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12 Job openings at Launch Ventures
Senior Full Stack Developer

Hyderabad

3 - 7 years

INR 9.0 - 18.0 Lacs P.A.

Work from Office

Full Time

Position: Full-stack Developer Youll be a part of a cross-functional team that’s responsible for the full software development life cycle, from inception, to deployment to production. For this position you need to have deep experience with, at least, one programming language, and, preferably, experience with a few more. You also need to have full-stack development experience—front-end (and, preferably, mobile), backend, databases, etc.—and experience in designing and configuring CI/CD pipelines. You should be eager to mentor junior developers. Setup infrastructure services as needed for the project. Responsibilities Design resilient system to integrate with third party APIs. Provide technical guidance to teammates through coaching and mentorship. Maintain high standards of software quality within the team by following good practices and habits. Hands-on coding and collaborate with other software developers, business analysts, team leads and software architects to plan, design, develop, test, and maintain the software system being developed. Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans. Design, develop, and unit test applications in accordance with established standards independently. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases. Setup and manage infrastructure (AWS, GCP, Azure, etc.) required for the project deployment and scaling via automated tools like Terraform, etc. Run effective client interactions for scrum events, requirements gathering, reporting to stakeholders. Minimum qualifications Proven hands-on 3+ years of experience in developing full stack software projects from scratch till the delivery and support. Full-stack development experience, including front-end (web, or mobile, or both), and backend. Strong oral and written communication skills. Proven experience to communicate with stakeholders 1:1 at all levels. Lead the day-to-day meetings and agile processes. Deep experience with, JavaScript programming language and its main frameworks and libraries like React.js Proven hands-on experience in frontend development - React.js, Proven hands-on experience in Backend development - Node.js, Express.js Proven hands-on experience in database technologies (relational databases), I/O and networking. PostgreSQL, etc. Experience with Test Driven Development (TDD), unit testing, and automated testing in general. Jest, Chai, Mocha, React testing library, Cypress, Playwright, etc. Proven hands-on experience in Typescript. Experience with ORM like Prisma. Experience in setting up CI/CD pipelines. (GitHub Actions, Pipelines, etc.) Hands-on experience in working with any Git based code repository. Experience in configuring cloud Infrastructure. AWS / GCP / Azure - manually or with Terraform scripts is a plus Experience in estimating features, modules and projects with in-depth understanding. Experience in quickly bootstrapping projects for development or proof of concepts. Good understanding of data structures and algorithms. Committed to continuous learning and improvement. Experience with Agile software development. Experience with clean code, design patterns and principles. ESLint, SonarQube, Snyk, etc. SOLID principles, clean code, Code smells, etc. You should certainly apply if You enjoy crafting elegant, well-tested solutions, not just delivering working code. The acronyms FP, OO, SOLID, TDD, BDD, XP mean something to you. You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products. You have experience with or interest in user-centered interaction design. You have an entrepreneurial mindset. You strive for yourself, your team and your organization to continuously learn and improve.

Artificial Intelligence Developer

Hyderabad

1 - 6 years

INR 7.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Position - AI Engineer As an AI Engineer, you will design, implement, and optimize machine learning models and AI systems to solve complex problems. You will work closely with cross-functional teams to integrate AI solutions into our products and services, ensuring scalability and efficiency. Key Responsibilities: Application Development: Design and develop AI-powered applications using state-of-the-art LLM models and generative AI techniques. Implement scalable solutions that integrate LLM-powered tools into existing workflows or standalone products. Model Optimization: Fine-tune pre-trained LLM models to meet specific application requirements. Optimize model performance for real-time and high-throughput environments. LLMOps Implementation: Develop and maintain pipelines for model deployment, monitoring, and retraining. Set up robust systems for model performance monitoring and diagnostics. Ensure reliable operations through analytics and insights into model behavior. Vector Databases and Data Management: Utilize vector databases for efficient storage and retrieval of embeddings. Integrate databases with LLM applications to enhance query and recommendation systems. Collaboration and Innovation: Work closely with cross-functional teams, including product managers, data scientists, and software engineers. Stay up-to-date with advancements in generative AI and LLM technologies to drive innovation. Skills and Experience 3+ years of experience in AI/ML development, with a focus on generative AI and LLMs. Proficiency in programming languages such as Python and frameworks like PyTorch or TensorFlow. Hands-on experience in fine-tuning and deploying LLM models (e.g., GPT, BERT, etc.). Familiarity with LLMOps practices, including pipeline automation, monitoring, and analytics. Experience with vector databases (e.g., Pinecone, Weaviate, or similar). Strong knowledge of natural language processing (NLP) and machine learning principles. You should certainly apply if: Understanding of MLOps principles and cloud platforms (AWS, GCP, Azure). Familiarity with prompt engineering and reinforcement learning from human feedback (RLHF). Experience in building real-time applications powered by generative AI. Knowledge of distributed systems and scalable architectures.

