Application Support Specialist

PRIMARY ROLE

• Troubleshoot application problems, identifying the issues and guiding users through corrective steps.
• Provide systems administration, monitoring and business/technical support.
• Provide System Administration / Access Management for all users of the system such as adding, removing, and updating access.
• Complete incident ownership including triage, investigation, escalations and post incident follow up.
• Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
• Working with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Understand client concerns, with focus of problem resolution ensuring client satisfaction.
• Internal - General Use
• Proactively communicate with clients regarding issue status and resolution progress.
• Able to do advanced troubleshooting such as Debugging, Writing SQL queries, Basic programming.

REQUIRED:

• Bachelors degree in information system or equivalent.
• 3 years experience in a similar application support role, ideally in an enterprise scale organization supporting third-party, internally hosted, and cloud-based solutions.
• Experience in logging and managing support tickets in a helpdesk system.
• Proficient in managing competing priorities and working to deadlines.
• Have general experience and expertise with software and programs, and SaaS applications.
• Background in application development with experience in one or more programming languages such as Python, .NET or JavaScript.
• Experience with Relational databases.
• Strong analytical and problem-solving abilities, with a proven track record of resolving complex technical issues.
• Excellent written and verbal communication skills, confident in dealing with internal and external clients.

Interested candidate share there cv at: abhishek.jindal@crescendogroup.in or call at

9041783515