About the Company Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributers, digital retailers, broadcasters, subscription video and ad supported platforms. We simplify the complexities of content distribution, supply chain and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers and more, we work to revolutionize media delivery at the forefront of entertainment technology and software services. About the Role As a project coordinator, you will be on the frontlines representing the face of Premiere Digital to our clients. Providing quality customer service interaction through incoming tickets, as well as escalating key issues and questions to our developers in a timely fashion, is key to the role. In addition to ticket resolution with our clients, understanding and learning new features of our software will be required in order to write our documentation for our growing help center database. Coming up with new ways to facilitate operation workflows is welcome as well. Principal Duties and Responsibilities (Essential Functions**): Responsibilities: Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns. Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved. Learn new features of our software, while writing help documentation articles in order to support our clients. Liaison between different internal departments in order to close out and understand issues with clients Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets. Utilize SQL to query our database to pull key information when investigating issues and questions that arise from clients. Candidate should be flexible working from the office and home. Required Skills: Strong customer service skills Bug/issues escalation to various departments Writing long form articles Ability to translate your skills to other employees through training or mentoring Proficient knowledge of Microsoft Office Proficient knowledge with relevant legal requirements and regulations Strong analytical and problem-solving skills Demonstrate critical thinking skills Attention to detail and organization skills Ability to adapt to changing priorities Strong interpersonal abilities and communication skills Ability and interest to work in a geographically diverse environment Preferred Skills: Zendesk Customer support experience Userpilot My SQL database Google Suite (Docs, Sheets) Microsoft Office Suite (Word, Excel) Microsoft Teams Jira Slack Qualifications: Education: A bachelor&aposs degree in a related field of study. Experience: [1] + years experience in a customer service role [1] + years in managing relationships and expectations with SaaS products. Send your CV to [HIDDEN TEXT] with subject line "Project Coordinator" Show more Show less
As a project coordinator at Premiere Digital Services (PDS), you will play a crucial role in representing the company to clients, ensuring high-quality customer service through prompt responses to tickets and effective communication with developers. Your responsibilities will include addressing client questions and concerns, escalating software bugs to the appropriate teams, and documenting new software features for the help center database. Collaboration with internal departments and the ability to derive meaningful insights from ticketing data will be key aspects of the role. Your primary duties will involve responding to client tickets in a timely manner, providing personalized attention to each customer, and ensuring that issues are resolved satisfactorily. You will also be responsible for learning about new software features, documenting them for client support, and facilitating communication between different teams to address client issues effectively. Additionally, you will be expected to utilize SQL for database queries and generate reports based on ticketing metrics. To excel in this role, you should possess strong customer service skills, the ability to escalate issues effectively, and experience in writing detailed articles for documentation. Proficiency in Microsoft Office, analytical thinking, and problem-solving skills are essential. Attention to detail, adaptability to changing priorities, and excellent communication skills will be crucial for success in this position. Moreover, a bachelor's degree in a related field and prior experience in customer service and SaaS product management are preferred qualifications. If you are a flexible individual with a passion for delivering exceptional customer service and have the required skill set, Premiere Digital Services invites you to apply for the position of Project Coordinator by sending your CV to bangalorejobs@premieredigital.net with the subject line "Project Coordinator." Join our team and be a part of revolutionizing media delivery in the entertainment industry!,
The ideal candidate for this role should have at least 2 years of experience in the digital media & entertainment industry. You should possess the ability to edit/create metadata in formats such as xlsx, csv, xml, and troubleshoot errors effectively. A basic understanding of digital or content errors/bugs related to audio, video, subtitles, closed captions, etc. is required. A thorough understanding of Audio & Video codecs is essential. You must be knowledgeable about audio configurations (5.1, 7.1 & stereo), video properties (aspect ratio, frame rate, bit rate, etc.), and be familiar with issues like interlacing, aliasing, macro blocking, dropped/repeated frames, audio/video hits and/or drops, etc. Familiarity with various digital workflows like transcoding, watermarking, etc. is preferred. Knowledge of digital delivery methods such as Aspera P2P, Aspera Faspex, FTP, Web-UI uploads, S3 transfers, etc. would be beneficial. Proficiency in Microsoft Office, especially MS-Excel, is required. Experience with Mac-OS is considered an added advantage. Strong English communication and writing skills are essential for this role. While knowledge of FCP and Adobe Premiere would be an added advantage, it is not mandatory. Basic experience in Quality Check of digital assets is desirable. The ability to work in different shifts and under tight deadlines is necessary. The Fulfillment team is responsible for auditing digital assets before delivery to respective platforms. You will also be involved in delivering assets using various modules/software to the desired destination. Responsibilities include workflows like transcoding, watermarking, automated & manual metadata creation, troubleshooting playback & metadata errors, tracking/updating tasks, and communicating with different departments to ensure task processing. If you meet the requirements mentioned above, please send your CV to bangalorejobs@premieredigital.net with the subject line "Fulfillment".,
The Account Coordinator is a crucial member of the Client Services department, serving as the primary point of contact and liaison for order management. Your role will be centered around Customer Management, ensuring that customer orders are fulfilled efficiently and accurately. Collaboration with production teams is essential to guarantee timely and defect-free delivery of orders. Effective communication with customers, as well as internal departments, is a key responsibility. Additionally, having a certain level of technical knowledge is necessary to address common technical issues related to mastering and distribution servicing. Your responsibilities will include providing day-to-day support to customers, with a strong emphasis on delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for managing order communication, providing regular updates on account statuses, coordinating with third-party Content Providers and Customers, and ensuring timely delivery of assets. Proactive identification and resolution of any issues or delays in order fulfillment are vital aspects of your role. Furthermore, you will need to work closely with internal operations teams to prioritize tasks, communicate changes or delays, create necessary documents such as Proformas and purchase orders, and ensure all assets required for order processing are available. Your role will also involve managing urgent orders, escalating any potential issues, and coordinating with various stakeholders to meet delivery deadlines. The ideal candidate for this position should possess strong communication skills, both verbal and written, along with excellent interpersonal skills. Experience in managing high volumes of orders in a fast-paced environment is essential. Being highly organized, detail-oriented, and capable of working independently are key qualities required for this role. The ability to adapt to changing business needs, solve problems efficiently, and meet tight deadlines is crucial. Previous experience in a Customer Service role within the Entertainment or Media industry is highly preferred. If you have a minimum of 3 years of experience in Customer Service and possess a positive, service-oriented attitude, along with the ability to work well under pressure and collaborate effectively with diverse teams, we encourage you to apply for this position. Education: Any Degree If you believe you are a suitable candidate for this role, please send your CV to bangalorejobs@premieredigital.net with the subject line "Account Coordinator.",