Job Title: Vendor Management & Taxi Dispatcher Location: Meerut, Uttar Pradesh, India Department: Operations Employment Type: Full-time Job Summary: We are seeking a dynamic and detail-oriented professional to manage vendor relationships and oversee taxi dispatch operations for our online taxi company in India. The ideal candidate will ensure seamless coordination between drivers, vendors, and customers while optimising fleet utilisation and maintaining service quality. Key Responsibilities: Vendor Management: 1. Vendor Onboarding & Compliance: - Identify, onboard, and manage vendors (fleet owners/drivers) in compliance with company policies. - Ensure vendors meet legal, safety, and operational standards (e.g., vehicle fitness, driver background checks). 2. Performance Monitoring: - Track vendor performance metrics (e.g., ride completion rate, customer ratings, cancellations). - Conduct regular reviews and provide feedback to improve service quality. 3. Relationship Management: - Resolve vendor grievances and disputes promptly. - Negotiate contracts, incentives, and payment terms to maintain a sustainable vendor ecosystem. 4. Training & Support: - Conduct training sessions for vendors/drivers on app usage, customer service, and safety protocols. Taxi Dispatch & Operations: 1. Real-time Fleet Coordination: - Monitor and dispatch taxis efficiently using the company’s dispatch software. - Optimize driver allocation to minimize wait times and cancellations. 2. Demand-Supply Balance: - Analyze peak hours, traffic, and demand patterns to ensure adequate fleet availability. - Coordinate with vendors to deploy additional vehicles during high-demand periods. 3. Issue Resolution: - Address real-time operational issues (e.g., driver no-shows, customer complaints). - Escalate technical glitches to the relevant teams. 4. Data Reporting: - Generate daily/weekly reports on dispatch efficiency, vendor performance, and ride metrics. Skills & Qualifications: - Bachelor’s degree in any stream , Operations, or a related field experience. - 1+ years of experience in vendor management, fleet operations, or dispatch coordination (preferably in ride-hailing/logistics). - Proficiency in dispatch software, GPS tools, and MS Excel/Google Sheets. - Strong negotiation, communication, and problem-solving skills. - Ability to multitask in a fast-paced environment. - Knowledge of regional transport regulations (e.g., state permits, driver licensing) is a plus. Preferred Attributes: - Familiarity with Indian taxi market dynamics. - Tech-savvy with experience in CRM or ride-hailing platforms. - Fluency in English and regional languages (Hindi/Tamil/Telugu/etc.). - Knowledge of Indian tourist destinations, cities and geography Why Join TravelODesk ? - Opportunity to shape the future of mobility in India. - Competitive salary + performance incentives. - Collaborative work culture with growth opportunities. How to Apply: 1- Kindly email your resume at skumar@travelodesk.in 2- You can drop your resume at +917409146146 or call directly at given number Thanks Sushil Kumar Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Work Location: In person Application Deadline: 15/08/2025 Expected Start Date: 01/08/2025

Job Title: Customer Support Representative Department: Customer Service Reports To: Customer Support Manager Location: Meerut, Uttar Pradesh Employment Type: Full-Time / Part-Time / Shift-Based Job Summary: As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat, phone, email, and social media. Assist customers with taxi bookings, travel reservations, cancellations, and modifications. Provide accurate information about services, pricing, routes, driver arrival times, and travel policies. Resolve customer issues, complaints, or disputes in a courteous and efficient manner. Coordinate with drivers, dispatchers, and operations team to handle real-time travel or taxi issues. Escalate unresolved problems to the appropriate department or supervisor. Maintain detailed records of customer interactions and transactions in the CRM system. Follow communication scripts and service protocols when necessary. Collect customer feedback and share insights with the team to help improve services. Stay updated on company policies, new routes, pricing changes, and travel offerings. Requirements: Proven experience in a customer service or support role, preferably in travel, transportation, or e-commerce. Excellent verbal and written communication skills in English (additional languages are a plus). Proficient with support software tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems. Ability to multitask, work under pressure, and handle high-volume inquiries during peak hours. Strong problem-solving and conflict-resolution skills. Flexible with working hours, including weekends, holidays, and rotating shifts. Preferred Qualifications: Experience in the travel, ride-hailing, or logistics industry. Familiarity with GPS tracking systems or driver dispatch tools. Knowledge of local geography or travel regulations. What We Offer: Competitive salary and performance bonuses. Flexible working hours and remote work options. Opportunities for career advancement and training. Dynamic and inclusive work environment. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Language: English (Required) Work Location: In person Speak with the employer +91 7409146146 Application Deadline: 15/08/2025 Expected Start Date: 10/08/2025