Data Engineer

Hyderabad

2 - 5 years

INR 7.0 - 15.0 Lacs P.A.

Work from Office

Full Time

We are looking for a Data Engineer with the tech stack of Python, Pandas, Postgres, Java, and Apache Flink. Must have experience in Python, Java in the data ingestion pipeline with Apache Flink.

Odoo Functional Consultant with Valid H1B OR B1/B2 US visa

Hyderabad, Telangana, India

3 years

Not disclosed

On-site

Full Time

About Launch Ventures Launch Ventures is a niche, award-winning technology company that co-creates products with industry partners who bring valuable expertise in the domain for which the product is intended. We are working with a range of startups to Fortune 500 companies. Some of our early products have achieved global scale and attracted investments from the likes of Google. We work in web, mobile, IoT, Blockchain, Cloud and AI / ML based applications, and have worked across multiple industry domains (financial services, media, e-commerce and more). We care deeply about the products we build and the software craftsmanship that goes into making them. This has been our mission and passion, to take software products from concept to scale, maturely and responsibly. We don't just write code, we Launch Ventures. Position: Odoo Functional Consultant and Implementation lead We are looking for a skilled Functional Consultant & Implementation Lead with 3+ years of experience in end-to-end ERP implementation. The ideal candidate will have hands-on experience in Odoo, Python, and cloud infrastructure while demonstrating excellent problem-solving and communication skills. This job will be from Phoenix, Arizona, USA. Assistance in job relocation will be provided. Candidates with valid H1B Visa or B1/B2 visa for US are preferred Key Responsibilities: Lead end-to-end ERP implementation projects, including requirement gathering, process mapping, customization, deployment, and post-go-live support. Work closely with business stakeholders to understand functional needs and translate them into ERP solutions. Customize and configure Odoo ERP to meet business requirements. Develop scripts and automation using Python to enhance ERP functionalities. Manage cloud infrastructure deployment and ensure scalability, security, and reliability of ERP solutions. Provide training and documentation for end-users to ensure a smooth adoption of the ERP system. Collaborate with technical teams, developers, and third-party vendors for integrations and custom module development. Troubleshoot system issues and provide support for continuous improvements. Required Skills & Qualifications: 3+ years of experience in full-cycle ERP implementation (preferably Odoo). Strong knowledge of Odoo framework, Python scripting, and Odoo module customization . Prior experience in Product Management / Business Development / entrepreneur environment is must Experience in cloud infrastructure (AWS, Azure, or Google Cloud) for ERP hosting. Solid understanding of business processes across multiple domains such as finance, supply chain, HR, and CRM. Proficiency in SQL, PostgreSQL, and API integrations . Strong analytical and problem-solving skills. Excellent communication, stakeholder management, and documentation abilities. Ability to lead teams, manage multiple projects, and work independently. Preferred Qualifications: Odoo certification or relevant ERP certification. Experience in DevOps practices for cloud-based ERP solutions. Knowledge of front-end frameworks (JavaScript, XML) for UI customizations You should certainly apply if: Understanding of MLOps principles and cloud platforms (AWS, GCP, Azure). Familiarity with prompt engineering and reinforcement learning from human feedback (RLHF). Experience in building real-time applications powered by generative AI. Knowledge of distributed systems and scalable architectures. Job Location This job will be from Phoenix, Arizona, USA Assistance in job relocation will be provided Show more Show less

