Company Description Invoay is a software solution provider for businesses in the personal wellness services and modern retail industry. The company offers a comprehensive Business ERP Platform that helps business owners manage functions like Billing, Appointments, Inventory Control, and more. With seamless integration between various applications, Invoay caters to the unique needs of business owners and professionals in the industry. Role Description This is a full-time on-site role for a Software Sales Manager based in Mumbai at Invoay. The Software Sales Manager will be responsible for sales activities, managing customer service, sales management, negotiating contracts, and driving sales growth for the company. Qualifications Software Sales and Sales skills Experience in Customer Service Sales Management and Negotiation skills Strong communication and interpersonal skills Ability to build and maintain relationships with clients Proven track record of meeting sales targets Bachelor's degree in Business Administration or related field Show more Show less
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for building strong relationships with our customers, ensuring their satisfaction and retention, and identifying opportunities to grow their business using our products and services. Responsibilities: Build and maintain strong relationships with customers, acting as their main point of contact and ensuring their satisfaction and retention. Develop and execute customer success plans, identifying opportunities to increase product adoption and drive customer success. Collaborate with cross-functional teams (including sales, product, and support) to ensure a seamless customer experience. Identify and resolve customer issues, providing timely and effective solutions. Provide regular reports on customer health, engagement, and retention to the senior management team. Stay up-to-date with the latest industry trends and best practices, and make recommendations for new initiatives to enhance customer success. Requirements: Bachelor's degree in business, marketing, or a related field. Proven experience in customer success, account management, or a similar role. Strong customer-focused mentality, with a passion for building relationships and driving customer success. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders. Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues. Experience with CRM software and analytics platforms. Ability to work independently and in a team environment. Qualifications: 3+ years of experience in customer success, account management, or a similar role. Experience working with SaaS products or a similar technology-based industry. Strong communication, relationship-building, and problem-solving skills. Experience working with CRM software and analytics platforms. Ability to work independently and in a team environment. Job Benefits: Competitive salary package. Comprehensive health and wellness benefits. Opportunities for career growth and advancement within the company. Collaborative and supportive work environment. Chance to work with a dynamic and passionate team. If you're a customer-focused individual with a passion for building relationships and driving customer success, we want to hear from you! Please apply with your resume and cover letter today. Invoay is an equal opportunity employer and welcomes candidates from all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.,
As a Digital Marketing Intern, you will play a crucial role in ensuring the smooth functioning of daily marketing activities while collaborating closely with senior sales consultants. Your responsibilities will include creating Email & SMS marketing templates tailored to our target audiences, managing databases for prospective client marketing operations, establishing a strong digital presence across various web referral sites and domains, and upholding high standards of quality in all core tasks. To excel in this role, you should possess good communication skills and demonstrate qualities of sharpness, motivation, and hard work. Your strategic contributions will also be valued as you work towards building an exceptional team.,
We are looking for a motivated and results-driven Inside Software Sales Specialist to join our dynamic sales team at our Noida office. Your main role will involve driving the sales of our SaaS solutions, specifically Billing, POS, and CRM software, by engaging with potential clients, understanding their requirements, and offering customized software solutions that align with their business goals. As an Inside Software Sales Specialist, your responsibilities will include generating leads, conducting product demos, and closing sales deals using a consultative sales approach. You will collaborate closely with the marketing and customer success teams to ensure a smooth sales process and provide an exceptional client experience. Invoay Software is a leading provider of innovative Billing, POS, and CRM software solutions tailored for businesses in the retail, hospitality, and service industries. Our cutting-edge SaaS products are trusted by a diverse range of clients to optimize operations, improve customer experiences, and drive business growth. Your key responsibilities will include: - Lead Generation & Prospecting: Identify and qualify potential clients through cold calling, email