What Were Looking For We are seeking a Security & Compliance Analyst to support the ongoing protection of Acumeras systems and the compliance requirements of our customers. This role is ideal for candidates who are detail-oriented, eager to grow, and passionate about perational security and compliance frameworks. As a member of the Compliance and Security Operations team, you will assist in vulnerability management, audit readiness, incident response, and security monitoring. Work Shift- 4:00PM-1:00AM Responsibilities: Security Operations &Monitoring Monitor and review SIEM dashboards and alerts for signs of unauthorized or suspicious activity. Assist with log analysis and incident triage. Support endpoint protection and antivirus policy enforcement. Coordinate with senior team members during incident investigations. Vulnerability Management Lead ongoing vulnerability scans, interpret results, and prioritize remediation efforts. Track remediation of findings by collaborating with relevant technical teams. Maintain up-to-date vulnerability management documentation and dashboards. Compliance & Audit Support Assist in evidence collection for internal and external audits (e.g., PCI DSS, SOC2, ISO 27001). Track completion of compliance-related tasks across departments. Help maintain policies, standards, and process documentation. Conduct spot checks or audits of configurations, logs, and access controls. Security Awareness & Training Assist in managing the Security Awareness training platform (e.g.,phishing simulations, security awareness campaigns). Track training completion and generate reports for leadership. Documentation & Reporting Maintain accurate and organized records of incidents, vulnerabilities, and audit tasks. Contribute to internal pages such as Confluence and Jira ticketing systems. Create or update playbooks & SOPs under guidance of senior staff. Preferred Qualifications 13 years of experience in IT security, compliance, or a related technical support role Experience supporting PCI DSS, SOC 2, or ISO 27001 audits Exposure to IDS/IPS, scripting, or security automation Certifications such as Security+, CySA+, PSAA, or similar are a plus Familiarity with SIEM, endpoint protection, and vulnerability scanning tools Understanding of information security principles and common compliance frameworks Excellent written and verbal communication skills Comfortable working with Linux systems and cloud platforms (AWS preferred) Strong attention to detail and ability to follow procedures Available to begin work within a 15-day notice period. Education & Experience Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or equivalent experience. 1–3 years of experience in an information security, compliance, IT support, or network operations role. Perks of Acumera Hybrid Work Schedule Group medical insurance. Paid company holidays. Casual dress code. Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Acumera is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.
Who We Are Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumeras remote systems visibility, strong data security, and simplified compliance services. Since 2002, Acumera has been our clients trusted network partner. Were a growing company looking for motivated professionals to join our team! Responsibilities Calling Customer and fix Installation Scheduling for products purchased from Acumera. Coordinate with Installation team to ensure timely Installation. Resolve Customer queries and issues. Update systems as per procedures to enable billing. Requirements Preferred Qualifications Having experience of Order fulfilment process and delivery to customers. Assist team with scheduling complex customer installs. Handle customer calls. Assist management with day-to-day reporting. Work on adhoc projects as assigned by management and complete the projects. within the timeline. Ex: Customer Outreach program. Proven working experience in stake holder management or a relevant role. Good communication skills, ability to understand and clearly communicate with customer. Ensure high customer satisfaction among business stakeholders. Education Graduate/ Post Graduate with relevant experience of 2-4 Years Shift US Shift Timings Availability Less than 15 days Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Acumera is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.
Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelors degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow.
Duties and Responsibilities Support network security systems deployed and managed by the organization for its customers Resolve customer issues while maintaining high levels of customer service Focus on quality customer service and continuous process improvement Act as the primary point for managing and resolving customer service technical support issues Provide customers with quick response times and first call problem resolutions Requirements Primary Skill Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow.
What Were Looking For A detail-oriented professional with strong Order Management skills, excellent data entry abilities, and a high level of accuracy, seeking opportunities to work in U.S. shifts. Responsibilities Analyze, review information received from sales, with the signed order form. Enter the order in CRM & HubSpot within the timelines. Spot in sufficient information in system and flag the same before entering an order. Coordinate with sales team to ensure accurate data is received. Ensure Pricing is accurate. Assist with special projects as needed. Any other duties or responsibilities as deemed necessary. Meet expectations for attendance, punctuality, and timely completion of assigned tasks. Education and Experience Preferred Commerce Graduate with 2-4 years experience. Good written and oral communication skills. Prior experience in working on any CRM tool will be an added advantage. Efficient time management and organizational skills. Able to work autonomously on a day-to-day basis without supervision. Ability to exercise good judgment and logic. Ability to follow instructions, listening skills. Team Player, Quick learner, ability to work under pressure. Able to type quickly and efficiently, and have basic familiarity with Windows and MS Office, specifically Excel. Perks and Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow.