Full Stack Developer

Shaikpet, Telangana, India

4 years

Not disclosed

On-site

Full Time

About Launch Ventures Launch Ventures is a niche, award-winning technology company that co-creates products with industry partners who bring valuable expertise in the domain for which the product is intended. We are working with a range of startups to Fortune 500 companies. Some of our early products have achieved global scale and attracted investments from the likes of Google. We work in web, mobile, IoT, Blockchain, Cloud and AI / ML based applications, and have worked across multiple industry domains (financial services, media, e-commerce and more). We care deeply about the products we build and the software craftsmanship that goes into making them. This has been our mission and passion, to take software products from concept to scale, maturely and responsibly. We don't just write code, we Launch Ventures. Position: Fullstack Developer We are looking for a Full-Stack JavaScript Developer with 2–4 years of experience, who is motivated to combine the art of design with the art of programming. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Responsibilities Write clean, testable (test driven), well architected software applications Setup tooling and infrastructure to ensure continuous and reliable delivery of software. Ensure cross-platform optimization for mobile phones Ensure responsiveness of applications See through a project from conception to finished product Minimum qualifications 2 - 4 years of advanced knowledge and practical experience in JavaScript and related libraries and frameworks such as ReactJS, Angular, Vue.js, etc. 2 - 4 years of advanced knowledge and practical experience in writing server side applications using Node.js in JavaScript libraries like Express.js, Hapi.js, LoopBack, etc. At least 1 year of experience in writing Unit test cases with libraries like Jest, Chai, Mocha, Jasmine, etc Strong understanding of JavaScript, its quirks, and workarounds Good understanding of web markup, including HTML5 and CSS3 Good understanding of asynchronous request handling, partial page updates, and AJAX Experience of working with code versioning tools, such as Git, in depth Experience with and an accurate understanding of agile methodologies Preferred qualifications Experience in Typescript is a plus Experience of working with CSS preprocessors such as SASS, Less Good understanding of browser rendering behavior and performance Experience of working with cross-browser compatibility issues and ways to work around such issues Familiarity with tools, such as Webpack, Grunt, npm, npx, nx, Light House You should certainly apply if: You enjoy crafting elegant, well-tested solutions, not just delivering working code The acronyms FP, OO, TDD, BDD, XP mean something to you You have logical and well researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products You have experience with or interest in user-centred interaction design You have an entrepreneurial mindset You strive for yourself, your team and your organization to continuously learn and improve Show more Show less

Junior Technical Architect

Hyderabad

4 - 8 years

INR 10.0 - 20.0 Lacs P.A.

Work from Office

Full Time

Position: Full-stack Senior Developer Youll be a part of a cross-functional team thats responsible for the full software development life cycle, from inception, to deployment to production. For this position you need to have deep experience with, at least, one programming language, and, preferably, experience with a few more. You also need to have full-stack development experience—front-end (and, preferably, mobile), backend, databases, etc.—and experience in designing and configuring CI/CD pipelines. You should be eager to mentor junior developers. Setup infrastructure services as needed for the project. Responsibilities Provide technical guidance to teammates through coaching and mentorship. Maintain high standards of software quality within the team by following good practices and habits. Hands-on coding and collaborate with other software developers, business analysts, team leads and software architects to plan, design, develop, test, and maintain the software system being developed. Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans. Design, develop, and unit test applications in accordance with established standards independently. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases. Setup and manage infrastructure (AWS, GCP, Azure, etc.) required for the project deployment and scaling via automated tools like Terraform, etc. Run effective client interactions for scrum events, requirements gathering, reporting to stakeholders. Minimum qualifications Proven hands-on 3+ years of experience in developing full stack software projects from scratch till the delivery and support. Full-stack development experience, including front-end (web, or mobile, or both), and backend. Strong oral and written communication skills. Proven experience to communicate with stakeholders 1:1 at all levels. Lead the day-to-day meetings and agile processes. Deep experience with, JavaScript programming language and its main frameworks and libraries like React.js Proven hands-on experience in frontend development - React.js, Proven hands-on experience in Backend development - Node.js, Express.js Proven hands-on experience in database technologies (relational databases), I/O and networking. PostgreSQL, etc. Experience with Test Driven Development (TDD), unit testing, and automated testing in general. Jest, Chai, Mocha, React testing library, Cypress, Playwright, etc. Proven hands-on experience in Typescript. Experience with ORM like Prisma. Experience in designing scalable, resilient systems. Experience in setting up CI/CD pipelines. (GitHub Actions, Pipelines, etc.) Hands-on experience in working with any Git based code repository. Experience in configuring cloud Infrastructure. AWS / GCP / Azure - manually or with Terraform scripts is a plus Experience in estimating features, modules and projects with in-depth understanding. Experience in quickly bootstrapping projects for development or proof of concepts. Good understanding of data structures and algorithms. Committed to continuous learning and improvement. Experience with Agile software development. Experience with clean code, design patterns and principles. ESLint, SonarQube, Snyk, etc. SOLID principles, clean code, Code smells, etc. You should certainly apply if You enjoy crafting elegant, well-tested solutions, not just delivering working code. The acronyms FP, OO, SOLID, TDD, BDD, XP mean something to you. You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products. You have experience with or interest in user-centered interaction design. You have an entrepreneurial mindset. You strive for yourself, your team and your organization to continuously learn and improve. What we offer A flexible working environment where equal importance is given to personal and professional life, maintaining a healthy work-life balance. An environment where your opinion will be valued and will make a difference. Opportunities to learn, explore and implement the latest technologies. Benefits up and above CTC include Laptop (for official purposes), help with work from home essentials assets expenses (desk, chair, monitor, accessories etc.), internet allowance, medical insurance (optional) Platform to publish your writings on Medium via CodeWords publication An unbiased performance management system that takes care of your technical as well as non-technical upskilling, ensuring transparent reviews and growth opportunities. Opportunity to upskill in the field of work your interest lies in, and a constant guiding and supportive team that will drive you to achieve your career goals. Along with personal access to O’Reilly learning platform with huge books, courses, certification courses from nearly 200 trusted publishing partners and learning interactive dev environments. Subscription to commercial paid development tools like JetBrains, personalized fitness coaching apps and more.

