About StarRezStarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. The RoleWe are looking for a Staff Platform Engineer with extensive Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced .NET Software Engineer with proven experience of designing, building and operating cloud-based SaaS products and platforms. Your passion is tackling ambiguous and complex problems and driving them to tractable technical solutions.In this role, you will apply and share your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.What You Will Own:Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution designTranslate business problems and complex requirements into simple, tractable technical solutionsContribute to the preparation and execution of Product & Technology roadmapsContribute to capacity planning, demand forecasting, performance analysis and telemetry gathering to ensure our platform is always operating efficientlyIdentify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks.Implement and maintain monitoring/alerting/logging systems to identify and respond to incidentsConduct/participate in Root Cause Analyses (RCAs) and blameless post-mortemsParticipate in on-call rotations to ensure system reliability and rapid incident response.Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growthConduct performance tests to identify and remediate bottlenecksCollaborate with product engineering teams to design/build fit-for-purpose and observable softwareEncourage innovation within the platform team, and ensure that successful ideas are propagated across the company.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or similar Recent and proficient experience in C#/.NET developmentProven experience (6+ years) in a Platform Engineering or Site Reliability Engineering rolesExperience (2+ years) working on a SaaS platformProven track record of designing, building and operating highly-available and performant production environments, preferably using KubernetesProficiency with one or more public cloud providers such as Azure, AWS or GCPProficiency using Infrastructure as Code (IaC) tools such as TerraformExperience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar.Ability to identify and implement effective mitigation strategies and operational playbooks.Preferred Qualifications:Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plusExperience in database management/performance tuning, particularly MSSQL.Experience working with frontend technologies (React)Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

About StarRezStarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with Indias dynamic talent ecosystem. The RoleWe are looking for a Lead Platform Engineer with extensive Software Engineering background and strong business acumen to join and help lead our rapidly growing global team supporting SaaS products. You are an experienced .NET Software Engineer with extensive demonstrable experience of leading teams that design, build and operate cloud-based SaaS products and platforms. You are passionate about cultivating an environment that provides growth and opportunity for all team members and energizes them to do their best work.In this role, you will lead from the front by applying and sharing your Software Engineering experience in a team responsible for the performance and reliability of our SaaS products and the development and enablement of internal systems and capabilities that eliminate manual work through automation. You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.What You Will OwnBuild, manage, and mentor a high-performing Platform Engineering team, fostering a culture of collaboration, accountability, and continuous development.Ensure timely and efficient delivery of the teams project and reactive work to support the needs of the business in alignment with Product and Technology RoadmapsProvide coaching, training, and career development opportunities to strengthen the team's skills and performanceEnsure effective planning and allocation of team capacity through project management, planning/estimation, risk management and predictable delivery while creating visibility of all workProvide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution designTranslate business problems and complex requirements into simple, tractable technical solutionsContribute to the preparation and execution of Product & Technology roadmapsImplement and maintain monitoring/alerting/logging systems to identify and respond to incidentsConduct/participate in Root Cause Analyses (RCAs) and blameless post-mortemsParticipate in on-call rotations to ensure system reliability and rapid incident response.Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growthCollaborate with product engineering teams to design/build fit-for-purpose and observable softwareLead innovation within the platform team, and ensure that successful ideas are evangelized and propagated across the company.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or similar Recent and proficient experience development in C#/.NETProven experience (3+ years) Leading Platform Engineering or Site Reliability Engineering teamsRecent and proficient experience (8+ years) in C#/.NET developmentExperience (2+ years) working on a SaaS platform, preferably in a leadership capacityProven track record of designing, building and operating highly-available and performant production environments, preferably using KubernetesProficiency with one or more public cloud providers such as Azure, AWS or GCPProficiency using Infrastructure as Code (IaC) tools such as TerraformExperience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar.Strong business acumen and strategic thinking capabilitiesExceptional leadership, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiencesAbility to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude. Preferred Qualifications:Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plusExperience in database management/performance tuning, particularly MSSQL.Experience working with frontend technologies (React)Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

About StarRezStarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. The RoleWe are looking for a Senior Platform Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced .NET developer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations. In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation.You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.Role SpecificsWork Location: HyderabadTravel: 5%Reporting Structure: Reports to Director, EngineeringWhat You Will Own:Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution designIdentify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks.Implement and maintain monitoring/alerting/logging systems to identify and respond to incidentsConduct/participate in Root Cause Analyses (RCAs) and blameless post-mortemsParticipate in on-call rotations to ensure system reliability and rapid incident response.Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growthConduct performance tests to identify and remediate bottlenecksDevelop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code.Monitor, review and tune databases to ensure high availability and performanceCollaborate with product engineering teams to design/build fit-for-purpose and observable softwareContribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or similar Proven experience (2-years+) in a Platform Engineering, Site Reliability Engineering or Software Engineering role.Experience (1+ years) working on a SaaS platformRecent and proficient experience in C#/.NET developmentProduction experience operating containerization technologies (Kubernetes).Proficiency with one or more public cloud providers such as Azure, AWS or GCPProficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation.Proficiency in scripting and automation using languages like Bash, PowerShell or Python.Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar.Proven track record of maintaining highly-available and performant production environments.Ability to identify and implement effective mitigation strategies and operational playbooks.Preferred Qualifications:Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus DeployRelevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plusExperience in database management/performance tuning, particularly MSSQL.Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

About StarRezStarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. [ME1] The RoleYou have an uncanny knack for problem solving and you have a sharp product mindset. Our Tech Leads are involved in all aspects of the software design process and create high-performing, scalable, and secure products. This is a hands-on technical role, with no people management responsibilities.As the most senior technical person in your team, you'll be hands-on in the solution and code, working alongside Product, Design, Quality, Platform, Security and your team to design right-size solutions to build our Products. You aren’t afraid to challenge the status quo and define solutions that sit outside of existing patterns.With deep knowledge of your domain and programming language, you not only understand how choices made in software design and its architecture affect areas like performance, memory management, maintainability and testability - you teach and promote this knowledge to others within and across teams. You are hands-on and keep up to date with the latest technologies.Required QualificationsBachelor's degree in Computer Science, Information Technology, or similar;You have held a Technical Lead (or similar role) for at least 2 years;You have worked to improve, modernise and decompose large codebases;Demonstrated experience creating products and features from the ground up, and successfully taking them through to production;Experience working on SAAS platforms at scale;An inclination towards communication, inclusion, and visibility;Ability to work collaboratively in a team-oriented environment;Excellent communication and interpersonal skills;Proficiency in PHP, MySQL, HTML, CSS, JavaScript, and related technologies;Experience with PHP frameworks (Laravel, Symfony, etc.);Strong experience working on Node, Vue.js, Next.js, Typescript;Expert knowledge of testing frameworks;SOLID Principals & Design Patterns;Git, Docker;Preferred QualificationsAccessibility;Knowledge of containerisation technologies;Understanding of CI/CD pipelines and DevOps principles;Proficiency with one or more public cloud providers such as Azure, AWS or GCP;Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team:StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

About StarRezStarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. The RoleWe are seeking a Lead Workplace Tech Engineer to drive innovation and excellence in workplace technology solutions for our growing organization. In this role, you will utilize strong leadership and technical expertise to design, implement, and maintain workplace technology systems, ensuring they meet the needs of our diverse and dynamic team.As a Lead Workplace Tech Engineer, you will play a pivotal role in ensuring workplace technology solutions are robust, reliable, and future-ready. You'll be joining our Workplace Technology Team engineers in a "follow the sun" model to provide support to our global business.Role SpecificsWork Location: HyderabadTravel: >5%Reporting Structure: Reports to Director, EngineeringWhat You Will OwnDevelop and maintain processes for imaging and deploying laptops and other end-user devicesDesign and implement workplace technology solutions, including AV systems, end-user devices, and IT infrastructure.Oversee the procurement and inventory management of workplace hardware, including servers, network equipment, laptops, peripherals, and office technologyCollaborate with internal stakeholders to assess technology needs and identify opportunities for improvement.Develop and execute strategies to enhance collaboration tools and employee technology experiences.Ensure reliable and efficient operation of workplace technology systems.Manage vendor relationships and oversee procurement and deployment of workplace technology solutions.Stay updated on emerging trends and technologies to drive innovation in workplace systems.Monitor and maintain system security, compliance, and performance.Provide hands-on technical support and troubleshooting for complex workplace technology issues.Manage the onboarding and offboarding processes, including account provisioning, deactivation, and ensuring seamless transitions for employees.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or similar Proficiency with one or more public cloud providers such as Azure, AWS or GCPExceptional, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiencesExperience with setting up and managing corporate networkingExperience with managing SSOO365 Tenant Administration ExperienceAbility to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude Preferred Qualifications:Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) are a plusExperience coding in PythonJamf/Intune/MDM ExperienceExperience in Okta administrationEven if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with India’s dynamic talent ecosystem. The Role As a Senior Quality coach, you will play a pivotal role in elevating our quality practices across Product & Technology. You will act as a strategic partner within Product & Engineering function, coaching teams in their journey to embed quality throughout the entire SDLC while fostering a culture of fast feedback & continuous improvement.Your experience with modern testing strategies and shift-left practices will empower every function to understand and own quality, leading to measurable improvements to the products quality and engineering delivery efficiency.In this role you will support multiple teams, influencing engineers to adopt scalable quality and testing practices, ensuring that testing enhances delivery rather than creating bottlenecks. While we advocate for engineers testing their own work, occasional hands-on testing maybe required.At the core of this role is a strong focus on customer experience – success means we’re solving customer problems and making our platform more intuitive and effective for our customers (internal and external). Role Specifics Work Location: HyderabadTravel: >5%Reporting Structure: Reports to Director, Engineering Application Deadline: This role will accept applications until XXXX, unless otherwise posted. What You Will Own Drives the adoption of repeatable quality practices across the entire SDLC, ensuring that improvements are embedded across all teams for long-term impact. Implements processes to ensure quality is considered up front, collaborating with Product, Design and Engineering from ideation through to delivery.Leads efforts to assess and test for non-functional requirements including performance, security and accessibility into common practices.Pairs with developers throughout the development process to apply a risk-based approach for testing. Uses data to assess quality maturity for their cross-functional teams, working with them to implement processes to address gaps. Can then measure and show impact of changes. Influences cross functional team members at the senior level to understand and adopt shift-left quality practices.Drives new innovative approaches to solve human and technical quality challenges at the company level and accountable for the success of these initiatives.Contributes to the growth and success of the QA team by championing quality initiatives. Creating alignment on definitions, approaches, and outcomes across all StarRez regions. Uses data to identify and communicate opportunities and track impact on progress. Required Qualifications 5+ years in QA role Experience growing & leading other QA Have a deep understanding and empathy for the end-users Strong knowledge of software QA methodologies, tools and processes Experience working in Agile/lean methodologies Strong written and verbal communication skills Meeting facilitation and organization Experience with Stakeholder management Experience with Change management Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it’s a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

We are seeking a Product Analyst to join our growing Product team. As a Product Analyst at StarRez, you will play a critical role in analyzing data to drive product decisions, improve user experience, and support business objectives. You will succeed here is you are passionate about data, curious about customer behavior, and eager to collaborate with cross-functional teams in a fast-paced SaaS environment to help influence roadmap direction and measure impact. What You Will Own Data Analysis: Analyze product usage data to uncover insights, trends, and opportunities for growth. Develop and maintain dashboards and reports to track key performance indicators (KPIs). Stakeholder Collaboration: Work closely with product managers, engineers, designers and broader cross functional stakeholders to identify data-driven opportunities. Provide actionable insights to support product development and feature prioritization. Customer Insights: Conduct behavioral analysis to understand user journeys and identify friction points. Partner with user research teams to supplement qualitative findings with quantitative data. Experimentation: Design, execute, and analyze A/B tests to optimize features and improve user engagement. Recommend changes based on test results to improve product outcomes. Documentation: Document data analysis processes, insights, and recommendations for future reference. Tool Ambassador Support the running of a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software. Stay across developments of its features and propose ways to leverage and integrate other internal data sources to Pendo to generate the highest impact data sets that can then be used to guide business decisions.

