast of the latest industry trends and best practices to proactively enhance the organization's network. Ensure compliance with relevant security regulations and standards and assist in audit processes as needed. **ESSENTIAL EXPERIENCE:** Proven experience in network routing and switching, with a strong understanding of fundamentals, multiple vendor technologies, and network design principles. Proficiency in configuring, managing, and troubleshooting. Excellent problem-solving skills, analytical thinking, and the ability to communicate effectively with diverse stakeholders. SME-level skills in LAN, WAN, and DC technology.

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3 - 7 years

4 - 9 Lacs

Kochi

Hybrid

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We are seeking a skilled Network Engineer to configure, deploy, maintain, and troubleshoot client routing infrastructure and customer/carrier IPSec VPN tunnels. The ideal candidate should have a strong understanding of network architecture, particularly in supporting mission-critical cellular network connectivity and associated services. Key Responsibilities: Diagnose and resolve network issues, ensuring seamless connectivity and performance. Build and manage IPSec VPNs for customers, ensuring secure communication channels. Develop and document standard operating procedures, including firewall/router configurations, backup processes, and disaster recovery plans. Collaborate with global network, systems engineering, and software development teams to deploy and support new hosted products and services. Configure and maintain regional network performance monitoring systems. Implement security strategies and best practices to safeguard network infrastructure. Provide shift coverage during US/CA hours as part of a 24/7 operations team . ( 6:30 PM to 3:30 AM IST and need to be flexible ). Plan and execute maintenance windows and participate in disaster recovery procedures . Engage in network design, configuration, and implementation for new projects. Upgrade network infrastructure to the latest stable firmware versions. Provide remote support to field engineers and end users. Required Technical Skills: 3+ years of hands-on experience in network routing, switching, and firewall management . Expertise in networking protocols and technologies, including IPSec, BGP, OSPF, VLANs, MPLS, IPv6, VTI & GRE, PBR, NAT, VPDN, and L2TP . Strong ability to learn and adapt to new technologies quickly. Experience working both independently and within a global virtual team . Excellent communication, problem-solving, and time management skills . Hands-on experience with Cisco network support, administration, monitoring, and tuning . CCNA certification is a plus. Previous experience with cellular operators is an advantage. Ability to work with minimal supervision while ensuring consistency and quality. Strong team collaboration, knowledge sharing, and willingness to accept and provide feedback. Preferred Skills Familiarity with GSM/GPRS and 4G networks , including core network elements such as GGSN/PGW, HLR/HSS, and OCS . Knowledge of Python and Ansible for network automation. Experience on cloud platforms such as AWS and GCP. Hands-on experience with Cisco FirePower Next-Gen Firewalls and FTD .

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4 - 6 years

6 - 8 Lacs

Bengaluru

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About The Role : Experience in cisco Routing & Switching along with nexus devices Cisco working knowledge on multi context firewall, cisco device upgradation & configuration, Checkpoint, Palo Alto, F5 knowledge will be added advantage. Establish connectivity with client via S2S, C2S VPN and through internet to meet security policies. Understanding client requirements and provide the end-to-end solution for their requirements. Working knowledge on FortiGate Firewall, Checkpoint Firewall, F5 load balancer. Primary skills Experience in Routing & Switching BGP configuration Cisco router configuration-troubleshooting & cisco switch configuration-troubleshooting Good to have certifications in CCNA or CCNP

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9 - 14 years

15 - 30 Lacs

Pune, Thiruvananthapuram

Hybrid

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Hello Everyone, We are hiring for Solution Engineer Years of experience: 9+yrs Location: Pune / Trivandrum Primary Skills (hands on with networking deployments mandatory requirement): Network Routing & Switching, Checkpoint and FortiGate Firewalls and VMWare SDWAN Technical Project management Cisco Unified Border Element (CUBE) Session Border Controllers (SBC) LDAP, AD LDS and Cisco Collaboration Hybrid Solutions Cisco Webex Meetings, Video Conferencing and Control Hub Kindly drop your CV on : Krishna.c@vhiresolutions.com

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