Customer Care Executive & Support Team Member in Meerut

Job Title: Customer Support Representative

Department: Customer Service
Reports To: Customer Support Manager
Location: Meerut, Uttar Pradesh
Employment Type: Full-Time / Part-Time / Shift-Based

Job Summary:

As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat, phone, email, and social media.
• Assist customers with taxi bookings, travel reservations, cancellations, and modifications.
• Provide accurate information about services, pricing, routes, driver arrival times, and travel policies.
• Resolve customer issues, complaints, or disputes in a courteous and efficient manner.
• Coordinate with drivers, dispatchers, and operations team to handle real-time travel or taxi issues.
• Escalate unresolved problems to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Follow communication scripts and service protocols when necessary.
• Collect customer feedback and share insights with the team to help improve services.
• Stay updated on company policies, new routes, pricing changes, and travel offerings.

Requirements:

• Proven experience in a customer service or support role, preferably in travel, transportation, or e-commerce.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient with support software tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
• Ability to multitask, work under pressure, and handle high-volume inquiries during peak hours.
• Strong problem-solving and conflict-resolution skills.
• Flexible with working hours, including weekends, holidays, and rotating shifts.

Preferred Qualifications:

• Experience in the travel, ride-hailing, or logistics industry.
• Familiarity with GPS tracking systems or driver dispatch tools.
• Knowledge of local geography or travel regulations.

What We Offer:

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Opportunities for career advancement and training.
• Dynamic and inclusive work environment.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7409146146Application Deadline: 15/08/2025Expected Start Date: 10/08/2025