About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role As a Senior Product Owner, you will be responsible for the end-to-end delivery of product workstreams, acting as the bridge between Product Managers and the development teams. While the Product Manager focuses more on leading the relevant product vision and strategy and generating impactful roadmaps, your role will be to ensure flawless execution of that body of work in conjunction with your Product Engineering team. That includes owning requirements and Acceptance Criteria, grooming the backlog and helping deliver quality software to market. Additionally, you will own and lead well defined projects, as agreed with the Product Manager, to deliver incremental value toward the Product and Technology department's goals. Ultimately, the Product Manager and the Product Owner collaborate to deliver world-class outcomes for our business. What You Will Own Backlog Management & Prioritization Own and manage the product backlog for your assigned product or workstream. Collaborate with the Product Manager to understand product goals and ensure backlog prioritization aligns with strategic objectives. Clearly define user stories, acceptance criteria, and technical requirements in collaboration with the engineering and design teams. Delivery Execution Maintain alignment with the product roadmap, ensuring backlog items are prioritized and executed in line with roadmap goals. Identify and independently own well defined initiatives, as agreed with the Product Manager, ensuring successful delivery of these workstreams. Stakeholder Collaboration Coordinate with Product Managers to gather business requirements and translate them into actionable tasks. Collaborate closely with the Product Manager to ensure all executed work aligns with the product vision and strategic outcomes for the area. Actively engage with cross-functional teams, including Engineering, Design, Quality, and Customer Success. Refinement & Continuous Improvement Assist backlog refinement sessions, sprint planning, and retrospectives, continuously improving processes and team effectiveness. Support all relevant agile processes that the team follows, ensuring high levels of collaboration and accountability. Analyze and incorporate feedback from users, Quality, and internal stakeholders to refine features and improve outcomes. Product Quality & Value Delivery Collaborate to ensure the delivered product increments meet quality standards and deliver value to users. Track and report on key delivery metrics, identifying areas for improvement and ensuring alignment with product goals. Ensure proper documentation of delivered features and support the go-to-market process in collaboration with Product Managers. Work with the Product Manager to determine optimizations to live features and incremental work that may further enhance the delivery of outcomes. Required Qualifications 5+ years of experience as a Product Owner, Senior Product Owner, or similar role in a SaaS environment. Strong understanding of agile product development frameworks, including Scrum or Kanban. Proven track record of managing complex product backlogs and delivering high-impact features on time. Excellent collaboration skills with cross-functional teams, including engineering, design, and QA. Strong communication skills, with the ability to clearly convey requirements and priorities to technical and non-technical stakeholders. Analytical mindset, with the ability to break down complex problems into actionable solutions. Experience working closely with Product Managers to translate strategic goals into deliverable tasks. Familiarity with product management and development tools (e.g., Jira, Confluence, Miro etc) Preferred Qualifications Experience working in B2B SaaS, particularly in Property Tech or Housing. Certified Scrum Product Owner (CSPO) or similar agile certification. Understanding of user-centered design principles and product discovery techniques. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. Show more Show less
About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role We are seeking a people first, delivery focused Engineering Manager to join our global team. As an Engineering Manager at StarRez, you are responsible for building and evolving team culture and practice to support high performing engineering teams. You have a knack for managing people and process, providing clarity and creating an environment where Engineers can do their best work. Working closely with Product Managers, Product Designers, Quality and your Engineering team in a hands-off capacity, you'll bring your strong technology, delivery management and people skills together to deliver high quality software solutions to our customers. As an enabler for your team, you are responsible for their day-to-day operations, managing the delivery of projects, and keeping your team focused on outcomes. What You Will Own Utilizing your people leadership experience to support the continuous learning, up-skilling, and career growth of Software Engineers and Technical Leads. Contributing to measurable, tangible improvements to Engineering productivity for your team by creating a culture of continuous improvement, focussed on the delivery of high-quality software to our customers. Being part of the Engineering Leadership team and running, or contributing to, broader Engineering initiatives while supporting and advocating for other cross-cutting initiatives. Owning and managing the resourcing and delivery plans of your team in collaboration with Product Managers, Designers, and Technical Leads. Manage project planning, estimation, priorities, deadlines, and delivery of results while creating visibility of work for effective stakeholder management. Lead the breakdown and refinement of work, ensuring clear requirements and deliverables. Advocating for software engineers, help them remove obstacles, unlock their potential and improve their performance. Conducting regular one-on-ones, identifying top performers and supporting their career growth while creating structure to uplift where required Required Qualifications 4+ years managing cross functional agile software development teams 1+ years experience working on a SaaS platform Preferred Qualifications Strong written and oral communication skills. Strong organisational and time management skills with track record of timely and independent closure of tasks and action items. Strong practical knowledge of Engineering Process and Management Demonstrated success working directly on programs and/or research efforts. Proven track record of people management. An inclination towards communication, inclusion, and visibility. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 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About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role As a recruiter in our talent acquisition team, you will be responsible for the full spectrum of the hiring plan from identifying needs, executing a strategy, developing a pipeline, finding and shortlisting candidates, to closing successful hires globally, including but not limited to India. Your role will be to drive and uphold our employer brand, ensuring we attract, hire, and retain StarRezians who drive customer and company outcomes and contribute to our culture. You will be a strategic partner across teams, functions and geographies internally in achieving our hiring goals. Role Specifics Work Location: Hyderabad, IN Travel: <5% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.] Reporting Structure: Reports to Director, Talent Acquisition Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Partner with key leaders to conduct full cycle recruiting inclusive of job posting, sourcing, assessments, screening, and hiring the best top talent available. Utilize advanced sourcing techniques to identify and engage with passive candidates through various channels, including social media, networking, and direct sourcing. Collaborate with the People & Culture team and senior leaders in setting short- and long-term recruiting strategies to exceed business objectives & key results. Host and attend recruitment and hiring events. Represent the company at industry events, hiring drives, and networking opportunities to build a strong talent pipeline. Collaborate with HR Business Partners to develop competitive