Out of Hours Consultant Location: Pune, India (office-based) Contract: full-time, permanent Working Hours: Night shifts and rotational shift patterns At ID Medical, our mission is to connect and support the people and organisations who take care of our health every day. With a vision to improve patient outcomes worldwide, we provide staffing and workforce solutions to the NHS and Healthcare Providers around the clock. We are now seeking an Out of Hours Consultant to join our Nursing Division. This role is essential in delivering exceptional service and support to our Healthcare Professionals and Recruitment Consultants outside of standard business hours, ensuring a seamless 24/7 service. The Role As an Out of Hours Consultant, you will: Provide first-class support to Healthcare Professionals and recruitment consultants when core teams are unavailable Answer calls promptly, action tasks, and manage compliance requirements in line with agreed standards Assist with shift bookings and provide updates to recruitment consultants Handle queries and escalations with professionalism, ensuring quick resolutions Deliver accurate reporting and updates for management as required Your work will directly contribute to maintaining our reputation for reliability, responsiveness, and outstanding customer service What Were Looking For Degree-level education Excellent English communication skills, both written and verbal Experience in healthcare or recruitment environments Proven ability to meet KPIs and manage competing priorities in fast-paced settings Strong customer orientation and ability to remain calm under pressure Self-motivated with excellent organisational and interpersonal skills Experience with candidate CRM systems is desirable Proficiency in Microsoft Office and Adobe Acrobat Reader is an advantage Why Join ID Medical? At ID Medical, our values define how we work: We deliver with integrity and professionalism We support one another and our clients with collaboration and care We motivate by going the extra mile and inspiring those around us We innovate by embracing change and finding better ways forward Youll receive a full induction, ongoing training, and the opportunity to develop your career while playing a vital role in supporting healthcare across the UK. If you thrive under pressure, are passionate about providing outstanding service, and want to be part of a values-driven organisation, apply now to join our Out of Hours Team. Apply Today! ID Medical is an equal opportunities employer
Preferred candidate profile Nursing Client Team Facilitator Location: Pune, India (office-based) Contract: full-time, permanent At ID Medical, we connect and support the people and organisations who take care of our health every day. Our vision is to improve patient outcomes by working in partnership with Healthcare Providers across the UK and beyond. We are looking for a Nursing Client Team Facilitator to join our growing Nursing Division. This role is ideal for someone who is highly organised, detail-focused, and motivated by delivering excellent service to both clients and colleagues. The Role As a Nursing Client Team Facilitator, you will play a vital part in supporting our Account Managers and ensuring smooth delivery of staffing solutions. Your responsibilities will include: Booking Healthcare Professionals into NHS vacancies quickly and accurately Promoting available shifts internally to ensure maximum fulfilment Maintaining up-to-date and accurate records on our internal systems Handling inbound communications from clients with professionalism Supporting Account Managers with administrative tasks and reporting Your work will directly contribute to achieving daily and monthly booking targets while upholding the highest standards of customer service. Requirements Degree at university level English language skills excellent written and verbal communication Experience in the health/recruitment industry Familiar with working to and achieving KPI metrics Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management, influence management, information presentation, and interpersonal communication Experience with candidate CRM systems is desirable but not essential Proficiency in Microsoft Office and Adobe Acrobat Reader is an advantage Why ID Medical? Were more than just a healthcare recruitment company were a values-driven organisation. At ID Medical, we: Deliver on our promises with professionalism and integrity Support one another and work collaboratively for the best outcomes Motivate ourselves and our colleagues to go the extra mile Innovate by constantly seeking better way of working Youll benefit from a full induction, ongoing training, and the opportunity to grow your career while contributing to healthcare delivery across the UK. Apply Today! ID Medical is an equal opportunities employer