Customer Success Engineer

Job Title: Customer Success Engineer

Location: Ahmedabad

Employment Type: Full-Time

Job Summary:

We are seeking a motivated and detail-oriented Customer Success Engineer to join our Telecommunications team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining telecom systems to ensure seamless communication services. This role is ideal for freshers who possess a foundational understanding of networking concepts and are eager to build a career in telecom infrastructure and support operations.

Key Responsibilities:

• Monitor and troubleshoot issues related to servers, networks, and telecommunications systems to ensure uninterrupted service.
• Perform regular monitoring of Softswitches, analyze performance metrics, and take corrective action when required.
• Diagnose and resolve network performance issues related to LAN/WAN, jitter, latency, and packet loss.
• Assist in configuring and maintaining routing and switching equipment to support telecom operations.
• Collaborate with internal teams to identify, escalate, and resolve complex network or call-related issues.
• Maintain accurate logs of incidents, resolutions, and performance metrics.
• Ensure adherence to company policies and telecom network standards.

Required Skills and Knowledge:

• Basic understanding of networking concepts such as LAN/WAN, IP addressing, routing, and switching.
• Familiarity with Softswitch operations and VoIP technologies is an advantage.
• Knowledge of network parameters like jitter, latency, and bandwidth utilization.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Willingness to work in shifts (if required) and learn new telecom technologies.

Qualifications:

• Bachelor’s degree in Electronics, Telecommunications, Computer Science, or related field.
• Freshers or candidates with up to 1 year of experience in networking or telecom support are encouraged to apply.
• Certification or basic knowledge of CCNA / Networking fundamentals will be an added advantage.

Career Growth:

This role offers hands-on exposure to real-time telecom network environments and a clear career progression path toward roles such as Network Engineer, VoIP Engineer, or System Administrator.

Job Type: Full-time

Application Question(s):

• Do you have knowledge about telecom concepts like LAN /WAN, jitter, latency, and Routing & Switching?
• Are you comfortable working in a rotational shift?
• Are you comfortable with a 18-month bond?
• Have you completed your graduation?
• Are you available for an in-person interview on Thursday?
• Are you a fresher?

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person