campaigns, and inbound inquiries. - Sales Pitch & Product Demo: Present and demonstrate our software solutions to prospective clients, addressing their specific needs and challenges. - Consultative Sales Approach: Understand clients" business processes and pain points to offer customized software solutions that provide tangible value. - Pipeline Management: Maintain and update the sales pipeline, ensuring timely follow-ups and communication with prospects. - Achieving Sales Targets: Meet and exceed monthly and quarterly sales targets, contributing to the company's revenue growth. - Collaboration: Work closely with the marketing team to align sales strategies with ongoing campaigns and with the customer success team to ensure smooth onboarding and support for new clients. - Market Research: Stay informed about industry trends, competitors, and the latest developments in SaaS solutions to effectively position our products. Qualifications: - Education: Bachelor's degree in Business Administration, Marketing, IT, or a related field (MBA is a plus). - Experience: 1-3 years of inside sales experience, preferably in SaaS, software sales, or a related industry. - Skills: Excellent communication and interpersonal skills, strong presentation skills, self-motivation, adaptability, familiarity with CRM software and sales tools, and the ability to explain technical software features to non-technical audiences. Job Benefits: - Competitive Salary: Base salary with attractive performance-based incentives. - Career Growth: Opportunities for professional development and advancement within the company. - Training & Development: Continuous training on our software solutions and sales strategies. - Health & Wellness: Comprehensive health insurance and wellness programs. - Work Environment: Collaborative and innovative work culture with exciting project opportunities. Join Invoay Software and be part of a forward-thinking team that is revolutionizing the retail and service industries with innovative software solutions. Grow your career, work with cutting-edge technology, and contribute to the success of businesses across India. Hiring organization: Invoay Software Employment Type: Full-time Industry: SaaS (Software as a Service) - Billing, POS, and CRM Software Job Location: E 14, 2nd Floor Sector 3, Noida, Uttar Pradesh, 201301, India Date posted: 22 August 2024,
As a Technical Support Team Lead at Invoay Software, you will be a crucial part of the team responsible for delivering exceptional support to valued customers. Join our dynamic team if you are a tech-savvy and customer-oriented individual with leadership skills. **Responsibilities:** - Lead and manage the Technical Support Team, offering guidance, coaching, and mentorship to team members. - Ensure timely and effective resolution of customer technical issues and inquiries. - Collaborate with cross-functional teams, such as product development and QA, to escalate and resolve complex technical issues. - Analyze support metrics and performance data to identify areas for improvement and implement process enhancements. - Develop and implement training programs to enhance the technical skills of the support team. - Act as a point of contact for critical customer escalations and ensure prompt and satisfactory resolution. - Stay updated with the latest product features and updates to provide accurate and up-to-date support to customers. **Requirements:** - Proven experience in a technical support role, with a minimum of 5 years of experience in SaaS support. - Strong technical acumen and ability to troubleshoot software-related issues effectively. - Excellent communication and interpersonal skills, with a customer-centric approach. - Leadership and team management experience, with the ability to motivate and inspire the support team. - Familiarity with CRM and ticketing systems to manage support requests efficiently. - Strong problem-solving abilities and the ability to handle challenging technical situations with empathy and professionalism. **Qualifications:** - Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). - Previous experience in a technical support leadership role is highly preferred. - Certification or training in relevant technical areas is a plus. - Excellent written and verbal communication skills in English. If you are ready to lead a team of dedicated technical support professionals and contribute to customer satisfaction, apply now and be a part of the journey at Invoay Software. Invoay Software offers a competitive salary package with attractive incentives, comprehensive health and wellness benefits, opportunities for career growth and advancement within a fast-growing SaaS company, a collaborative and supportive work environment, and a chance to work with cutting-edge technology and innovative software solutions. Invoay Software is an equal opportunity employer that values diversity in the workplace. We appreciate all applicants" interest, and only those selected for an interview will be contacted.,
