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5 Job openings at Onetrust
Senior Software Engineer Front End

Bengaluru

3 - 6 years

INR 7.0 - 11.0 Lacs P.A.

Work from Office

Full Time

Strength in Trust OneTrusts mission is to enable organizations to use data and AI responsibly Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses, The Challenge Were looking for a Senior Software Engineer with a passion for solving problems to join our agile Product Engineering team at OneTrust Senior Principal Software Engineers are responsible for developing, contributing to decisions related to design and architecture of new frontend features while supporting existing development efforts for our industry-leading platform, Your Mission This individual will be responsible for working closely with the UX design team, product and UI architecture to a new front-end for OpenTrusts Integration Module Our ideal candidate will have a deep background working with JavaScript and Angular as well as a fundamental understanding of how to make reusable, scalable, responsive, and generic components that can be used across multiple UI solutions and teams, Development Support development ofweb and mobile interfaces for product module or new prototypes using HTML, CSS, JavaScript/Typescript, Angular 12+, React, Ember and/or the designing, development, and unit testing of applications deployed to MS Azure while assisting with cloud application architecture using Drupal, Python, Core Java, REST, and the Spring ecosystem Achieve at least 80% code coverage or per the revised standards set by the team Collaboration Work closely with UX, Product Managers and/or Product Owners, as well as other developers to contribute to planning and grooming sessionsand drive teams discussions on system architecture and component design Support the team to ensure all committed stories for the sprint are completed per the sprint goal Support Work toward reducing total number of defects in the module/product to industry standards by catching and fixing issues early in development Ensure critical and high priority CIIs are delivered per SLA Code Review Conductpeer reviews to improve code quality Help junior developers follow development testing, exploratory testing, AI testing and/or test automation Lead Help build high-performing teams, grow and mentor the technical skills within the team and create development opportunities for them You Are A self-learner who is open to new technologies, processes, or techniques to improve your ability to deliver high-quality software Someone who asks questions to clarify gaps in understanding, Your Experience Includes Bachelor's or Masters degree in Computer Science, Engineering, or related technical or business field 4+ years of professional software engineering/development experience Experience contributing to a component library, Expert coding and design skills in Angular, Expert coding and design skills using CSS & SCSS, Strong understanding of design and creating an amazing user experience, Experience using design systems and implementing tokenization and theming, Product development experience building large scale web applications, Care deeply about writing high-performance, reusable code for components that will be used across our product, Passionate about creating an inclusive and accessible user experience following WCAG compliance standards, Experience with internationalization and localization, Can work and communicate effectively with multiple teams and interested parties, Familiar with responsive and multi-screen size design and implementation, Understanding of versioning, breaking changes, and LTS, Proficiency with reusable web components, custom elements, and shadow DOM, Has experience with driving and innovating practices and implementation of a component library, Extra Awesome BS degree in CS or equivalent work experience, Experience working with Micro-frontends, Experience using Figma, Where we Work OneTrust embraces a flexible working model The underlying why for our workplace strategy is that we are intentional about the culture that we want to create together That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger, Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview, Benefits As an employee at OneTrust, you will be part of the OneTeam That means youll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more Specific benefits differ by country For more information, talk to your recruiter or visit onetrust,com/careers, Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed You also have the right to have a copy of the information OneTrust holds about you Further details about these rights are available on the website in our Privacy Overview You can change your mind at any time and have your personal data removed from our database In order to do this you must contact us and let us know you wish to be removed The request should be made on the Data Subject Request Form, Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages Be aware that we never ask candidates for personal information, IDs or bank information during the interview process We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust,com" email address You may also receive legitimate emails from "@us greenhouse-mail io" Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail Job offers will come from a recruiter and may have a "@docusignDot net" email address For more information or if you have been targeted please reach out to askrecruiting@onetrust,com, Our Commitment to You When you join OneTrust you are stepping onto a launching pad the countdown has begun The destinationA career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work As a pioneer, your voice and expertise will help chart the direction of an entirely new industry Trust Our commitment to putting people first starts with you Your growth is part of the mission Our goal is to give you the power to embark on the next phase of your uniquely, unique career OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws, Show more Show less

Customer Success Engineer

Bengaluru

1 - 5 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Customer Success Engineer Customer Success Engineer Bengaluru, India | Customer Experience Strength in Trust OneTrust s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality Ask the Expert sessions. These 1 2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs. You will bring product expertise, strong communication skills, and a calm, customer-first mindset to every interaction. While this role is primarily reactive and tactical in nature, it plays a critical role in ensuring positive customer outcomes. In addition to delivering sessions, CSEs contribute reusable content such as knowledgebase articles, blog posts, and video tutorials to support scalable enablement. This position is an ideal stepping stone for those looking to grow into more strategic, consultative roles within the Customer Success Architecture team. Your Mission Deliver 1:1 Ask the Expert sessions with customers focused on resolving issues, clarifying product behavior, and answering how-to questions across one or more OneTrust solution domains. Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently. Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers. Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication. Partner with CSAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes. Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements. Preferred Background Prior experience as a OneTrust Implementation Consultant or Support Engineer , or in a customer-facing role involving direct OneTrust platform usage. Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly. Qualifications Experience Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting. Familiarity with cloud-based software platforms and enterprise SaaS workflows. Skills Attributes Strong product troubleshooting and problem-solving skills. Excellent written and verbal communication, with the ability to simplify complex topics. Customer-first mindset with high emotional intelligence and empathy. Ability to multitask, prioritize, and manage time across multiple engagements. Comfortable collaborating cross-functionally with CSAs, Support, and Product teams. Growth Path This role offers the opportunity to deepen your product and customer engagement expertise on the path toward more strategic positions within the Customer Success Architecture team, such as Customer Success Architect (CSA). Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust , you will be part of the OneTeam . That means you ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the . Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destinationA career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Top Searches Resources Platform Company Latest News Contact Us Privacy Matters Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners. {{CURRENT_DATE}} OneTrust, LLC. All Rights Reserved. Our policies Your rights

