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MG Pvt Ltd
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International Customer Service (night shift)

International Customer Service (night shift)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MG Pvt Ltd

1 years

2 - 3 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform:

Apply

Skills Required

service multilingual support technology crm data security compliance salesforce zendesk typing saas escalation upselling itil troubleshooting learning management communication

Work Mode

Remote

Job Type

Full Time

Job Description

About The Opportunity

Operating within the fast-paced global Business Process Outsourcing (BPO) industry, we provide multilingual voice and digital support services for Fortune 500 technology, e-commerce and fintech clients. Our India-based contact centre delivers round-the-clock customer experience solutions aligned to North American and European time zones.Role: International Customer Service Representative (Night Shift)Role & Responsibilities

Handle inbound and outbound voice calls, emails and live chats from US/UK customers, achieving first-contact resolution.
Troubleshoot product or service queries, log cases accurately in CRM, and escalate complex issues per Standard Operating Procedures.
Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT) and service level adherence.
Document interactions with clear, concise notes to ensure seamless follow-up across shifts.
Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements.
Uphold data privacy, security and compliance standards (GDPR/PCI) during every customer interaction.

Skills & Qualifications

Must-Have

Graduate degree or equivalent with 1+ year in international voice support.
Excellent verbal and written English with neutral/US accent.
Proficiency in customer service CRMs (Salesforce, Zendesk or similar).
Availability to work permanent night shifts, weekends and Indian public holidays.
Typing speed 35+ WPM with high accuracy.

Preferred

Experience supporting SaaS or e-commerce products.
Knowledge of de-escalation and upselling techniques.
Familiarity with ITIL ticketing workflows and remote troubleshooting tools.

Benefits & Culture Highlights

Fixed night-shift allowance, performance bonuses and health insurance from day one.
Door-to-door secure cab transport with GPS tracking.
Engaging, inclusive workplace with paid learning modules and rapid career advancement to Quality Analyst or Team Lead within 18 months.

Location: On-site contact centre, India (city allocation based on project). Join us to deliver world-class customer experiences and accelerate your global support career.
Skills: customer service,itil ticketing workflows,time management,upselling techniques,de-escalation techniques,active listening,communication,crm tools,problem solving,neutral/us accent,customer service crm proficiency,remote troubleshooting tools,familiarity with itil ticketing workflows,bpo,proficiency in customer service crms,excellent verbal and written english,typing speed 35+ wpm

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International Customer Service (night shift)