Trainee Customer Services Consultant

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https://idmedical.bamboohr.com/careers/115?source=aWQ9Nw%3D%3D

About Us

An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We are a fast-growing organisation working closely with healthcare providers across the United States.

SUMMARY OF ROLE

Building and maintaining relationships with Health care professionals, predominantly through the collation of and processing of relevant documentation for locum work, both at the start of an assignment and on a continuous basis.
To process and obtain documentation in line with requirements from NHS (UK National Health Service) framework requirements.

RESPONSIBILITIES

• To manage collating documentation in line with NHS (UK National Health Service) framework requirements for initial assignment through ID Medical and to manage on going compliances.
• Supporting Healthcare Professionals and Recruitment consultants with queries that may arise in regard to compliance documentation, Pipeline HCPS and new HCPS in the allocated data.
• Managing any task handovers for Recruitment Consultant sickness and annual leave.
• Effective internal communications with relevant teams and support of all colleagues and managers; escalating any issues as required in a timely fashion enabling professional resolution.

REQUIREMENTS

• Excellent English, written and verbal, communication skills are essential.
• Excellent attention to detail and organisational skills are essential.
• Minimum 2 years of experience in a customer facing role or international voice process is required.
• Previous experience using Microsoft Office (Excel/Word/PPT) and Adobe Acrobat Reader is desirable.

Process - UK Voice Process (Healthcare)

Shift - UK Shift (WFO)

Transport - home pick up & drop (Up to 20 KMs)

Benefits - PF, Mediclaim, Incentives

Apply Today! Please copy/paste the below into your URL to apply

https://idmedical.bamboohr.com/careers/115?source=aWQ9Nw%3D%3D