Account Coordinator

Role Overview: As an Account Coordinator at HireRight, you will play a crucial role in ensuring response and resolution of customer issues for the company's largest clients. Your main responsibility will be to maintain a high level of satisfaction and product understanding among clients by interacting with various customer contacts, facilitating problem resolution, and escalating issues when necessary. Additionally, you will work closely with the HireRight Team to proactively monitor issues and improve product/service delivery to prevent customer impact. Key Responsibilities: - Monitor and respond promptly and accurately to client-specific issues, including: - Monitoring all inbound Customer Service inquiries, both domestic and international - Tracking all HireRight Technology Solutions (HTS) activities - Ensuring timely resolution of issues submitted to Product/Development - Monitoring and addressing invoice-related changes or issues - Expediting background screening report delays for domestic and international searches - Ensuring background reports are processed according to operational guidelines - Updating additional client information/documentation to reports in a timely manner - Acting as a liaison between HireRight and customers to address problems or issues - Monitoring product performance by capturing data on reported issues - Proactively reporting data trends to Account Management and Operations personnel - Developing and maintaining long-term business partnerships with clients - Travel may be required occasionally (5%) to attend periodic business reviews - Perform other duties as assigned Qualifications: Experience required: - 5 years of Client/Customer Service experience - 3 years of experience in Background Screening - Familiarity with the Fair Credit Reporting Act (FCRA) - Project Planning experience is preferred - Account Specialist skills including delegation and influencing others - Ability to generate reports via Excel and Business Objects is considered a plus - Professional presence and ability to work effectively with individuals in various roles within an organization - Intermediate skills with Microsoft PowerPoint are preferred - Experience with Microsoft Project is a plus Knowledge & Skill: - Entry-level proficiency in more complex support and administrative functions - Applies generally straightforward methods or procedures - Good knowledge, experience, and skill of standardized rules, procedures, or operations - Expected to work through typical or moderately complex problems with occasional guidance - May require specialized skills in administrative or technical fields Additional Company Details: HireRight, LLC is an Equal Opportunity Employer, committed to diversity and inclusion. All resumes are kept confidential, and only candidates closely matching the requirements will be contacted during the selection process. HireRight values diversity and encourages applications from minorities, females, veterans, and individuals with disabilities.,