offers, including salary negotiations and benefits packages. Implement strategies to attract a diverse candidate pool and support the company's diversity and inclusion goals. Required Qualifications 5+ years' experience recruiting top talent, preferably for technical roles a product company. Strong track record of finding and hiring top talent globally across functions and levels. Proficiency using tools including but not limited to Naukri and LinkedIn Recruiter Data-oriented with strong attention to detail and ability to use data to drive analysis and decision making. Ability to partner and collaborate closely with leaders at all levels on strategies for sourcing and hiring the best candidates. Ability to work within standard operating best practices, while allowing flexibility and customization based on the role and pipeline being generated. Preferred Qualifications Experience in Greenhouse Applicant Tracking System Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 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About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role We are seeking a Senior Software Engineer to join our global team. As a Senior Software Engineer at StarRez, you have an uncanny knack for problem solving and you have a sharp product mindset. You will be involved in all aspects of the software design process and create high-performing, scalable, and secure products.â¯In addition, you will use your advanced knowledge to upskill and mentor junior engineers. What You Will Own Development, maintenance and support of a C# ASP.NET application Collaborate with engineers, product managers, designers and other stakeholders within Australia and internationally to meet customers' needs Contribute to code reviews and automated testing Participate in daily stand-up and regular refinement and planning meetings as part of a team-based, agile/scrum environment Work autonomously and pair up with team members when appropriate Required Qualifications 6+ years of experience in software engineering Bachelor's degree in Computer Science, Information Technology, or similar Deep knowledge of .NET ecosystem (framework 4.6+ / .NET 6+) Web technologies – C#, MVC, HTML, JavaScript, CSS etc Experience with testing frameworks in C# Azure SQL Experience with software development tools and processes including Git, Visual Studio, Agile/Scrum, Jira Experience working on SAAS platforms at scale An inclination towards communication, inclusion, and visibility Experience with coaching and uplifting other developers, and the confidence to challenge the status quo Preferred Qualifications Strong organizational and communication abilities Accessibility Knowledge of containerisation technologies Understanding of CI/CD pipelines and DevOps principles Proficiency with one or more public cloud providers such as Azure, AWS or GCP A test-driven approach to engineering Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. Show more Show less
About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role You have an uncanny knack for problem solving and you have a sharp product mindset. Our Tech Leads are involved in all aspects of the software design process and create high-performing, scalable, and secure products. This is a hands-on technical role, with no people management responsibilities. As the most senior technical person in your team, you'll be hands-on in the solution and code, working alongside Product, Design, Quality, Platform, Security and your team to design right-size solutions to build our Products. You aren't afraid to challenge the status quo and define solutions that sit outside of existing patterns. With deep knowledge of your domain and programming language, you not only understand how choices made in software design and its architecture affect areas like performance, memory management, maintainability and testability - you teach and promote this knowledge to others within and across teams.You are hands-on and keep up to date with the latest .NET and web technologies. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or similar You have held a Technical Lead (or similar role) for at least 2 years You have worked to improve, modernise and decompose large codebases Demonstrated experience creating products and features from the ground up, and successfully taking them through to production Experience working on SAAS platforms at scale An inclination towards communication, inclusion, and visibility Deep knowledge of .NET ecosystem (framework 4.6+ / .NET 6+) Web technologies –⯠C#, MVC, HTML, JavaScript, CSS etc Experience with testing frameworks in C# Azure SQL Git Preferred Qualifications Accessibility Knowledge of containerisation technologies Understanding of CI/CD pipelines and DevOps principles Proficiency with one or more public cloud providers such as Azure, AWS or GCP Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
As the Product Analytics Leader at StarRez, you will be responsible for overseeing the impact measurement of our software throughout the customer and user lifecycle. Your insights will play a crucial role in shaping the product strategy and roadmap, enhancing the customer experience, and optimizing overall business performance. This senior-level position requires a combination of technical and data expertise, strategic thinking, and leadership to deliver actionable insights that influence decision-making across the organization. Your key responsibilities will include: 1. **Leadership & Strategy:** Define and implement the product analytics strategy to align with product and business goals. Lead a team of analysts, providing mentorship and guidance to scale the team's impact. 2. **Data-Driven Insights:** Collaborate with product and executive teams to identify key questions and deliver insights that drive product roadmaps and enhance business operations. Analyze complex datasets to uncover trends and opportunities. 3. **Advanced Analytics & Experimentation:** Design and oversee A/B testing frameworks, apply advanced analytics techniques to inform strategic decisions. 4. **Stakeholder Collaboration and Communication:** Act as a trusted advisor to various teams within the organization, translate technical findings into actionable recommendations, and present findings in compelling ways. 5. **Data Infrastructure:** Collaborate with data engineering teams to ensure robust data pipelines and advocate for tools that improve data accessibility across the organization. 6. **Performance Monitoring:** Establish dashboards and reporting mechanisms to track product performance and user behavior. 7. **Tool Ambassador:** Run a Centre of Excellence for Pendo and leverage connections with other internal insights tools to guide business decisions effectively. **Required Qualifications:** - Experience: 6+ years in product analytics or data science, with at least 2 years in a leadership role. - Technical Skills: Advanced SQL skills, proficiency with visualization tools, experience with statistical programming languages. - Leadership Skills: Proven ability to lead high-performing teams, excellent stakeholder management skills. - Competencies: Strategic mindset, problem-solving skills, outstanding communication skills. - Education: Bachelor's or Master's degree in Data Science, Statistics, Business Analytics, or related field. Even if you do not meet all the Preferred Qualifications but believe you have the necessary skills to excel in this role, we encourage you to apply. Joining StarRez means being part of a workplace where you can belong, build, and grow. Our people-first culture, global impact, long-term vision, stability, and Z-Factor make us a unique and rewarding place to work. If you are enthusiastic about creating innovative products in a collaborative environment, StarRez India welcomes you. We are committed to fostering a diverse and inclusive workforce, welcoming individuals from all backgrounds to apply. Please note that external recruiters and recruitment agencies are advised to adhere to our recruitment policies.,
