Squadstack

At SquadStack, were building GenAI AI Agents that are intuitive, intelligent, and capable of truly human-like conversations. As a Voice AI Product Analyst, youll help bring AI agents to life by transforming real-world business needs into smart, scalable voice experiences. This is a hands-on role for someone with an entrepreneurial mindset who wants to learn fast, build boldly, and shape how people interact with AI. Where you'll make an Impact Convert business goals into agentic workflows by designing and iterating on conversation flows and logic Write and test prompts that bring out the best from LLMs in a voice-first context. Evaluate, debug, and improve voicebot performance using structured test cases and success metrics. Work closely with engineering, data, sales, and marketing to align voice AI Agent behavior with real customer use cases. Build tools, prompt templates, and reusable components to scale development efficiently. Document strategies and continuously improve based on data insights and user feedback. Skills that make you a great fit Solid understanding of LLMs and prompt engineering — including few-shot, zero-shot, role prompting, and persona shaping. Comfort with Python and SQL to prototype, automate tests, and analyze conversational data. Strong written and verbal communication in English and Hindi (you’ll write for real people, not robots). A strong sense of ownership and entrepreneurial mindset — you move fast, ask the right questions, and find your own path when needed. A self-starter mindset — you're a “ manager of one ” who can take ownership and drive outcomes. Ability to analyze business requirements and translate them into smart, human-like conversational agents. Qualification Recent graduate in Computer Science, Data Science, Linguistics, AI, Product Design, or a related field. Exposure to large language models (LLMs) like ChatGPT, Claude, Gemini, or similar - academic, personal, or internship projects are welcome. Basic proficiency in Python - able to call APIs, write scripts, or analyze data. Working knowledge of SQL - able to run queries to explore or report on data. Passion for AI, voice tech, or conversational UX - you’ve played with bots, experimented with prompts, or imagined how a smart assistant should talk. 0-1 years of experience working in similar roles & projects Logistics Compensation: Competetive! Joining: ASAP! Location: Noida

We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role & responsibilities Utilizing your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution. Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance. Collaborating with other team members to escalate complex issues and ensure timely resolution. Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills. Documenting agent interactions and resolutions. Adhering to company policies and procedures to ensure agent's satisfaction Maintaining a positive and professional attitude in all agent's interactions. Able to create dashboards and share weekly/monthly progress reports. Maintain SLAs/KPIs Preferred candidate profile Versant 5 certification under Pearson Test. Minimum of one years experience working with Zoho. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Prior experience in Chat/email support or a related field is preferred. Should be proficient in Google Sheets/Excel Logistics Compensation: 3.3 - 4.2 LPA Joining : ASAP! Location : Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

We're About this role Do you dream in words, think in stories, and secretly judge brands for writing boring, AI-ish blogs? Were looking for a Content Marketing Executive who can cut through the noise and make SquadStacks voice loud, clear, and unmistakably human. Key Responsibilities ( Your Superpowers in Action ) Own the Website Keep our digital storefront sharp, engaging, and anything but generic. Tell Stories that Stick Craft compelling case studies that make our customers the real heroes. Go Deep, Not Wide Write blogs, whitepapers, and technical content that actually adds value (we’re allergic to fluffy SEO fodder). Collaborate Like a Pro Work with design, engineering, and success teams to distill complex ideas into collaterals that click. Shape Thought Leadership Position SquadStack as a leading AI brand in a sea of “me too” chatter. Experiment Boldly Find quirky ways to make serious B2B content irresistible. Requirements 2-3 years of experience in B2B content marketing (preferably AI, sales-tech, CX platforms, SaaS, or high-growth startups). Exceptional writing and editing skills with the ability to adapt voice, tone, and format. Hands-on experience with website CMS, social media tools, and email platforms (e.g., HubSpot, WordPress, LinkedIn, etc.). Strong understanding of content funnels and tailoring content for awareness, consideration, and decision stages. Able to collaborate cross-functionally with design, sales, product, and leadership. Highly organized, self-motivated, and eager to learn and take ownership. Logistics Compensation: Competitive! Location: Noida Joining: ASAP!