Associate, Order Management Bengaluru, IND Apply Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We re a growing company looking for motivated professionals to join our team! What We re Looking For A detail-oriented professional with strong Order Management skills, excellent data entry abilities, and a high level of accuracy, seeking opportunities to work in U.S. shifts. Responsibilities Analyze, review information received from sales, with the signed order form. Enter the order in CRM & HubSpot within the timelines. Spot in sufficient information in system and flag the same before entering an order. Coordinate with sales team to ensure accurate data is received. Ensure Pricing is accurate. Assist with special projects as needed. Any other duties or responsibilities as deemed necessary. Meet expectations for attendance, punctuality, and timely completion of assigned tasks. Education and Experience Preferred Commerce Graduate with 2-4 years experience. Good written and oral communication skills. Prior experience in working on any CRM tool will be an added advantage. Efficient time management and organizational skills. Able to work autonomously on a day-to-day basis without supervision. Ability to exercise good judgment and logic. Ability to follow instructions, listening skills. Team Player, Quick learner, ability to work under pressure. Able to type quickly and efficiently, and have basic familiarity with Windows and MS Office, specifically Excel. Perks and Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Apply
Technical Support Team Lead Bengaluru, IND Apply Job Type Full-time Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We re a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we re looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements Responsibilities Queue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check. Apply
Complete Scale Computing s Onboarding program and work with management to identify any gaps in the training plan Provide support for the Hyper-converged computing clusters for Scale Computing customers and partners. Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience. Advanced troubleshooting and problem-solving skills at the network and OS levels and the ability to identify Tier 1 knowledge and/or training gaps for coaching opportunities Escalate issues appropriately beyond the scope of Tier 2, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom) Become a Subject Matter Expert in at least one of the following areas: Linux, Windows Server, Networking, Migration Tools, Performance, VMware, and other areas as defined. Work on important Scale Computing Support Initiatives as assigned by Support Management. Effective time management skills are required to do this successfully. Demonstrates consistent adherence to case management requirements and produces useful Knowledge Base artifacts/articles Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform. Provides excellent customer service to EVERY internal and external customer. Understand technical needs of 3rd-party applications sold and supported by Scale Computing Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product. Hyper-proactive approach to all learning and development as well as with attending to customer needs
Deployment Technician (Tier 2) Bengaluru, IND Apply Job Type Full-time Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We re a growing company looking for motivated professionals to join our team! What We re Looking For The Deployment Technician is responsible for executing scheduled nightly installations and migrations for Acumera s customers. This role ensures deployments are completed efficiently, accurately, and fully documented in coordination with the U.S. deployment and vendor teams. Requirements Responsibilities Execute nightly installations and hardware migrations following Scale s deployment SOPs. Communicate directly with field vendors and technicians to coordinate site activities. Validate network connectivity, VPN tunnel health, and device registration in our proprietary network management tool. Update all deployment tickets in JIRA with accurate time, activity, and completion notes. Report incomplete tasks or issues to the Senior Deployment Specialist for escalation. Participate in end-of-shift handoff documentation in Slack. Follow detailed checklists for each customer deployment type (restaurant, convenience store, retail locations) Ensure quality and consistency across every deployment. Support cross-training and peer mentoring to maintain team flexibility. Qualifications Associate degree or diploma in Networking, Information Systems, or equivalent experience. 2 3 years of experience in IT deployment, helpdesk, or NOC operations. Familiarity with network devices (routers, firewalls, switches) and structured cabling. Experience with Firewalls, JIRA, Confluence, and Network management tools preferred. Excellent attention to detail, communication, and documentation accuracy. Must be available for 7:00 AM 4:00 PM IST overnight shift. Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Apply
Deployment Technician (Tier 1) Bengaluru, IND Apply Job Type Full-time Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We re a growing company looking for motivated professionals to join our team! What We re Looking For The Tier 1 Deployment Technician provides first-level technical support and performs the foundational tasks that keep Acumera s overnight deployment operations running smoothly. This role focuses on ticket preparation, pre-cutover verification, documentation accuracy, and communication with field technicians during live deployments. Tier 1 technicians work closely with Tier 2 engineers and the Senior Deployment Specialist to ensure each customer site is ready for a successful network cutover. Requirements Responsibilities Prepare nightly deployment tickets and verify readiness for cutover. Perform pre-deployment network checks and validation of IP addressing, configuration templates, and hardware serials. Monitor live deployments and provide first-line troubleshooting (basic connectivity, credential validation, ping tests). Communicate with field technicians and vendors during the installation window to confirm progress and escalate issues as needed. Update JIRA tickets in real time with accurate status notes, timestamps, and completion confirmations. Validate device status in our proprietary network management tool, after cutover and tag results for Tier 2 review. Maintain accurate records in Confluence, including site notes, screenshots, and handoff documentation. Participate in daily shift handoff meetings and report outstanding issues or dependencies. Support continuous improvement by identifying documentation gaps and suggesting updates to deployment checklists. Qualifications Associate degree, diploma, or certification in Information Technology, Computer Networking, or a related field. 1 2 years of experience in IT help desk, NOC operations, or basic network support. Familiarity with routers, switches, firewalls, and structured cabling fundamentals. Basic understanding of network topologies, IP subnetting, and VPN concepts . Experience with JIRA, Confluence, and Slack preferred. Strong written and verbal English communication skills. Attention to detail and ability to follow step-by-step deployment procedures. Must be available for 7:00 AM 4:00 PM IST overnight shift (U.S. coverage hours). Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Apply
