Customer Support

About Us We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There’s never been a more exciting time to be in BusinessOnBot.

We are on a mission to help a million+ consumer brands with automated sales and user acquisition via omni channels (WhatsApp/Instagram/Email and SMS)

Position Overview: We are seeking a full-time Customer Support Executive with 2 years of experience in SaaS-based customer support and first-level troubleshooting. In this role, you will serve as the primary point of contact for our customers, ensuring a seamless and positive experience throughout their journey with us. You will be responsible for addressing customer queries, resolving product-related issues, and fostering strong client relationships.

You will collaborate closely with cross-functional teams to ensure timely resolution of customer concerns and deliver exceptional service across channels such as email, phone, and chat. This role offers an opportunity to further strengthen your expertise in client communication, product troubleshooting, and customer success in a fast-paced startup environment.

Key Responsibilities:

• Act as the primary contact for customer queries and support requests.
• Diagnose and resolve Level-1 technical and product-related issues efficiently.
• Provide accurate, timely solutions and own the case end-to-end until closure.
• Collaborate with internal cross-functional teams for escalations and advanced troubleshooting.
• Maintain detailed and updated records of customer interactions and resolutions.
• Communicate professionally via email, phone, and chat, ensuring response quality and SLA adherence.
• Monitor and report on support KPIs, identifying areas for improvement.

Skills and Qualifications:

• Minimum 2 years of experience in customer support or client service roles, preferably in a SaaS environment.
• Excellent verbal and written communication skills.
• Proven experience in first-level troubleshooting and handling technical queries.
• Strong problem-solving mindset with the ability to handle multiple cases simultaneously.
• Customer-focused attitude with empathy and patience.
• Experience using support tools like Jira, or similar platforms (preferred).
• High attention to detail and accuracy in documentation.
• A customer-oriented mindset with a focus on providing solutions.
• Ability to manage multiple customer issues simultaneously.

Benefits:

• Exposure to SaaS product workflows and direct collaboration with product & tech teams
• Opportunity for career advancement in support, customer success, or operations
• Positive and collaborative work culture

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person