As a Digital Marketing Intern, your role will involve maintaining efficiency in day-to-day marketing operations and collaborating closely with senior sales consultants. Your key responsibilities will include: - Creating Email & SMS marketing templates tailored for our target audiences - Managing prospective clients" marketing operations databases - Establishing and enhancing digital presence across web referral sites and other domains - Upholding high quality standards in core work To succeed in this position, you should have the following qualifications: - Good communication skills - Sharp, motivated, and hard-working attitude - Ability to strategically contribute to building an exceptional team,
Role Overview: As a candidate for this position, you will be required to have knowledge of computer hardware and software. It is essential for you to possess excellent communication skills in English, Hindi, or any local language. You should be willing to work in rotational shifts and have prior experience in handling customers in the beauty and wellness industry, which would be considered a plus. Your responsibilities will include demonstrating proper phone etiquette, effective listening skills, and multi-tasking capabilities. You should also have the ability and desire to work in a fast-paced, fun, and demanding environment. Additionally, you will need to have SQL Server script writing skills and be proficient in MS SQL, SQL Queries, and SQL Procedures. Key Responsibilities: - Attend to issues escalated by the Service Desk. - Analyze the issues reported. - Escalate issues to the L3 team for resolution. Qualification Required: - Knowledge of computer hardware and software. - Excellent communication skills in English, Hindi, or any local language. - Willingness to work in rotational shifts. - Prior experience in handling customers in the beauty and wellness industry is a plus. - Ability to demonstrate proper phone etiquette and effective listening skills. - Multi-tasking capabilities. - Ability and desire to work in a fast-paced, fun, and demanding environment. - SQL Server script writing skills. - Proficiency in MS SQL, SQL Queries, and SQL Procedures.,
Company Description Invoay is dedicated to empowering business owners by providing innovative software solutions that enhance customer engagement and operational management. Specializing in the personal wellness services and modern retail industries, Invoay supports businesses of all sizes, from standalone outlets to large chains. Our technology simplifies processes like billing, appointments, inventory management, customer loyalty, and more, all while offering real-time mobile reporting for convenient business monitoring. Seamlessly integrated with global platforms like SAP, Oracle, Tally, and social media, Invoay provides a scalable solution for modern businesses. Thousands of passionate professionals rely on us to serve millions of their customers effectively every day. Key Responsibilities: Create and edit high-quality video content for various platforms. Perform color correction, animation, and motion graphics . Collaborate with the creative team to deliver visually engaging and brand-aligned content. Design visual assets and thumbnails using Photoshop and Adobe Illustrator . Requirements: Proficiency in Premiere Pro , After Effects , Photoshop , and Illustrator . Strong sense of visual storytelling, composition, and pacing. Ability to manage projects independently and meet deadlines. Passion for creative content and attention to detail.
As a Business Development Executive - Field Sales at Invoay Software, you will play a crucial role in driving the sales of our Billing, POS, and CRM software solutions through door-to-door visits and client acquisition in retail, hospitality, and service industries. **Key Responsibilities:** - Conduct door-to-door sales visits in your assigned territory to engage with businesses and acquire new clients. - Generate leads through various field activities such as cold visits, referrals, and local networking. - Present and demonstrate our software solutions to potential clients, emphasizing the tailored benefits for their business needs. - Cultivate and nurture strong relationships with prospects and clients to ensure high levels of satisfaction. - Meet and exceed monthly and quarterly sales targets by closing deals and contributing to revenue growth. - Stay updated on market trends, competitor activities, and client requirements to adjust sales strategies accordingly. - Maintain accurate records of sales activities, client interactions, and progress in the CRM system. **Qualifications:** - 0-2 years of field sales experience, preferably in software sales; freshers with the right attitude are encouraged to apply. - Bachelor's degree in Business Administration, Marketing, or a related field (BBA or MBA preferred). - Strong communication and interpersonal skills to effectively engage and persuade clients. - Self-motivated with a drive to achieve sales targets. - Ability to simplify and explain technical software solutions to non-technical clients. - Willingness to travel within assigned territories and work in a field sales environment. - Comfortable using digital tools and CRM software for tracking sales activities. At Invoay Software, you can expect a competitive salary with performance-based incentives, clear career progression paths, comprehensive training on software products and sales techniques, a supportive work environment that values collaboration and innovation, as well as health insurance and wellness benefits. Join us in Delhi and be a part of our dynamic team driving growth in the SaaS Software, POS Software, and Beauty and Wellness industry.,