Customer Success Engineer

Key responsibilities:

• Technical Support:

  Provide first-line technical support, troubleshoot complex issues, and debug problems related to the company's products and services.

• Customer Onboarding and Guidance:

  Lead the onboarding process for new customers, help them implement products, and provide training to ensure they can use the product effectively.

• Issue Resolution:

  Take ownership of customer issues from initial report to final resolution, including root cause analysis and bug reporting.

• Customer Relationship Management:

  Build and maintain strong, trusted advisor relationships with clients by understanding their goals and challenges.

• Internal Collaboration:

  Act as a liaison between customers and internal teams like engineering, product, and QA to drive issue resolution and process improvements.

• Knowledge Sharing:

  Create and contribute to a knowledge base with documentation, troubleshooting guides, and other educational content.

• Proactive Problem Solving:

  Identify trends in customer issues to flag systemic deficiencies or bugs and proactively find workarounds and solutions.