Responsibilities Financial Negotiation & Budgeting: Lead financial negotiations with vendors to secure favorable terms and maintain cost-effective operations. Manage the center's budget, Contract and Agreement Management: Finalize agreements, including Master Service Agreements (MSA), Statements of Work (SOW), and Service Level Agreements (SLA) with vendors. Ensure all contracts align with the companys goals and operational capabilities. Supply Chain & Operations Management: Manage operational resources, including supplies, equipment, and infrastructure, ensuring that all are available and operational for seamless business functioning. Act as a checker if the agents and support staff like TLs, trainers etc. are being logged in timely (He/she will act as a checker Maker will still be the pod Vendor Relationship Management: Build and maintain strong, positive relationships with vendors, ensuring effective communication, issue resolution, and long-term partnerships. Retention & Churn Management: Implement strategies to reduce churn along with the HR as a checker and enhance overall satisfaction of employees by identifying and addressing potential issues promptly. Technical Issue Resolution: Work closely with the technical teams of vendors to address and resolve any operational or technical challenges affecting service delivery. Dealing with and addressing Employee issues related to Facilities and office admin. Audit & Compliance: Conduct Weekly audits to assess centers compliance with internal policies, industry regulations, and client requirements. Ensure all operations adhere to information security protocols and compliance standards Eg: Frisking by the guard, Attendance management via Biometric, Server room locked etc. Conducting daily audit around hygiene for the production floor, pantry and washrooms and ensuring the POC fixes it immediately. Assist in monthly expense reports, maintaining physical bills and sending them to accounts every month. BPO Transition Management: Oversee the transition process when switching or onboarding new BPO providers, ensuring minimal disruption to operations and meeting established timelines. Infrastructure & Inventory Management: Ensure that all infrastructure and inventory requirements are met before initiating new hire training programs (NHT), including IT infrastructure, equipment, and other resources like Systems, noise cancellation headphone, notepads, projector, stationary etc. Manage and maintain office asset lists. Requirements Education: Bachelors degree in business administration, Management, or a related field Experience: Minimum of 3 years in BPO operations or related management roles, Skills: Strong experience in BPO operations management, including staff management, and vendor management. Proven ability to negotiate contracts, manage budgets good communication skills, both written and verbal, in English and Hindi. Should be able to give strong pushbacks to the vendor Strong problem-solving and decision-making skills with a focus on operational efficiency. Familiarity with BPO-related software and tools (ERP, Workforce Management). Key Attributes: Strong leadership and team management abilities Excellent organizational skills and the ability to manage multiple priorities simultaneously. Detail-oriented with the ability to implement and adhere to strict operational procedures and policies. Ability to work in a fast-paced, dynamic environment and adapt to changing business needs. Logistics Location - Noida Compensation : Competitive! Joining - ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About this Role We are seeking a HR Executive to take ownership of end-to-end payroll management for our BPO callers . This role is critical to ensuring payroll accuracy, compliance, and timeliness in a high-volume environment. In addition, the person will also contribute to broader HRBP responsibilities such as employee engagement, R&R initiatives, onboarding support, and policy execution. Responsibilities Payroll & HR Operations (Primary Focus) Own end-to-end payroll for BPO callers and daily sales experts, including data validation, attendance, incentives, and payout processing. Ensure accuracy, compliance, and timeliness in payroll execution. Maintain employee data, records, and HRIS updates related to payroll. Coordinate with finance and business teams to reconcile payroll inputs and resolve discrepancies. HRBP & Engagement (Secondary Focus) Support onboarding and role-readiness for new joiners in BPO operations. Design and run employee engagement activities (team events, R&R, motivation initiatives). Act as a point of contact for BPO employees for HR-related queries, grievances, and escalations. Partner with managers to analyze attrition trends and implement retention interventions. Drive awareness and adherence to company policies and compliance requirements. What Were Looking For Bachelors degree in HR, Business Administration, or related field (Masters preferred). 35 years of HR experience , with at least 2+ years in payroll management for BPO/contact center employees . Strong knowledge of end-to-end payroll processes, labor law compliance, and HRIS tools . Experience in HRBP responsibilities (engagement, R&R, onboarding) in fast-paced, high-volume environments. Excellent communication, problem-solving, and stakeholder management skills. Analytical mindset with ability to leverage data for decision-making. Logistics Compensation: 5 - 7 LPA Location: Noida (6 days working - Onsite) Joining: Immediate Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Summary We are seeking a dynamic Talent Acquisition Specialist for Insurance Agent Hiring to join our growing team in Noida. As an Insurance Agent Recruiter, you will be responsible for sourcing, interviewing, and recruiting qualified insurance agents for our partner organizations. This role is ideal for individuals who are motivated by a results-oriented environment, enjoy building relationships, and have a keen interest in the insurance industry. Key Responsibilities Recruitment & Sourcing: Identify, source, and recruit qualified insurance agents through multiple channels, including job portals, social media, referrals, and networking events. Candidate Screening & Interviews: Conduct interviews to assess candidates' skills, qualifications, and cultural fit for the insurance industry. End-to-End Recruitment Process: Manage the full recruitment lifecycle from sourcing to onboarding, ensuring a seamless and professional experience for candidates. Building Talent Pipeline: Develop and maintain a strong talent pipeline of qualified insurance agents for