Customer Support Engineer

Shaikpet, Telangana, India

3 years

None Not disclosed

On-site

Full Time

Position: Customer Support Engineer Company: Launch Ventures (for Talkingshops.com) Location: Hyderabad, Telangana (onsite) About Launch Ventures Launch Ventures is a niche, award-winning technology firm that co-creates products alongside domain experts—ranging from early-stage startups to Fortune 500 enterprises. We’ve built globally scaled products, some of which have attracted investments from Google. Our work spans across modern technologies including AI/ML, IoT, Blockchain, Cloud, and full-stack web/mobile applications. We take pride not just in writing great code, but in launching ventures that matter. Our culture emphasises product ownership, technical craftsmanship, and long-term impact. Talkingshops.com is one of our fastest-growing ventures. It’s a next-generation WhatsApp Commerce platform designed to empower small and mid-sized businesses to sell more effectively, communicate seamlessly, and operate smarter. About the Role As a Customer Support Engineer, you will be the first line of communication between our customers and the product. This is not just a support role — you’ll act as a trusted partner to users by troubleshooting issues, guiding them through solutions, and ensuring a seamless experience on the platform. Your contributions will directly influence product adoption, satisfaction, and retention. This role is ideal for someone who thrives on interacting with people, is comfortable with technology, and is driven by the satisfaction of resolving issues quickly and effectively. Key Responsibilities Customer Assistance Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems. Act as a point of contact for troubleshooting product issues, onboarding queries, and general user guidance. Technical Troubleshooting Diagnose and resolve issues related to the Talkingshops.com platform, including product configurations, integrations (e.g., WhatsApp Business API, payment gateways), and user access problems. Assist users in resolving connectivity issues, API errors, or data sync problems with platforms such as Shopify, WooCommerce, and others. Documentation and Knowledge Sharing Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and resolutions in the CRM. Create and contribute to internal knowledge bases and customer-facing support articles or FAQs. Issue Escalation & Collaboration Work closely with the engineering and product teams to escalate unresolved or complex issues with complete context. Provide feedback from users to help improve product usability and customer satisfaction. Process & Quality Improvements Recommend process improvements or automation opportunities to enhance support quality and reduce turnaround times. Help refine onboarding and support play-books for faster, consistent customer issue resolution. Customer Experience Management Build rapport with customers and ensure a high degree of empathy and clarity in communication. Monitor support KPIs (response time, resolution time, CSAT scores) and strive for continuous improvement. Requirements What We’re Looking For Educational Background: Bachelor’s degree in any discipline (a technical or computer science background is preferred). Experience: 1–3 years of experience in a customer support, technical support, or client services role. Prior experience supporting SaaS, eCommerce, or B2B platforms is a strong advantage. Hands-on experience dealing with phone-based queries is essential. Skills: Strong communication skills — clear, concise, and empathetic. Ability to explain technical concepts in simple, non-technical language. Comfortable working with support tools like Freshdesk, Zendesk, HubSpot, or similar CRMs. Familiarity with WhatsApp commerce tools, APIs, or payment integrations is a plus. Multilingual communication (especially regional Indian languages) is a bonus. Benefits Why Join Us Opportunity to work on a high-impact product serving small and growing businesses. Dynamic, startup-like environment with the stability and mentorship of an experienced leadership team. Learn and grow across customer success, product thinking, and technical troubleshooting. Flat hierarchy, transparent communication, and a supportive team culture. Competitive salary, benefits, and opportunities for growth within the company.