Deployment Team Lead (Tier 3) Bengaluru, IND Apply Job Type Full-time Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We re a growing company looking for motivated professionals to join our team! What We re Looking For The Overnight Team Lead oversees the nightly deployment operations for Scale s global network rollout projects. This position ensures smooth execution of customer cutovers, manages shift performance, and coordinates directly with U.S. leadership to maintain deployment continuity between time zones. Responsibilities Manage daily overnight shift operations and delegate work among deployment technicians. Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC. Serve as the Tier 3 escalation point for complex network and configuration issues. Track and report nightly metrics: cutovers completed, escalations handled, tickets pending action. Conduct daily handoff reporting through Confluence and Slack to U.S. Deployment Leadership. Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot. Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians. Participate in cross-team reviews and process improvement initiatives. Ensure compliance with SOPs, handoff templates, and shift reporting timelines. Requirements Bachelor s degree in Information Technology, Computer Networking, or related field. 5+ years of experience in network deployments, implementation, or operations. Strong background in Firewall, and enterprise routing/switching technologies . Hands-on experience with JIRA, Confluence, and Slack for project management. Proven leadership in managing small technical teams under tight deployment timelines. Excellent written and verbal communication skills. Availability for 7:00 AM 4:00 PM IST shift (U.S. overnight hours). Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Apply
Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. About the Role This leadership role requires exceptional analytical and communication skills to drive operational efficiency across critical post-sale functions. The Manager will be responsible for overseeing order management and transaction processing teams, with a primary focus on standardizing, documenting, and training personnel on best practices to achieve operational scale. Work Timings: US Timings(India Night Shift) Key Responsibilities 1. Process Leadership & Documentation Standardize and Govern: Lead the initiative to build, document, and standardize operational workflows across all teams (Order Management, Transaction Processing). Create a Single Source of Truth: Establish and maintain a central, accessible knowledge base (e.g., Confluence/Jira) for all standard operating procedures (SOPs), ensuring they are clear, accurate, and kept up-to-date. Lead Training & Adoption: Design, develop, and deliver effective training programs for both new and existing team members based on documented processes to ensure consistency and quality. Drive Process Improvement: Proactively identify systemic bottlenecks, eliminate redundant steps, and collaborate with internal stakeholders (Sales, Logistics) to optimize overall Order Management efficiency. 2. People & Performance Management Team Leadership: Provide direct leadership, coaching, and mentorship to Transaction Processing and Order Management teams Quality & Consistency: Implement rigorous quality assurance and control measures (audits, monitoring) to ensure exceptional accuracy and attention to detail across all data entry and scheduling functions. Performance Measurement: Develop and implement clear, actionable KPIs focused on speed, accuracy, and efficiency (e.g., order processing cycle time, data entry error rates) and report performance to leadership. 3. Operational Oversight Order Management & Data Integrity: Oversee teams responsible for reviewing and processing customer contracts and sales order data, ensuring data accuracy and completeness across CRM (Microsoft Dynamics), HubSpot, and other operational systems. Required Skills & Experience Communication & Documentation Excellence Exceptional English Written & Verbal Communication Skills required to document complex technical and operational processes clearly and interact effectively with US-based stakeholders, customers, and partners. Demonstrated ability to design and lead training sessions for operational teams, effectively translating documented procedures into high-quality execution. Proven track record in building, writing, and maintaining formal process documentation (SOPs) and knowledge bases (e.g., using Confluence or similar platforms). Team management and coaching skills for building and leading high performing, collaborative teams with a commitment to accuracy and accountability. Technical & Leadership Qualifications 5+ years of progressive operational leadership experience, preferably within the Telecom, MNSP, or complex B2B Services sector. 3+ years of direct people management experience required. Process Discipline: Deep knowledge of continuous improvement methodologies and experience with business process analysis and change management. Systems Fluency: Strong working knowledge of CRM, HubSpot, Salesforce, Jira/Confluence, and order-to-cash operational support systems (OSS). Success Metrics This role will be evaluated on demonstrated leadership and measurable improvements across the following core areas: Process Documentation & Governance: Establishing and maintaining comprehensive, high-quality Standard Operating Procedures (SOPs) that drive consistency and serve as the single source of truth for the organization. Operational Velocity & Data Integrity: Achieving measurable gains in transaction processing speed (Cycle Time) while simultaneously driving down the Data Entry Error Rate (DEER) across critical systems. Team Development & Adoption: Fostering a high-performance environment, reflected by strong team satisfaction scores and achieving high compliance rates with newly implemented processes and training initiatives. Training Effectiveness: Designing and delivering educational programs that demonstrate a clear, positive impact on team capability and measured execution quality post-training. Direct Reports Transaction Processing Specialists Order Management Analysts Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.