About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! The Role StarRez, Inc. is seeking a Contract Administrator with a positive, can-do attitude to join our growing legal team. The Contract Administrator will work alongside the Legal Team and all relevant stakeholders to provide administrative support throughout all stages of the contracting process for both StarRez customer contracts and contracts for StarRez, its subsidiaries, and internal suppliers. This includes the RFP/intake process, negotiation scheduling, circulating documents for signatures, and closing out the contract within Salesforce and the Contract Lifecycle Management (CLM) system.The successful candidate will have extensive experience administering and managing the contract lifecycle for various types of contracts. They should be organized, meticulous, and dedicated to delivering outstanding team service. The ideal candidate will be comfortable triaging legal requests to the Legal team and have prior experience managing the contract workflow for either a SaaS/technology company or a higher education services provider. Role Specifics Work Location: 3 days in office; Hyderabad Travel: N/A Reporting Structure: Reports to Sr. Contracts Counsel What You Will Own Independently assess, triage, and assign legal review requests to the Legal team for new contracts and modifications on previously executed contracts. Manage the contract intake email box and communicate with internal stakeholders on contract updates and status reports. Facilitate the contract signing process and contract retention procedures, including follow-up and communication with internal and external stakeholders. Conduct post-signature contract and compliance reviews to track essential contractual provisions and ensure a smooth handoff to implementation, customer success, and finance teams. Capture relevant metadata from customer agreements and input into the CLM for reporting for StarRez and all subsidiaries. Compile legal and contract metrics and analyze contract lifecycle data for presentation to the VP of Legal and executive stakeholders. Be a leader in process improvements, including strategies to scale legal services delivery to meet the company's growing needs. Assist with the management of a CLM system. Collaborate cross-functionally with teams throughout the business to ensure proper contractual management, recordkeeping, and adherence to best practices. Perform other responsibilities in support of the Legal team. Required Qualifications Meet ONE of the following educational requirements: Bachelor's degree in related field (business, law, economics, computer science, or similar) Paralegal Certification OR Associate's Degree 1+ years of experience in contract management OR 1+ years of experience in business operations and project management. Preferred Qualifications Demonstrated interest or experience in reviewing, managing, and administering contracts. Familiarity with legal terminology, contract law principles, and common contract clauses. Exceptional attention to detail as it relates to contract management. Proficiency in using CLM software and a deep understanding of contract lifecycle management processes, including contract creation, negotiation, execution, and post-execution management (familiarity with Lexion is a plus) Willingness to learn and adapt to new technologies, processes, and best practices in contract management as the company scales. Excellent written and verbal communication skills, with the ability to collaborate effectively with internal stakeholders, such as Sales, Legal, and Finance teams, as well as external parties. Strong organizational and project management skills to handle multiple contracts simultaneously and meet deadlines in a fast-paced environment. Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with Salesforce. Experience using a contract e-signature software (Conga Sign or DocuSign is a plus). Experience working for a SaaS/technology company or a higher education services provider International contract experience in Europe and the Middle East or Asia-Pacific (APAC) regions is a major plus. Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive! StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role We are seeking a Lead Workplace Tech Engineer to drive innovation and excellence in workplace technology solutions for our growing organization. In this role, you will utilize strong leadership and technical expertise to design, implement, and maintain workplace technology systems, ensuring they meet the needs of our diverse and dynamic team. As a Lead Workplace Tech Engineer, you will play a pivotal role in ensuring workplace technology solutions are robust, reliable, and future-ready. You'll be joining our Workplace Technology Team engineers in a "follow the sun" model to provide support to our global business. What You Will Own Develop and maintain processes for imaging and deploying laptops and other end-user devices Design and implement workplace technology solutions, including AV systems, end-user devices, and IT infrastructure. Oversee the procurement and inventory management of workplace hardware, including servers, network equipment, laptops, peripherals, and office technology Collaborate with internal stakeholders to assess technology needs and identify opportunities for improvement. Develop and execute strategies to enhance collaboration tools and employee technology experiences. Ensure reliable and efficient operation of workplace technology systems. Manage vendor relationships and oversee procurement and deployment of workplace technology solutions. Stay updated on emerging trends and technologies to drive innovation in workplace systems. Monitor and maintain system security, compliance, and performance. Provide hands-on technical support and troubleshooting for complex workplace technology issues. Manage the onboarding and offboarding processes, including account provisioning, deactivation, and ensuring seamless transitions for employees. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or similar Proficiency with one or more public cloud providers such as Azure, AWS or GCP Exceptional, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiences Experience with setting up and managing corporate networking Experience with managing SSO O365 Tenant Administration Experience Ability to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude Preferred Qualifications Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) are a plus Experience coding in Python Jamf/Intune/MDM Experience Experience in Okta administration Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez, Inc. is looking for a Salesforce Administrator to join our Business Systems team and own the day-to-day configuration, optimization, and maintenance of our Salesforce environment. This role is critical in supporting our GTM (Go-to-Market) Team including Sales, Marketing, as well as Customer Success, Professional Services, and Support. While technical proficiency is essential, we're also looking for someone with strong communication skills and a natural curiosity. Our ideal candidate isn't just satisfied with implementing an enhancement to the system, but wants to understand the "why" behind the request, and how it connects with broader business systems and outcomes. What You Will Own Serve as an administrator for our Salesforce environment (Sales Cloud + integrated apps) Manage user setup, roles, profiles, permissions, and data visibility across teams Manage Salesforce metadata configuration: workflows, automation (Flows), fields, page layouts, record types, validation rules, etc. Configure and maintain Salesforce automation and functionality, including flows, process builders, triggers, page layouts, fields, data security, etc. Configure and maintain CPQ functionality, including Advanced Approvals, Price Rules, Product Rules, and Bundles Work cross-functionally with RevOps, Marketing, Customer Success, Workplace Technology, and others to gather requirements and implement solutions that improve process efficiency Maintain data integrity through audits, reports, and deduplication strategies Efficiently roll out new features through proper Change Set methodology Support Salesforce integrations with third-party tools (e.g., Gong, HubSpot, Conga Composer / Conga Sign, etc.) Monitor system performance and resolve bugs, technical issues, or bottlenecks Document changes, best practices, and procedures in internal wikis and Confluence (Jira) Provide internal support and training to Salesforce users Required Qualifications 2–4 years of Salesforce Administration experience in a fast-paced environment Salesforce Administrator Certification required (Advanced Admin or