Customer Success Engineer

Shaikpet, Telangana, India

0 years

None Not disclosed

On-site

Full Time

Customer Success Engineer - Talking Shops Position Overview We are seeking a Customer Success Engineer to manage the complete customer onboarding cycle for our WhatsApp ecommerce chatbot platform. This role combines technical implementation with customer relationship management, ensuring seamless deployment and customer satisfaction. Key Responsibilities Customer Onboarding & Implementation ● Conduct discovery calls with new customers to understand their business requirements and use cases ● Translate customer requirements into technical specifications for chatbot configuration ● Build and configure bot behavior using our proprietary JSON-based chatbot framework ● Implement custom chatbot solutions tailored to each client's business needs ● Conduct testing and quality assurance before handover to customers Customer Success & Support ● Manage the complete customer onboarding journey from initial consultation to go-live ● Facilitate customer feedback cycles and implement iterative improvements ● Ensure customer satisfaction throughout the implementation process ● Provide technical support and troubleshooting during and after deployment ● Act as the primary point of contact for customers during onboarding phase Documentation & Process Improvement ● Document customer requirements and implementation details ● Maintain configuration documentation and best practices ● Identify opportunities to streamline the onboarding process ● Collaborate with product team on feature requests and improvements Required Qualifications Technical Skills ● Experience with APIs, JSON configuration, or similar technical implementations ● Comfortable working with technical documentation and configuration files ● Basic understanding of chatbot/conversational AI concepts (preferred) ● Proficiency in troubleshooting technical issues and finding solutions Customer-Facing Skills ● Customer-facing

AI Engineer

Shaikpet, Telangana, India

3 years

None Not disclosed

On-site

Full Time

About Launch Ventures Launch Ventures is a niche, award-winning technology company that co-creates products with industry partners who bring valuable expertise in the domain for which the product is intended. We are working with a range of startups to Fortune 500 companies. Some of our early products have achieved global scale and attracted investments from the likes of Google. We work in web, mobile, IoT, Blockchain, Cloud and AI / ML based applications, and have worked across multiple industry domains (financial services, media, e-commerce and more). We care deeply about the products we build and the software craftsmanship that goes into making them. This has been our mission and passion, to take software products from concept to scale, maturely and responsibly. We don't just write code, we Launch Ventures. Position: AI Engineer As an AI Engineer, you will design, implement, and optimize machine learning models and AI systems to solve complex problems. You will work closely with cross-functional teams to integrate AI solutions into our products and services, ensuring scalability and efficiency. Key Responsibilities: Application Development: Design and develop AI-powered applications using state-of-the-art LLM models and generative AI techniques. Implement scalable solutions that integrate LLM-powered tools into existing workflows or standalone products. Model Optimization: Fine-tune pre-trained LLM models to meet specific application requirements. Optimize model performance for real-time and high-throughput environments. LLMOps Implementation: Develop and maintain pipelines for model deployment, monitoring, and retraining. Set up robust systems for model performance monitoring and diagnostics. Ensure reliable operations through analytics and insights into model behavior. Vector Databases and Data Management: Utilize vector databases for efficient storage and retrieval of embeddings. Integrate databases with LLM applications to enhance query and recommendation systems. Collaboration and Innovation: Work closely with cross-functional teams, including product managers, data scientists, and software engineers. Stay up-to-date with advancements in generative AI and LLM technologies to drive innovation. Requirements Skills and Experience 3+ years of experience in AI/ML development, with a focus on generative AI and LLMs. Proficiency in programming languages such as Python and frameworks like PyTorch or TensorFlow. Hands-on experience in fine-tuning and deploying LLM models (e.g., GPT, BERT, etc.). Familiarity with LLMOps practices, including pipeline automation, monitoring, and analytics. Experience with vector databases (e.g., Pinecone, Weaviate, or similar). Strong knowledge of natural language processing (NLP) and machine learning principles.

