Out of Hours Consultant

Out of Hours Consultant

Location:

Working Hours:

At ID Medical, our mission is to connect and support the people and organisations who take care of our health every day. With a vision to improve patient outcomes worldwide, we provide staffing and workforce solutions to the NHS and Healthcare Providers around the clock.

We are now seeking an Out of Hours Consultant to join our Nursing Division. This role is essential in delivering exceptional service and support to our Healthcare Professionals and Recruitment Consultants outside of standard business hours, ensuring a seamless 24/7 service.

The Role

As an Out of Hours Consultant, you will:

• Provide first-class support to Healthcare Professionals and recruitment consultants when core teams are unavailable
• Answer calls promptly, action tasks, and manage compliance requirements in line with agreed standards
• Assist with shift bookings and provide updates to recruitment consultants
• Handle queries and escalations with professionalism, ensuring quick resolutions
• Deliver accurate reporting and updates for management as required
• Your work will directly contribute to maintaining our reputation for reliability, responsiveness, and outstanding customer service

What Were Looking For

• Degree-level education
• Excellent English communication skills, both written and verbal
• Experience in healthcare or recruitment environments
• Proven ability to meet KPIs and manage competing priorities in fast-paced settings
• Strong customer orientation and ability to remain calm under pressure
• Self-motivated with excellent organisational and interpersonal skills
• Experience with candidate CRM systems is desirable
• Proficiency in Microsoft Office and Adobe Acrobat Reader is an advantage

Why Join ID Medical?

At ID Medical, our values define how we work:

• We deliver with integrity and professionalism
• We support one another and our clients with collaboration and care
• We motivate by going the extra mile and inspiring those around us
• We innovate by embracing change and finding better ways forward

Youll receive a full induction, ongoing training, and the opportunity to develop your career while playing a vital role in supporting healthcare across the UK.

If you thrive under pressure, are passionate about providing outstanding service, and want to be part of a values-driven organisation, apply now to join our Out of Hours Team.

Apply Today!

ID Medical is an equal opportunities employer