Platform App Builder a plus) Solid understanding of Salesforce best practices, automation tools (especially Flows), custom objects, metadata, etc. Experience supporting cross-functional teams (Sales, Marketing, Customer Success, Finance) Excellent communication and collaboration skills — ability to translate business needs into technical requirements Curiosity for and interest in the "why" of system architecture rather than simply the "what" Familiarity with Jira, Confluence, and ticketing workflows Experience with managed package evaluations, testing, and implementation Appreciation of well-crafted systems and data architecture; enjoyment in building Salesforce into an incredibly helpful tool Proficient in standard office applications: Word, Excel, and Outlook Preferred Qualifications Salesforce Certified CPQ Administrator certification Experience integrating external platforms into Salesforce. Strong investigative and problem-solving skills Data-driven mindset Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role As a Senior Product Owner, you will be responsible for the end-to-end delivery of product workstreams, acting as the bridge between Product Managers and the development teams. While the Product Manager focuses more on leading the relevant product vision and strategy and generating impactful roadmaps, your role will be to ensure flawless execution of that body of work in conjunction with your Product Engineering team. That includes owning requirements and Acceptance Criteria, grooming the backlog and helping deliver quality software to market. Additionally, you will own and lead well defined projects, as agreed with the Product Manager, to deliver incremental value toward the Product and Technology department's goals. Ultimately, the Product Manager and the Product Owner collaborate to deliver world-class outcomes for our business. What You Will Own Backlog Management & Prioritization Own and manage the product backlog for your assigned product or workstream. Collaborate with the Product Manager to understand product goals and ensure backlog prioritization aligns with strategic objectives. Clearly define user stories, acceptance criteria, and technical requirements in collaboration with the engineering and design teams. Delivery Execution Maintain alignment with the product roadmap, ensuring backlog items are prioritized and executed in line with roadmap goals. Identify and independently own well defined initiatives, as agreed with the Product Manager, ensuring successful delivery of these workstreams. Stakeholder Collaboration Coordinate with Product Managers to gather business requirements and translate them into actionable tasks. Collaborate closely with the Product Manager to ensure all executed work aligns with the product vision and strategic outcomes for the area. Actively engage with cross-functional teams, including Engineering, Design, Quality, and Customer Success. Refinement & Continuous Improvement Assist backlog refinement sessions, sprint planning, and retrospectives, continuously improving processes and team effectiveness. Support all relevant agile processes that the team follows, ensuring high levels of collaboration and accountability. Analyze and incorporate feedback from users, Quality, and internal stakeholders to refine features and improve outcomes. Product Quality & Value Delivery Collaborate to ensure the delivered product increments meet quality standards and deliver value to users. Track and report on key delivery metrics, identifying areas for improvement and ensuring alignment with product goals. Ensure proper documentation of delivered features and support the go-to-market process in collaboration with Product Managers. Work with the Product Manager to determine optimizations to live features and incremental work that may further enhance the delivery of outcomes. Required Qualifications 5+ years of experience as a Product Owner, Senior Product Owner, or similar role in a SaaS environment. Strong understanding of agile product development frameworks, including Scrum or Kanban. Proven track record of managing complex product backlogs and delivering high-impact features on time. Excellent collaboration skills with cross-functional teams, including engineering, design, and QA. Strong communication skills, with the ability to clearly convey requirements and priorities to technical and non-technical stakeholders. Analytical mindset, with the ability to break down complex problems into actionable solutions. Experience working closely with Product Managers to translate strategic goals into deliverable tasks. Familiarity with product management and development tools (e.g., Jira, Confluence, Miro etc) Preferred Qualifications Experience working in B2B SaaS, particularly in Property Tech or Housing. Certified Scrum Product Owner (CSPO) or similar agile certification. Understanding of user-centered design principles and product discovery techniques. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role As a Senior Quality Engineer for CollegePads, you will play a pivotal role in elevating our quality practices across the CollegePads product. You will be an expert within our engineering organization, deeply understanding product and systems of our off-campus student housing product. This role will balance hands-on individual contributor responsibilities along with leading, influencing, and coaching your peers. This senior individual contributor role is for someone who is passionate about seeing systems holistically, has a vision of quality, and is eager to drive and ensure the highest standards of quality and stability for our CollegePads off-campus housing ecosystem. You will leverage your deep understanding of the product and complex system integrations to guide and influence our development process. Your role is not to manage a team, but to be a quality champion who partners directly with developers, helping them to see different aspects of their features, anticipate risk, and build more robust, scalable, and reliable software. At the core of this role is a strong focus on the customer experience; success means we're solving customer problems and making our platform more intuitive and reliable. What You Will Own Own and drive end-to-end testing strategy for complex distributed systems, proactively identifying risks, integration challenges, and performance bottlenecks while establishing clear quality vision across the product. Implement quality-first processes that embed testing considerations early in the development lifecycle, collaborating with Product, Design, and Engineering teams from ideation through delivery. Provide quality focused input on testability, scalability, and reliability during ticket grooming and feature discussions, offering insights on product resilience and usability considerations while defining and championing product-focused quality standards and engineering best practices. Design and execute integration testing strategies and performance testing for CollegePads' distributed systems, with experience in service virtualization and ability to build pragmatic solutions using engineering principles Champion shift-left quality culture by mentoring developers on testing principles and TDD, clear acceptance criteria, early validation and fast feedback loops. Partner with teams to identify systemic quality challenges and create improvement plans Establish data-driven quality management by implementing comprehensive metrics and KPIs to assess team maturity, track system health, and demonstrate measurable impact of quality initiatives across the product. Drive innovative quality engineering approaches specifically for CollegePads, taking full accountability for successful execution and adoption across our product development teams. Ability to work with ambiguity, proactive in designing solutions based on data when non currently exists Required Qualifications 7+ years of progressive software engineering experience with deep focus on quality engineering in complex, distributed system environments. Proven track record as a senior software engineer with strong quality mindset and ability to influence technical direction through innovative, pragmatic approaches. Exceptional systems-thinking mindset toward quality challenges, with natural ability to see integration complexities, performance implications, and reliability concerns across the product. Outstanding engineering problem-solving skills with talent for creative approaches to quality challenges, root cause analysis of complex system behaviours, and innovative solutions that go beyond traditional testing. Excellent technical communication and collaboration skills to effectively guide and influence engineering peers through deep technical expertise and strategic quality insights. Genuine curiosity and passion for understanding product architecture, user experience flows, and business impact of engineering decisions. Strong programming skills with hands-on experience building testing infrastructure and test automation frameworks from the ground up.