Taxi Dispatch & Vendor Management

Job Title: Vendor Management & Taxi Dispatcher

Location: Meerut, Uttar Pradesh, India

Department: Operations

Employment Type: Full-time

Job Summary:

We are seeking a dynamic and detail-oriented professional to manage vendor relationships and oversee taxi dispatch operations for our online taxi company in India. The ideal candidate will ensure seamless coordination between drivers, vendors, and customers while optimising fleet utilisation and maintaining service quality.

Key Responsibilities:

Vendor Management:

1. Vendor Onboarding & Compliance:

- Identify, onboard, and manage vendors (fleet owners/drivers) in compliance with company policies.

- Ensure vendors meet legal, safety, and operational standards (e.g., vehicle fitness, driver background checks).

2. Performance Monitoring:

- Track vendor performance metrics (e.g., ride completion rate, customer ratings, cancellations).

- Conduct regular reviews and provide feedback to improve service quality.

3. Relationship Management:

- Resolve vendor grievances and disputes promptly.

- Negotiate contracts, incentives, and payment terms to maintain a sustainable vendor ecosystem.

4. Training & Support:

- Conduct training sessions for vendors/drivers on app usage, customer service, and safety protocols.

Taxi Dispatch & Operations:

1. Real-time Fleet Coordination:

- Monitor and dispatch taxis efficiently using the company’s dispatch software.

- Optimize driver allocation to minimize wait times and cancellations.

2. Demand-Supply Balance:

- Analyze peak hours, traffic, and demand patterns to ensure adequate fleet availability.

- Coordinate with vendors to deploy additional vehicles during high-demand periods.

3. Issue Resolution:

- Address real-time operational issues (e.g., driver no-shows, customer complaints).

- Escalate technical glitches to the relevant teams.

4. Data Reporting:

- Generate daily/weekly reports on dispatch efficiency, vendor performance, and ride metrics.

Skills & Qualifications:

- Bachelor’s degree in any stream , Operations, or a related field experience.

- 1+ years of experience in vendor management, fleet operations, or dispatch coordination (preferably in ride-hailing/logistics).

- Proficiency in dispatch software, GPS tools, and MS Excel/Google Sheets.

- Strong negotiation, communication, and problem-solving skills.

- Ability to multitask in a fast-paced environment.

- Knowledge of regional transport regulations (e.g., state permits, driver licensing) is a plus.

Preferred Attributes:

- Familiarity with Indian taxi market dynamics.

- Tech-savvy with experience in CRM or ride-hailing platforms.

- Fluency in English and regional languages (Hindi/Tamil/Telugu/etc.).

- Knowledge of Indian tourist destinations, cities and geography

Why Join TravelODesk ?

- Opportunity to shape the future of mobility in India.

- Competitive salary + performance incentives.

- Collaborative work culture with growth opportunities.

How to Apply:

1- Kindly email your resume at skumar@travelodesk.in

2- You can drop your resume at +917409146146 or call directly at given number

Thanks
Sushil Kumar

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 01/08/2025