Job SummaryWe are seeking a detail-oriented and analytical Insurance Quality Auditor to join our team. The role involves evaluating insurance processes, claims, policies, and documentation to ensure compliance with company standards, regulatory guidelines, and best practices. The Insurance Quality Auditor will identify process gaps, recommend improvements, and ensure accuracy and consistency in operations to maintain high service quality.ResponsibilitiesAudit and Review Processes:Conduct audits of claims, underwriting, and policy documentation to ensure compliance with internal standards and regulatory requirements.Perform random and targeted quality checks on transactions and procedures.Compliance Monitoring:Verify adherence to insurance laws, policies, and industry standards.Ensure compliance with data privacy and security regulations.Performance Analysis:Analyze audit results to identify trends, errors, and root causes.Provide detailed reports highlighting audit findings and areas requiring improvement.Process Improvement:Develop and recommend corrective action plans to improve efficiency and accuracy.Work closely with teams to implement quality control improvements and best practices.Reporting and Documentation:Maintain accurate audit records and prepare regular reports for management.Provide recommendations based on findings to optimize workflow processes.Training and Guidance:Assist in training staff on quality standards, compliance procedures, and error prevention techniques.Support the development of training materials related to quality assurance.RequirementsExperience:Proven experience in quality auditing, claims processing, or compliance in the insurance industry (1-2 years preferred).Skills:Strong analytical and problem-solving abilities.Excellent attention to detail and accuracy.Proficiency in Microsoft Office Suite and auditing software/tools.Effective communication and report-writing skills.Payment is calculated on a per-seat basis.Includes:150 audit hours per month or 100 calls per day.Production hours: Time spent reviewing recordings.Downtime hours: Time when the auditor is available but has 0% pendency.Training hours: Includes the full training period, from the start of training to mock call sessions.Note: Payment will be deducted if the above requirements are not met.LogisticsCompensation: 3 - 4.5 LPAEmployment Type: Contractual Location: NoidaJoining: ImmediateWhy should you consider us seriously?We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note:SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Summary:The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team.Key Responsibilities:Team Management.RCA AnalysisMonitoring and Reporting.Training and DevelopmentMotivation and RecognitionAttendance and Shrinkage ManagementRoster CreationRequirements:Proven experience as a Team Leader or similar role in a sales or customer service environment.Strong analytical skills to perform RCA and monitor performance metrics.Excellent communication and leadership skills.Ability to motivate and engage a team.Proficient in using performance tracking tools like Metabases Pro and T-live Dashboard.Strong organizational skills to manage rosters and training schedules.Logistics:Compensation: 3-5 LPALocation: NoidaJoining: ASAP! Why should you consider us seriously?We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note:SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ResponsibilitiesOversee end-to-end insurance calling operationsLead and manage large teams (300+ employees), ensuring productivity, quality, and service level adherence.Develop and implement operational strategies to optimize performance, enhance customer experience, and meet business objectives.Collaborate with senior leadership and clients to understand requirements and drive process improvements.Drive workforce management, resource planning, and capacity optimization.Ensure compliance with industry regulations, client policies, and company SOPs.Implement and oversee training programs to upskill teams and enhance operational effectiveness.Work closely with HR, IT, and Training teams to support recruitment, retention, and process automation initiatives.Manage budgeting, and cost control measures to maintain financial efficiency.RequirementsStrong leadership and people management skills.Expertise in insurance calling (sales & service) within a BPO/contact center setup.Ability to analyze data, identify trends, and drive strategic initiatives.Hands-on experience with CRM, workforce management, and call center analytics tools.Process improvement and change management experience.Strong stakeholder and client management skills.Excellent problem-solving, and decision-making abilities.QualificationBachelors/master’s degree in business administration, Operations Management, or a related field.8+ years of experience in BPO/call center operations, with a focus on insurance calling.Prior experience in managing large teams (300+ FTEs) and handling P&L responsibilities.LogisticsLocation - NoidaCompensation: Competitive!Joining - ASAP!