future hiring needs. Vendor Management: Collaborate with recruitment agencies and external vendors to augment sourcing efforts and ensure alignment with organizational hiring standards. Lead Generation: Implement strategies to generate leads for potential candidates by utilizing various tools and platforms to attract top talent. This includes conducting targeted keyword searches and leveraging recruitment software to identify and engage qualified individuals. Referral Programs: Develop and manage employee referral programs to encourage internal recommendations and enhance the quality of hires. Collaboration: Work closely with the HR and sales teams to understand recruitment needs and drive effective hiring strategies. Training and Development: Provide initial training and onboarding support to newly hired agents, ensuring they are set up for success. Performance Tracking: Monitor and report on recruitment metrics, including time-to-hire, cost-per-hire, and candidate quality. Compliance: Ensure recruitment practices align with legal and industry regulations. Requirements Bachelor's degree in human resources, Business Administration, or related field. Minimum 1-3 years of experience in recruitment in the insurance industry. Strong understanding of the insurance sector and its workforce needs. Excellent communication and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Proficient in using recruitment platforms, social media, and Microsoft Office Suite. Experience in vendor management and lead generation strategies. Strong organizational skills and attention to detail. Ability to work both independently and as part of a team. Logistics Compensation: 3 - 5 LPA Location: Noida Joining: ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are seeking an experienced and dynamic Customer Success Associate to lead and manage the operations of our customer service contact centre, with a focus on delivering exceptional service to our insurance customers. The ideal candidate will be responsible for overseeing daily operations, managing a team of customer service agents, and ensuring that performance targets are met while maintaining high levels of customer satisfaction.This role requires a strong background in both customer service and insurance, with proven leadership skills, the ability to implement operational strategies, and a focus on continuous improvement. Responsibilities Team Leadership and Development: Manage and mentor a team of contact centre agents, providing guidance, training, and support to ensure high levels of performance. Conduct regular performance reviews, identify areas for development, and create personalized coaching plans. Foster a positive work environment to maintain high morale and motivation within the team. Recruit, onboard, and train new staff to ensure team effectiveness. Operational Management: Oversee the day-to-day operations of the contact centre, ensuring service level agreements (SLAs) are consistently met. Monitor and manage call volumes, response times, and other key performance indicators (KPIs) such as customer satisfaction, first call resolution, and complaint handling. Develop and implement processes to enhance operational efficiency and streamline workflows. Manage shift scheduling, ensuring the team is adequately staffed during peak hours. Customer Experience: Ensure the contact centre team provides exceptional service by addressing customer inquiries, claims, and policy-related concerns accurately and professionally. Resolve escalated customer issues and complaints, ensuring quick and effective resolutions. Ensure all customer interactions comply with industry regulations and company policies, maintaining confidentiality and privacy. Performance Reporting and Analysis: Track and analyze performance metrics, including call volume, response time, customer satisfaction, and resolution rates. Prepare and present regular performance reports to senior management, providing insights and recommendations for improvement. Identify trends, challenges, and opportunities for improvement in customer service and operational processes. Compliance and Risk Management: Ensure all agents are up to date with insurance industry regulations and internal policies. Monitor compliance with all relevant legal and regulatory requirements, particularly those governing the insurance industry. Address any issues related to data protection, customer confidentiality, and regulatory standards. Process Improvement: Identify and implement best practices to improve the overall efficiency and effectiveness of the contact Centre. Work closely with other departments (e.g., Claims, Sales, IT) to streamline cross-functional processes and ensure a seamless customer experience. Participate in continuous improvement initiatives, utilizing customer feedback and performance data to optimize service delivery. Technology and Tools Management: Oversee the use of contact centre software, CRM systems, and other relevant tools to ensure smooth operations. Work with IT and technical teams to troubleshoot and resolve system issues promptly. Requirements Experience: Minimum of 2-4 years of experience in a contact centre leadership role, ideally within the insurance or financial services industry. Strong knowledge of insurance products, policies, and industry regulations is essential. Proven track record of managing and developing high-performance teams. Leadership: Strong leadership and people management skills, with the ability to motivate, coach, and develop a diverse team. Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, customers, and senior management. Analytical Skills: Strong problem-solving abilities and the capacity to analyze data and metrics to drive performance improvements. Experience in monitoring and managing key performance indicators (KPIs). Customer Service Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs. Ability to resolve complex issues and ensure a positive experience for customers. Technical Proficiency: Experience with contact centre software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge of data analytics tools is a plus. Regulatory Knowledge: Understanding of the regulatory framework governing the insurance industry, including data protection laws, insurance-specific compliance standards, and customer rights Education Certifications: Bachelor's degree in business administration, Insurance, or a related field preferred. Contact Centre Management or Insurance-related certifications are a plus (e.g., CII certifications, Call Centre Management certifications). Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status