Sr. Engineer / Engineer - Business IT Support /Infra IT

Location : Ahmedabad Experience : 7-12 years No. Of Positions : 5 Qualifications : B.E./ B. Tech / M. Tech Job Description To implement, monitor and maintain IT infrastructure /services which is deployed at various datacenters for providing application services to internal and external client. Internal clients are Product R&D/Engineering, PMG, Delivery and Techsupport teams. External client are business clients whose services are either hosted from our datacenter or provided at onTo implement, monitor and maintain IT infrastructure /services which is deployed at various datacenters for providing application services to internal and external client. Internal clients are Product R&D/Engineering, PMG, Delivery and Techsupport teams. External client are business clients whose services are either hosted from our datacenter or provided at onsite. Job Responsibility Lead resolution activities with customers, provide support in your area of expertise. Deliver a range of technical support services to our internal and external customers. Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met Handle support issues promptly and appropriately, escalate issues according to established procedures Implement , configure and maintain VMware environment , Servers (Linux/Windows) on both VM & physical nodes, Implement, configure and maintain Network routers, routing policies, Network switches, Switching policies, firewalls & policies in heterogeneous complex environments. SAN environment and service management. Technical/Functional Skills Required Hands on experience in maintaining Virtualized and non – virtualized datacenter server environments Hands on with Linux OS , Linux Clustering, HA environments installation , support and administration. Hands on with Windows Server OS, windows Clusters, HA environments installation, support and administration. Hands on experience in network technologies and maintaining Cisco / HP /Dell routing and switching platforms. Configuration of Cisco routers, Switches, Load Balancers, VOIP devices, Cisco Unified Communication Manager for VOIP Applications, Cisco PIX firewall series Hands on experience is configuring and maintaining of TCP/IP Protocols like TCP/IP, RIP, IGRP, EIGRP, OSPF, BGP, TFTP, FTP, SMP, DNS, NTP, LDAP, HSRP, VRRP etc. Hands on experience in Network security, VPN and related service using IPSEC, SSH, SSL AAA, TACACS+, and RADIUS, DES, 3DES, AES, MD5 etc. Soft Skills Required Good analytical skills and communication skills. Ability to identify the problems and find creative solution within in the timeline. Effective hardware and software problem solving abilities Display empathy and positive regard for others in written, verbal and non-verbal Communications. Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication. Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. Additional/Special Skills Required (if Any) Good understanding of ITIL & ISO quality processes Show more Show less