Account Coordinator

The Account Coordinator is a crucial member of the Client Services department, serving as the primary point of contact and liaison for order management. Your role will be centered around Customer Management, ensuring that customer orders are fulfilled efficiently and accurately. Collaboration with production teams is essential to guarantee timely and defect-free delivery of orders. Effective communication with customers, as well as internal departments, is a key responsibility. Additionally, having a certain level of technical knowledge is necessary to address common technical issues related to mastering and distribution servicing. Your responsibilities will include providing day-to-day support to customers, with a strong emphasis on delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for managing order communication, providing regular updates on account statuses, coordinating with third-party Content Providers and Customers, and ensuring timely delivery of assets. Proactive identification and resolution of any issues or delays in order fulfillment are vital aspects of your role. Furthermore, you will need to work closely with internal operations teams to prioritize tasks, communicate changes or delays, create necessary documents such as Proformas and purchase orders, and ensure all assets required for order processing are available. Your role will also involve managing urgent orders, escalating any potential issues, and coordinating with various stakeholders to meet delivery deadlines. The ideal candidate for this position should possess strong communication skills, both verbal and written, along with excellent interpersonal skills. Experience in managing high volumes of orders in a fast-paced environment is essential. Being highly organized, detail-oriented, and capable of working independently are key qualities required for this role. The ability to adapt to changing business needs, solve problems efficiently, and meet tight deadlines is crucial. Previous experience in a Customer Service role within the Entertainment or Media industry is highly preferred. If you have a minimum of 3 years of experience in Customer Service and possess a positive, service-oriented attitude, along with the ability to work well under pressure and collaborate effectively with diverse teams, we encourage you to apply for this position. Education: Any Degree If you believe you are a suitable candidate for this role, please send your CV to bangalorejobs@premieredigital.net with the subject line "Account Coordinator.",