Customer Support

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat.
• Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
• Escalate unresolved issues to the appropriate internal teams (e.g., technical, sales) and follow up to ensure resolution.
• Develop a deep understanding of our products and services to provide accurate information and support.
• Contribute to team efforts by achieving performance metrics such as response time, resolution time, and customer satisfaction scores (CSAT).
• Gather customer feedback and share it with our product and marketing teams to help improve our offerings.

Required Skills and Qualifications:

• Minimum of 1 year of experience in a customer support, customer service, or client-facing role.
• Excellent verbal and written communication skills in English [and any other required language, e.g., Hindi, Kannada].
• Strong active listening skills, patience, and empathy.
• Proven problem-solving abilities and a customer-focused mindset.
• Proficiency with CRM software (e.g., Zendesk, Salesforce, Freshdesk) and MS Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; a Bachelor's degree is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A positive, supportive, and collaborative work environment.
• Performance-based incentives.