\ Deep experience designing performance and scalability testing strategies using engineering creativity to solve unique system challenges. Strong database and data architecture knowledge (SQL/NoSQL) for comprehensive system verification, test data management, and quality validation strategies across complex data flows Reasons to join our Team Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, and others A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to thrive! About the Role The Support Team Lead is responsible for coordinating the day to day work of the Support team in providing a superior customer experience. This role requires demonstrated technical proficiency but is highly focused on people management. The incumbent guides, coaches, and trains a team of Supporters achieving successful results through team results. The Team Lead - Support also provides customer assistance, high level problem solving, technical trouble shooting across multiple systems, and handles escalations as appropriate. They are also expected to contribute to the creation of a sustainable innovation culture within StarRez by implementing creative approaches to solve business problems. Requirements Team Management Lead, coach, and develop a team of Support Specialists to ensure high-quality, timely resolution of customer inquiries. Allocate and monitor support tickets, ensuring accurate tracking in Zendesk. Promote customer self-service via StarCare Online and the Knowledge Base. Ensure proper escalation processes are followed and keep management informed. Monitor team performance, prepare regular reports, and complete quarterly reviews. Provide feedback and maintain accurate leave and goal-tracking records. Create an inclusive, innovative, and open communication culture. Customer Satisfaction Ensure customers receive superior technical support with a confident, positive approach across phone, email, and chat. Handle escalated calls and provide high-level troubleshooting across multiple systems. Track and report customer satisfaction KPIs (e.g., NPS, CSAT). Conduct call evaluations and deliver coaching to improve service quality. Training & Development Identify training needs for new and existing support staff. Deliver training on product knowledge, product changes, and seasonal readiness (e.g., Portal Season). Support skill progression and professional development for tenured team members. Communications Actively align team activities with company goals and initiatives. Maintain clear, regular communication with team members and the Support management team. Required Qualifications Skills & Competencies Strong technical proficiency; ideally in SQL Proficiency with Microsoft Office Suite and support tools (e.g., JIRA, Zendesk). Excellent written and verbal communication skills. Ability to coach, mentor, and provide constructive feedback. Strong troubleshooting, problem-solving, and judgment skills. Ability to manage multiple priorities in a fast-paced environment. Calm, confident handling of customer interactions across channels. Confidentiality in handling business and employee information. Ability to present ideas internally and externally (e.g., annual conferences). Knowledge & Experience 3–5 years' experience in customer support functions. At least 6–12 months of leadership experience Values & Attitudes Outcome-focused with strong ownership of work. Process-driven and structured. Proactive, adaptable, and willing to learn. Positive, team-oriented, and approachable. Committed to deadlines and delivering results. Preferred Qualifications Bachelor's degree in IT, business, or related field (preferred but not required). Experience collaborating with higher education institutions. Strong conflict resolution and relationship-building skills. Hands-on experience with: Database-driven applications and modern web technologies (Payment Gateways, ETL/Data Management, SSO, Relational Databases). Industry certifications (Microsoft, ITIL, AWS, or equivalent). Experience working with international teams and clients. Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About StarRez StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to thrive! About the Role StarRez's Learning & Content team is looking for a highly organized and detail-oriented individual to join our team as a Front-End Developer. The Front-End Developer is responsible for creating visually appealing and user-friendly interfaces for StarRez clients and end users in Zendesk, Absorb LMS, and Pendo. This role requires a strong understanding of web development technologies, excellent project management skills, and a keen eye for design. Requirements Translate custom designs into functional, responsive, cross browser compatible web experiences within Zendesk, Absorb LMS, and Pendo Lead large-scale development projects including planning and estimates, coordinating with project teams and executing with limited guidance Build flexible, scalable, and maintainable websites and solutions Provide strategic insights and reviews of design solutions prior to development Handle version control (Git) and continuous integration deployments of code between development, staging, and production environments Participate in code reviews to instill the highest of code quality, ensure best practices, and own the continuous improvement of yourself and the team Stay up to date with the latest trends, techniques, and innovations in development Implement best practices for semantic markup and execution of browser code execution within our applications in order to support SEO and site performance metrics Required Qualifications Bachelor's Degree in Computer Science or related field 3+ years experience as a Web Developer in a professional work environment Highly proficient in HTML5, CSS3, SASS, JavaScript, jQuery Experience with Learning Management Systems (Absorb LMS is a plus) Experience with Pendo.io guides is a plus Experience with video editing and production is a plus (Adobe Premiere or Techsmith Camtasia) Ability to work with REST APIs, JSON, and webhooks is a plus Ability to develop responsive websites with a mobile-first approach Ability to create custom javascript animations, transitions, and micro interactions A track record of writing code that is clean, understandable, cross browser and cross device compatible Preferred Qualifications Professional level knowledge of industry standard design software and tools pertaining to development usage such as inspecting designs, saving assets, etc. Multitasking & Time Management skills a must Strong leadership and motivational skills Highly communicative with the ability to coordinate between account and development teams Able to work independently Experienced with communicating with clients directly Eager and motivated to learn new concepts A team player in a collaborative environment Highly organized with attention to detail and consistency Ability to be a self-starter & self-motivated with strong work ethic Excellent written and verbal communication skills Willingness to learn and improve skills Ability to analyze and propose solutions to problems Experience working in Figma a plus Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