Data & MIS analyst

Shaikpet, Telangana, India

5 years

None Not disclosed

On-site

Full Time

Job Overview We are seeking a detail-oriented and analytical Data and MIS Analyst to join our Capital Markets team. This role involves managing and analysing financial data to support decision-making processes, ensuring data integrity, and developing management information systems (MIS) that enhance business operations in the capital markets domain. Position: Data & MIS Analyst Location: Mauritius Working Zone: Mauritian working zoneJob Type:Full Time Full allocation - 8 hrs a day * 20 days per month Key Responsibilities • Data Management & Analysis: Collect, clean, and analyse financial data from various sources to identify trends, patterns, and insights that inform business strategies in capital markets. • MIS Development & Maintenance: Design, develop, and maintain management information systems that support fund operations, ensuring data accuracy and system reliability. • Reporting & Dashboards: Generate regular and ad-hoc reports, dashboards, and visualisations to provide actionable insights to stakeholders in capital markets. • Data Quality Assurance: Monitor and ensure data accuracy, completeness, and consistency across multiple systems and databases within the capital markets domain. • Collaboration & Support: Work closely with cross-functional teams, including trading, risk, and compliance, to understand data needs and provide analytical support for decisions making processes. • Process Improvement: Identify opportunities for process improvements and automation within MIS and data analytics functions to enhance efficiency in fund operations. Required Skills & Qualifications Requirements • Educational Background: Bachelor's degree in Finance, Economics, Mathematics, Computer Science, or a related field. • Technical Proficiency: o Advanced skills in Microsoft Excel. Familiarity with database management systems and data warehousing concepts. • Analytical Skills: Strong ability to analyse complex financial datasets and provide clear, actionable insights. • Communication Skills: Excellent written and verbal communication skills, with the ability to present data findings to non-technical stakeholders. • Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting. • Experience: 2–5 years of experience in data analysis, MIS, or a related role within the financial services sector. Preferred Qualifications • Experience with programming languages such as Python. • Knowledge of capital markets products, instruments and trading systems. • Familiarity with regulatory reporting requirements and compliance standards in Indian as well as US capital markets. Benefits Benefits • Competitive salary and performance-based incentives. • Opportunities for professional development and training and career growth.

Customer Success Engineer

Hyderabad

2 - 6 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. Key Responsibilities Handle platform-related queries, e.g.: Where do I upload my product catalog? Which API do I use to integrate a specific feature with Shopify? Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion Experience with APIs, JSON configuration, or similar technical implementations Comfortable working with technical documentation and configuration files Basic understanding of chatbot/conversational AI concepts (preferred) Proficiency in troubleshooting technical issues and finding solutions Basic knowledge of JavaScript and related technologies Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. Desired Experience 14 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners.

Accountant

Shaikpet, Telangana, India

0 - 2 years

None Not disclosed

On-site

Full Time

Job Summary: We are seeking a detail-oriented and enthusiastic Junior Accountant to join our team in Hyderabad. The ideal candidate will be responsible for handling invoicing, billing, bookkeeping, client and vendor interactions, and providing support for day-to-day administrative tasks. This role offers an excellent opportunity for a motivated individual to gain valuable experience in a fast-paced environment Roles and Responsibilities Generate and send accurate invoices to clients in a timely manner. Track and manage accounts receivable, ensuring prompt payment collection. Resolve billing discrepancies and address client inquiries related to invoices. Maintain accurate and up-to-date financial records. Record daily financial transactions, including sales, purchases, and expenses. Assist in the preparation of monthly and annual financial reports. Communicate with clients and vendors regarding billing, payments, and other financial matters. Maintain positive and professional relationships with clients and vendors. Handle vendor invoice processing and payment. Maintain vendor records, including contact information and payment terms. Track vendor invoices and ensure timely payments. Assist in vendor selection and negotiation as needed. Assist with general administrative tasks, such as filing, data entry, and document management. Support the team with ad-hoc financial and administrative projects. Assist with day to day admin tasks. Ensure compliance with all applicable accounting regulations and company policies. Assist in the preparation of documents for audits and tax filings. Requirements Qualifications: Bachelor's degree in Accounting, Finance, or a related field. 0-2 years of experience in accounting or finance Strong understanding of basic accounting principles. Proficiency in MS Office Suite, particularly Excel. Experience with accounting software (e.g., Tally, ZohoBooks). Excellent attention to detail and accuracy. Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Ability to handle confidential information with discretion. Preferred Skills: Knowledge of GST and other relevant Indian tax regulations. Experience with client management systems. Location - Hyderabad (In-office role - 5 days working week) Role: Accountant / Accounts Executive Industry Type: IT Services & Consulting Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate Key Skills Accounting, MS Office, Tally, TDS,tds filing. TDS return, Itr filing, Invoicing, Book Keeping, Gst Filing, Gst return, Zoho Books

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