The Support Centre Engineer will provide technical support via calls and email for NOV M/D Totco Drilling Instrumentation systems, sensors, and visualization solutions. The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential. Responsibilities: Respond promptly and professionally to incoming support calls. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure. Perform other work-related tasks as required and as assigned. Comply with all NOV company and HSE procedures and policies. Log, track, and escalate issues using helpdesk software and ticketing systems. Use helpdesk, tracking system and website information to ensure all customer data is up to date. Have an awareness of information security when working on and with customer information. Monitor and maintain computer systems and complex networks. Troubleshoot hardware and software issues across various platforms. Requirements: 3–5 years in a customer support role. Experience with NOV M/D Totco Drilling Instrumentation Systems and visualization technologies strongly preferred . A record of successful resolution of customer support issues as an individual contributor. A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. Experience using Zendesk or equivalent helpdesk systems. Strong written and verbal communication skills. Detail orientated with the ability to provide analytical reports and concise feedback. Bachelor’s degree in engineering in Electronics, Instrumentation, Computer Engineering or related field. Solid understanding of drilling instrumentation systems and oilfield sensor technologies. Experience with NOV MDTotco systems (preferred). Familiarity with data acquisition systems, rig sensors, and surface logging tools. Basic knowledge of networking, Windows-based systems, and remote desktop tools. Ability to read and interpret technical manuals, schematics, and wiring diagrams. Hands-on experience with troubleshooting hardware/software issues in field or support environments. Understanding of WITS/WITSML protocols is a plus.

We are seeking a highly skilled Senior Front End Developer to join our product development team. You will play a pivotal role in architecting, developing, and optimizing user interfaces for our SaaS platform as well as desktop and mobile applications. You will collaborate with designers, backend developers, quality analysts and product managers to deliver seamless and engaging user experiences across multiple innovative platforms to meet the evolving needs of our clients. Responsibilities: Lead the design, development, and optimization of robust, scalable, and responsive front-end applications for SaaS, desktop, and mobile solutions. Translate UI/UX design wireframes into high-quality code and reusable components. Collaborate closely with product managers, designers, and backend engineers to deliver feature-rich applications. Ensure cross-browser and cross-device compatibility, performance, and accessibility. Implement and advocate for best practices in front end architecture, coding standards, and testing. Mentor junior team members and participate in code reviews to maintain quality. Stay up to date on emerging technologies and frameworks relevant to front end development. Troubleshoot, debug, and optimize code for performance and scalability. Contribute to the continuous improvement of the development process and workflows. Adhere to all NOV HSE policies, utilize appropriate PPE, and actively participate in monthly safety meetings. Requirements: 7+ years of professional front end development experience, including SaaS platforms and/or cross-platform desktop/mobile applications. Expert proficiency in JavaScript (ES6+), HTML5, and CSS3. Extensive experience with modern front-end frameworks/libraries such as React, Angular, or Vue.js. Strong experience with state management (Redux, NgRx, MobX, Context API, etc.). Hands-on experience with responsive and adaptive design for desktop and mobile devices. Familiarity with desktop app frameworks (e.g., Electron, Tauri) and mobile web/app technologies (e.g., React Native, Flutter, PWA). Proficient with visualization tools (e.g., HighCharts, Grafana) Proficient with version control (Git), CI/CD pipelines, and agile methodologies. Solid understanding of RESTful APIs, GraphQL, and integration, best practices. Familiarity with C++, C#, Java, .NET, Entity Framework Knowledge of testing frameworks and tools (Jest, Cypress, Testing Library, etc.). Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. Experience with performance optimization and monitoring tools. Strong analytical, problem-solving, and communication skills. Nice to Have: Experience with cloud-based SaaS platforms (AWS, Azure, GCP). Knowledge of design systems and component libraries (Storybook, Material UI, Ant Design, etc.). Understanding of security best practices for web and mobile applications. Contribution to open-source projects or a strong technical portfolio. Familiarity with backend technologies (Node.js, Python, etc.) and DevOps practices. Experience with Upstream Oil & Gas operations. Organizational Role: NOV Digital Completions Solutions is an award-winning international engineering organization that provides leading edge real-time monitoring and modeling software and hardware products spanning across drilling, fracturing, wireline, pumping services, and coiled tubing industries. At DCS, we have a strong legacy of enhancing our customers’ operational performance with innovative software products. We are building on that legacy to modernize and advance our solutions to provide new capabilities, seamless interoperability, and unprecedented access to data at the cab on the job site, in the office, and via mobile technologies to give our completions customers a distinct competitive edge. Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.