You are looking to join StarRez's Learning & Content team as a Front-End Developer. In this role, your primary responsibility will be to create visually appealing and user-friendly interfaces for StarRez clients and end users in Zendesk, Absorb LMS, and Pendo. To excel in this position, you will need a strong understanding of web development technologies, excellent project management skills, and a keen eye for design. **Key Responsibilities:** - Translate custom designs into functional, responsive, cross-browser compatible web experiences within Zendesk, Absorb LMS, and Pendo - Lead large-scale development projects including planning and estimates, coordinating with project teams and executing with limited guidance - Build flexible, scalable, and maintainable websites and solutions - Provide strategic insights and reviews of design solutions prior to development - Handle version control (Git) and continuous integration deployments of code between development, staging, and production environments - Participate in code reviews to ensure the highest code quality and continuous improvement - Stay updated with the latest trends and innovations in web development - Implement best practices for semantic markup and browser code execution to support SEO and site performance metrics **Qualifications Required:** - Bachelor's Degree in Computer Science or related field - 3+ years of experience as a Web Developer in a professional work environment - Highly proficient in HTML5, CSS3, SASS, JavaScript, jQuery - Experience with Learning Management Systems (Absorb LMS is a plus) - Experience with Pendo.io guides is a plus - Experience with video editing and production (Adobe Premiere or Techsmith Camtasia) is a plus - Ability to work with REST APIs, JSON, and webhooks is a plus - Ability to develop responsive websites with a mobile-first approach - Ability to create custom JavaScript animations, transitions, and micro interactions - Track record of writing clean, understandable, cross-browser, and cross-device compatible code StarRez offers a compelling opportunity to be part of a team that values its members and fosters growth and development. If you believe you possess the skills and motivation to succeed in this role, we encourage you to apply, even if you do not meet all the Preferred Qualifications mentioned.,
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez's core values with India's dynamic talent ecosystem. The Role The Director of Product Engineering is a proactive, self-starting leader of leaders working across Products and leading multiple product engineering teams. With a proven track record of consistently delivering customer value, translating to commercial results in a B2B SAAS environment. As a leader across Product and Engineering you will be a champion for building the right thing and building it right. An integral part of our Leadership team, you will embed lean practices across the entire PDLC – ensuring customer value is at the core of everything we do. You do this by promoting a culture of experimentation, validating hypothesis, learning from mistakes, failing fast, and promoting a continuous improvement culture. You will be responsible for guiding teams toward making pragmatic decisions, balancing customer, business and technical needs to deliver the best outcomes for StarRez and our customers. You demonstrate strong leadership, active listening, effective communication, and the ability to influence and drive credibility and reliability within the team. Role Specifics Work Location: Hyderabad, Telengana – Hybrid 4 days in office Travel: <20% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.] Reporting Structure: Reports to VP, Engineering What You Will Own Leadership and Culture: A strong team leader and steward, capable of inspiring a culture of excellence. A natural problem solver who stays calm under pressure to keep team members aligned and focused, people look to you for leadership and guidance. Demonstrating optimism, self-awareness, accountability, and openness to feedback for personal growth and instilling these values in your team. Strategy and Engagement: capable of transitioning between high-level strategic context and detailed product execution effortlessly, using your exceptional communication and storytelling skills to motivate and influence stakeholders at all levels. Team Management: Being an outcome-oriented and strong people manager, you coach and develop your team to align with company goals, emphasizing urgency and accountability. Cultivate a positive work environment that boosts morale, while fostering a high-performance culture through professional development and hiring top talent. Operational Excellence and Best Practice: Oversee road mapping, capacity planning, and delivery management while implementing and promoting software development best practices across the org including Architectural and Technical decision-making and documentation. Uplift org performance by embedding continuous improvement through learning and upskilling leaders. Delivery Management and Impact Measurement: Coordinate a Delivery Management practice in collaboration with other Senior Leaders within Product and Technology valuing transparency, and fast feedback. Ensure that appropriate reporting structures and metrics are in place for effective management and reporting of outcomes and delivery. Risk and Roadmap Management: Identify and mitigate risks that could impact product development and delivery. Be prepared to pivot direction and adjust the roadmap based on changing market conditions or business priorities. Develop contingency plans to address unforeseen challenges and changes in market conditions. Cross-functional Collaboration: Collaborate with cross-functional teams, both within Product & Technology and across the business, to ensure we're building the right thing the right way. Work effectively with other functions to improve our development practices and processes to ensure we consistently deliver exceptional customer value. Stakeholder Management: Ensuring alignment with key stakeholders by continuously communicating plans and status effectively across the company. Manage relationships with cross-functional and business stakeholders, as well as external vendors. Metrics and KPIs: Be data driven in your approach to understanding and improving both team process and product performance. Driven to deliver high quality value for customers, you will be optimizing the end-to-end product development process. Required Qualifications 5+ years of experience in building and leading product engineering teams. 2+ years of experience leading multiple mid-sized teams (20+ people) Engineering and/or Business Degree qualifications. Preferred Qualifications Proven track record of leading teams to successful production launches. Detailed knowledge of lean product practices, and agile software development methodologies. Proven ability to work in a fast-paced, dynamic environment while managing multiple evolving priorities effectively. Strong leadership and people management skills, and experience building and scaling a high-performing team. Experience in property management technology and Higher Education Housing is a plus. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
Role Overview: As a Product Analytics Leader at StarRez, you will oversee impact measurement of the software across the customer and user lifecycle. Your insights will play a crucial role in driving the product strategy, enhancing customer experience, and optimizing business performance. This senior-level position requires a blend of technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making throughout the organization. Key Responsibilities: - **Leadership & Strategy:** - Define and implement the product analytics strategy to align with product and business goals. - Lead a small but highly capable team of analysts, providing mentorship, guidance, and development to scale the team's impact. - **Data-Driven Insights:** - Partner with product and executive teams to deliver insights that influence product roadmaps, enhance business operations, and drive bottom-line impact. - Analyze complex datasets to identify trends, opportunities, and solve business challenges. - **Advanced Analytics & Experimentation:** - Design and oversee A/B testing frameworks with statistical rigor and reliable results. - Utilize advanced analytics techniques (e.g., regression analysis, cohort analysis, segmentation) to support strategic decisions. - **Stakeholder Collaboration and Communication:** - Act as a trusted advisor to various teams within the organization on data-related matters. - Translate technical findings into clear, actionable recommendations for diverse audiences. - Present findings in compelling ways to stakeholders at all levels. - **Data Infrastructure:** - Collaborate with data engineering teams to ensure