Manager , Customer Success Engineering

Bengaluru

5 - 10 years

INR 7.0 - 10.0 Lacs P.A.

Work from Office

Full Time

Manager, Customer Success Engineering Manager, Customer Success Engineering Bengaluru, India | Customer Experience Strength in Trust OneTrust s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge As a Manager Customer Success, you will manage the customer s top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs. Your Mission Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants. Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessions Set a clear bar for excellence building a diverse, inclusive, and high performing team Responsible for overseeing a program of Enterprise and Strategic customer adoption plans, driven by Customer Success Consultants. Provide advice and feedback to Customer Success Consultants on strategies, ways of working and best practices Act as escalation point for Enterprise and Strategic organizations Contribute to delivery of key board reporting, creating and maintaining OKRs and KPIs You Are You are a hardworking and determined individual used to working in a fast-paced and dynamic environment. You re an independent worker who can problem-solve, process information quickly, and clearly translate it to the relevant teams. Your Experience Includes: Bachelor s degree required 5+ years of customer success or software consulting experience Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive). Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Strategic thinking, problem solving, and decision-making capabilities Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust , you will be part of the OneTeam . That means you ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the . Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destinationA career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Top Searches Resources Platform Company Latest News Contact Us Privacy Matters Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners. {{CURRENT_DATE}} OneTrust, LLC. All Rights Reserved. Our policies Your rights

Customer Success Engineer

Bengaluru

1 - 5 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Customer Success Engineer Customer Success Engineer Bengaluru, India | Customer Experience Strength in Trust OneTrust s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality Ask the Expert sessions. These 1 2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs. You will bring product expertise, strong communication skills, and a calm, customer-first mindset to every interaction. While this role is primarily reactive and tactical in nature, it plays a critical role in ensuring positive customer outcomes. In addition to delivering sessions, CSEs contribute reusable content such as knowledgebase articles, blog posts, and video tutorials to support scalable enablement. This position is an ideal stepping stone for those looking to grow into more strategic, consultative roles within the Customer Success Architecture team. Your Mission Deliver 1:1 Ask the Expert sessions with customers focused on resolving issues, clarifying product behavior, and answering how-to questions across one or more OneTrust solution domains. Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently. Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers. Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication. Partner with CSAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes. Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements. Preferred Background Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage. Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly. Experience 1-5 years of experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting. Familiarity with cloud-based software platforms and enterprise SaaS workflows. Skills Attributes Strong product troubleshooting and problem-solving skills. Excellent written and verbal communication, with the ability to simplify complex topics. Customer-first mindset with high emotional intelligence and empathy. Ability to multitask, prioritize, and manage time across multiple engagements. Comfortable collaborating cross-functionally with CSAs, Support, and Product teams. Growth Path This role offers the opportunity to deepen your product and customer engagement expertise on the path toward more strategic positions within the Customer Success Architecture team , such as Customer Success Architect (CSA). Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust , you will be part of the OneTeam . That means you ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the . Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destinationA career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Top Searches Resources Platform Company Latest News Contact Us Privacy Matters Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners. {{CURRENT_DATE}} OneTrust, LLC. All Rights Reserved. Our policies Your rights

Customer Experience

Bengaluru

1 - 5 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. As a Customer Success Engineer (CSE) at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality Ask the Expert sessions. These 1 2 hour sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs. You will bring product expertise, strong communication skills, and a calm, customer-first mindset to every interaction. While this role is primarily reactive and tactical in nature, it plays a critical role in ensuring positive customer outcomes. In addition to delivering sessions, CSEs contribute reusable content such as knowledgebase articles, blog posts, and video tutorials to support scalable enablement. This position is an ideal stepping stone for those looking to grow into more strategic, consultative roles within the Customer Success Architecture team. Deliver 1:1 Ask the Expert sessions with customers focused on resolving issues, clarifying product behavior, and answering how-to questions across one or more OneTrust solution domains. Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently. Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers. Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication. Partner with CSAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes. Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements. Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly. Qualifications Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting. Familiarity with cloud-based software platforms and enterprise SaaS workflows. Skills & Attributes Strong product troubleshooting and problem-solving skills. Excellent written and verbal communication, with the ability to simplify complex topics. Customer-first mindset with high emotional intelligence and empathy. Ability to multitask, prioritize, and manage time across multiple engagements. Comfortable collaborating cross-functionally with CSAs, Support, and Product teams. This role offers the opportunity to deepen your product and customer engagement expertise on the path toward more strategic positions within the Customer Success Architecture team, such as Customer Success Architect (CSA). We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. As an employee at OneTrust , you will be part of the OneTeam . That means you ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Check out the following to learn more about OneTrust and its people: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. 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