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MG Pvt Ltd logo

Urdu / Gujarati / Marathi Speaker

1 years

3 - 6 Lacs

India

Posted:22 hours ago| Platform: Linkedin logo

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Skills Required

multilingual support communication ai engagement drive chat resolve billing service crm data metrics training flexibility salesforce zendesk voip recognition model

Work Mode

Remote

Job Type

Full Time

Job Description

Multilingual Customer Support Representative (Urdu/Gujarati/Marathi) – Remote

About The Opportunity

A leading global provider of cloud-based communication and AI-driven customer engagement solutions, we empower businesses across industries to deliver outstanding customer experiences. We are seeking a Multilingual Customer Support Representative fluent in Urdu, Gujarati, and Marathi to join our fully remote team and drive customer satisfaction through exceptional support.Role & Responsibilities
  • Handle inbound and outbound customer interactions via voice calls, chat, and email in Urdu, Gujarati, and Marathi
  • Resolve product, billing, and technical inquiries efficiently while adhering to service level agreements (SLAs)
  • Accurately document customer interactions and updates in the CRM system to ensure data integrity
  • Collaborate with cross-functional teams to escalate and follow up on complex customer issues
  • Meet and exceed performance metrics, including average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT)
  • Participate in regular training sessions and contribute to knowledge-sharing initiatives to improve processes

Skills & Qualifications

Must-Have
  • Native or fluent professional proficiency in Urdu, Gujarati, and Marathi (written and verbal)
  • 1+ years of experience in customer service, BPO, or call center environment
  • Strong computer literacy and ability to multitask across multiple applications
  • Excellent problem-solving skills with a customer-centric mindset
  • Reliable high-speed internet connection and dedicated home office setup
  • Flexibility to work rotational shifts, including weekends and holidays

Preferred

  • Experience with CRM platforms such as Salesforce, Zendesk, or Freshdesk
  • Prior remote work experience in a distributed team environment
  • Familiarity with VoIP tools and cloud-based contact center solutions
Benefits & Culture Highlights
  • Competitive salary with performance-based incentives and recognition programs
  • Fully remote work model offering flexibility and work-life balance
  • Inclusive and supportive culture with ongoing training and clear career progression paths
Skills: gujarati,customer,urdu,marathi,computer literacy,voip tools,multilingual,customer service,crm platforms,problem-solving,customer support

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