robust and scalable data pipelines. - Advocate for tools and systems that enhance data accessibility and usability across the organization. - **Performance Monitoring:** - Establish and maintain dashboards and reporting mechanisms to track product performance and user behavior. - Regularly communicate findings to stakeholders and leadership. - **Tool Ambassador:** - Run a Centre of Excellence for Pendo, the incumbent Product Analytics tool, to maximize its value. - Stay updated on tool developments and leverage connections with other internal insights tools for impactful data sets. Qualification Required: - **Experience:** - 6+ years of experience in product analytics, data science, or related field, with at least 2 years in a leadership role. - Strong background in SaaS products and familiarity with subscription-based metrics. - **Technical Skills:** - Proficiency in advanced SQL for data extraction and transformation. - Familiarity with visualization tools like Pendo, Tableau, Looker, or PowerBI. - Experience with statistical programming languages such as Python and analytics platforms like Pendo, Amplitude, or Mixpanel. - **Leadership Skills:** - Demonstrated ability to lead and develop high-performing teams. - Strong stakeholder management and collaboration skills. - **Competencies:** - Strategic mindset with a focus on big-picture thinking and detailed execution. - Strong problem-solving and critical-thinking abilities. - Excellent written and verbal communication skills. - **Education:** - Bachelor's or Master's degree in Data Science, Statistics, Business Analytics, or related field. If you believe you possess the qualities required to excel in this role, even if you do not meet all the Preferred Qualifications, StarRez encourages you to apply and be part of their dynamic team. Please note that the job description does not include any additional details about the company.,
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role We're looking for a sharp, detail-obsessed administrative professional to support our Professional Services team in driving success across Service and Success Package projects. This role is perfect for someone who enjoys tracking moving pieces, loves a good spreadsheet, and thrives on keeping teams on track and stakeholders in the loop. This is not your average admin gig. Think less calendar wrangling, more operational quarterbacking. You'll be a key player in ensuring visibility, accountability, and smooth delivery across our project portfolio. Responsibilities Project Plan and Program Support Maintain and update Service and Success Package project plans, ensuring task owners, timelines, and dependencies are current Partner with Project Managers to monitor project status, flag risks, and surface gaps across timelines, budgets, and resource allocations Support program-level reporting and trend identification to help reduce non-billable time and increase on-time, in-scope delivery Stakeholder Reporting and Communications Prepare monthly utilization and performance reports for internal and external stakeholders, including visual dashboards and narrative summaries Track contract consumption against forecasted hours and raise alerts on over or under-utilization Coordinate internal check-ins and retrospectives to support continuous improvement Survey and Feedback Administration Manage the distribution and collection of customer satisfaction surveys following project engagements Compile and analyze survey data to identify trends, share wins, and inform delivery adjustments Required Qualifications 2+ years in an administrative, operations, or PMO support role, ideally within professional services or SaaS Strong organizational skills, with the ability to manage multiple priorities Confident using tools such as Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp) Strong communication skills, especially when summarizing data or coordinating across roles Comfortable navigating ambiguity, asking clarifying questions, and offering practical solutions Preferred Qualifications Experience in a customer-facing professional services environment Familiarity with Salesforce or similar CRM/reporting tools Exposure to project forecasting, billing, or time tracking data Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role Our Senior Support Representatives are fully responsible for handling customer inquiries via phone, chat, and email. Senior Support Representatives provide a high level of technical support with a positive and confident approach in a technical support environment. Responsibilities Customer Service, Customer Education Manage to successful resolution internal, external, and executive escalations Provide exemplary customer support and technical issue resolution of complex problems via phone, email, and chat. Meet performance objectives in call quality, customer satisfaction, and call handling Utilize critical thinking skills to analyze information and provide solutions Provide after hours and/or on-call coverage (scheduled in advance when possible) Monitor ticket and other possible issues in absence of Support Leadership Communications and Collaboration Effectively communicate and partner with colleagues to assist in resolving client issues Provide specific expectations and timely follow up on all customer issues Effectively communicate and partner with colleagues to assist in resolving client issues Facilitate screen connect sessions to aid customers in troubleshooting the product Training and Development Guide and advise the Support team in conjunction with Team Leads and Customer Support Manager. May participate in the training of new team members May participate in the mentoring and development of existing team members. Review knowledge base article drafts Other Additional duties and projects as assigned and required by business need Travel as needed (less than 1% of the time) with advanced notice Required Qualifications Exceptional communication skills, including strong public speaking and written communication abilities Highly self-motivated with excellent time management and organizational skills Strong problem-solving skills to manage and resolve escalations promptly Flexible and adaptable to work with customers across different time zones, including international clients Proven ability to remain focused and deliver results in a fast-paced work environment Skilled at multi-tasking and managing competing priorities effectively Proficient in the use of internal tools with strict adherence to company policies and procedures Demonstrates outstanding work ethic with a strong team-oriented mindset Ability to provide exemplary customer support and resolve technical issues via phone, email, and chat Quick learner with the ability to master a complex, multi-faceted product and adapt to ongoing product development Consistently meets performance objectives, including call quality, customer satisfaction, and call handling metrics Sets clear expectations with customers and provides timely follow-up on all issues Applies critical thinking skills to analyze information, identify root causes, and recommend effective solutions Communicates and collaborates effectively with colleagues to resolve client issues Facilitates remote troubleshooting sessions (e.g., screen connect) to assist customers with product issues Demonstrates strong call-handling and customer interaction soft skills Possesses strong software and hardware troubleshooting expertise Capable of self-managing while also contributing as an engaged member of the team Maintains motivation and performance in fast-paced, high-pressure environments Strong research abilities and problem-solving skills to resolve complex issues Reviews and contributes to the Technical Support Representative Knowledge Base articles Provides after-hours and/or on-call coverage as required Assists with urgent and escalated issues in a professional and timely manner Preferred Qualifications 1 year of customer service experience required 1 year of experience supporting or working with StarRez products. Experience using CRM Associates or bachelor's degree a plus SQL knowledge and ability to write queries Successfully performed role of Technical Support Representative Ability to query the StarRez Database with SQL statements Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! StarRez is an equal opportunity employer.