As a Senior Product Owner, you will be responsible for the end-to-end delivery of product workstreams, acting as the bridge between Product Managers and the development teams. While the Product Manager focuses more on leading the relevant product vision and strategy and generating impactful roadmaps, your role will be to ensure flawless execution of that body of work in conjunction with your Product Engineering team. That includes owning requirements and Acceptance Criteria, grooming the backlog and helping deliver quality software to market. Additionally, you will own and lead well defined projects, as agreed with the Product Manager, to deliver incremental value toward the Product and Technology departments goals. Ultimately, the Product Manager and the Product Owner collaborate to deliver world-class outcomes for our business. What You Will Own: Backlog Management & Prioritization Own and manage the product backlog for your assigned product or workstream. Collaborate with the Product Manager to understand product goals and ensure backlog prioritization aligns with strategic objectives. Clearly define user stories, acceptance criteria, and technical requirements in collaboration with the engineering and design teams. Delivery Execution Maintain alignment with the product roadmap, ensuring backlog items are prioritized and executed in line with roadmap goals. Identify and independently own well defined initiatives, as agreed with the Product Manager, ensuring successful delivery of these workstreams. Stakeholder Collaboration Coordinate with Product Managers to gather business requirements and translate them into actionable tasks. Collaborate closely with the Product Manager to ensure all executed work aligns with the product vision and strategic outcomes for the area. Actively engage with cross-functional teams, including Engineering, Design, Quality, and Customer Success. Refinement & Continuous Improvement Assist backlog refinement sessions, sprint planning, and retrospectives, continuously improving processes and team effectiveness. Support all relevant agile processes that the team follows, ensuring high levels of collaboration and accountability. Analyze and incorporate feedback from users, Quality, and internal stakeholders to refine features and improve outcomes. Product Quality & Value Delivery Collaborate to ensure the delivered product increments meet quality standards and deliver value to users. Track and report on key delivery metrics, identifying areas for improvement and ensuring alignment with product goals. Ensure proper documentation of delivered features and support the go-to-market process in collaboration with Product Managers. Work with the Product Manager to determine optimizations to live features and incremental work that may further enhance the delivery of outcomes. Required Qualifications: 5+ years of experience as a Product Owner, Senior Product Owner, or similar role in a SaaS environment. Strong understanding of agile product development frameworks, including Scrum or Kanban. Proven track record of managing complex product backlogs and delivering high-impact features on time. Excellent collaboration skills with cross-functional teams, including engineering, design, and QA. Strong communication skills, with the ability to clearly convey requirements and priorities to technical and non-technical stakeholders. Analytical mindset, with the ability to break down complex problems into actionable solutions. Experience working closely with Product Managers to translate strategic goals into deliverable tasks. Familiarity with product management and development tools (e.g., Jira, Confluence, Miro etc)

As a Product Analytics Leader at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization. What You Will Own Leadership & Strategy: Define and implement the product analytics strategy to support product and business goals. Lead a small but highly capable team of analysts, providing mentorship, guidance, and development to scale the impact of the team for the benefit of the busines. Data-Driven Insights: Partner with product and executive teams to identify key questions and deliver insights that influence product roadmaps, improve business operations and bottom line impact. Analyze complex datasets to uncover trends, identify opportunities, and solve business challenges. Advanced Analytics & Experimentation: Design and oversee A/B testing frameworks, ensuring statistical rigor and reliable results. Apply advanced analytics techniques (e.g., regression analysis, cohort analysis, segmentation) to inform strategic decisions.Stakeholder Collaboration and Communication: Serve as a trusted advisor to product managers, engineers, designers, customer operations, marketers, sales leaders and other executives on data-related matters. Translate technical findings into clear, actionable recommendations for diverse audiences. Be a great data story teller, skilled in the art of using data visualization to bring to life stories on how our users are engaging with our software. Present findings in compelling and easy to digest ways to leaders all the way up to the CEO. Data Infrastructure: Collaborate with data engineering teams to ensure robust and scalable data pipelines. Advocate for tools and systems that improve data accessibility and usability across the organization. Performance Monitoring: Establish and maintain dashboards and reporting mechanisms to track product performance and user behavior. Regularly communicate findings to stakeholders and leadership. Tool Ambassador: Run a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software. Stay across developments of its features and leverage connections with other internal insights tools (eg. Salesforce and Domo) to generate the highest impact data sets that can then be used to guide business decisions.