Customer Success Manager

Responsibilities

• Act as a product advisor to our clients, working towards achieving their business goals and success metrics.
• Ability to manage client relationships and expectations.
• Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage for clients.
• Analyze customer data to improve the end-user experience.
• Collecting product feedback and conveying ideas for improvement to our technical teams.
• Gather product feedback/features that can help define the product roadmap.
• Educate the clients about the working of the BusinessOnBot's Dashboard, reporting structure, and other relevant features.
• Drive product adoption with the ability to cross-sell/up-sell.
  

Requirements

• 2+ years of experience in Customer Success in SaaS.
• Good product thinking is mandatory.
• Exceptional communication and presentation skills, coupled with excellent listening skills.
• Strong negotiation, communication, and presentation skills.
• Demonstrates a deep understanding of customers' concerns and thoughts regarding the use of products.
• Analytical and data-driven with the ability to work with multiple stakeholders.