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role We are seeking a Customer Operations Team Manager, to support our growing team in Hyderabad. As a Customer Operations Team Manager, you are critical to the success of our customers and the company. It is important to show our customers a professional, well-refined process for implementing and supporting our solutions. This role supports Value Realization for our community to ensure success for the customer and growth of the company. Role Specifics Work Location: Hyderabad India – Hybrid (four days a week on site) Travel: <10% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.] Reporting Structure: Chief Customer Officer What You Will Own Provide overall support and leadership of India Office for Customer Operations Team Provide support for creation of Customer Operations projects Join team member calls as needed to provide support and guidance Responsible for creating new team member training Responsible for internal training for Customer Operations Team in India Office Responsible for Project Assignment Process Responsible for Case Escalation Process Meet individually with all Customer Operations Team members in India Office at least once a week to review projects and provide support Ensure seamless communication between Services, Customer Success, and Support roles in region Provide customer facing escalation support for Services, Customer Success, and Support Monitor administrative tasks of the Customer Operations Team to ensure consistency and accuracy Provide monthly reporting to key internal stakeholders on all customers using analytics that provide updates on customer health Required Qualifications Proficient User of Microsoft Office Suite and support systems Proficient User of Salesforce or comparable CRM Excellent attention to detail Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment. Effective verbal, written, and visual presentation skills Confident and professional conversation/facilitation skills over phone and video Strong judgment, issues management, and problem analysis techniques Knowledge of the customer lifecycle in Software as a Service (SaaS) High degree of integrity and ability to maintain confidentiality and trust around sensitive issues. Strong problem-solving skills, interpersonal skills and ability to develop effective working relationships with the business leaders within the company Confidence to make decisions that balance the customer needs with the company goals Strong communication skills and demonstrated ability to communicate complex information clearly and persuasively to create engagement and support across multiple levels within the organization Preferred Qualifications BS/BA preferred but not required 3 to 5 years in-depth experience working with cross-functional teams and departments Experience working in/with higher education institutions Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. StarRez is an equal opportunity employer.
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role The Implementation Specialist Level 1 is an individual contributor role within the Professional Services Organization who specializes in customization and configuration of vendor integrations in addition to data manipulation, import and reporting. This role is critical in successful onboarding or migration of the StarRez product and has a high emphasis on customer satisfaction with customers and internal stakeholders. Responsibilities Customizing and deploying vendor integrations via flat file, pre-built APIs or payment gateways for new customers or new product addendums. Provide a technical voice to the Project Team and liaise with external stakeholders on current integrations. Data manipulation to organize, validate, and import customer data into an SQL database. Extract and export data via SQL, reporting tools, text templating or via standard interfaces. Assist customers in the onboarding and use of StarRez Cloud only technology such as Amazon S3 buckets with SSE, Amazon SES for emails, and Azure Blob storage for documents and photos. Work remotely but collaboratively with other IS and Professional Service staff. Deliver outputs in a professional, timely manner contributing to a positive customer experience. Managing concurrent multiple software projects with a focus on tasks and timelines for deliverables. This role has after business hours requirements and may require occasional travel, which could include international travel. Required Qualifications 3+ years' experience in software onboarding, implementation, or technical consulting with a SaaS or enterprise application (data integrations, migrations, or API-focused work) 3+ years' experience with data import tools, both command line and web interface, or API. Preferred Qualifications Some familiarity with SQL querying and SQL Server Strong analytical skills – ability to arrive at a conclusion by asking the right questions, interpreting logs, and validating assumptions. Great debugging skills using various tools (i.e. IDE, Web Browser, Application level) A strong self-starter, multi-tasker, and attention to detail and deadlines Ability to break down a task/body of work into logical steps, identify a critical path, and begin executing immediately. Experience working in a collaborative work environment. Experience with Higher Education systems (SISs, housing operations, or comparable enterprise applications), and understanding of how StarRez or similar platforms fit into daily university operations. Great communication and documentation skills Professionally represent StarRez, the company and product, during project communications and at StarRez regional events. Capable of efficiently navigating and adapting to changing priorities and deadlines Reasons to join our Team: StarRez is not just a workplace—it's a place to belong, build, and grow. A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up. Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive. Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership. Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! StarRez is an equal opportunity employer.