Application Support Specialist

Summary

Application Support Specialist

Main Responsibilities:

• Provide level 1 support in SAP with knowledge of transaction codes.
• Offer technical support, training, and troubleshooting for end-users on SAP.
• Monitor SAP jobs using SM35, including Idoc processing.
• Perform basic bug fixes and troubleshooting of failed jobs.
• Re-run jobs that have ended with errors.
• Collaborate with clients to explain SM and level 1 activities.
• Conduct non-regression testing during monthly releases.
• Assist junior SAP technicians with training and support.
  

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2 to 4 years of experience in supporting SAP functional areas.
• Functional knowledge of SAP modules such as FICO, MM, SD, PP, QM, EHS, LE, PM.
• ITIL certification.
  

Nice to Have:

• Relevant certifications like SAP Certified Technology Associate.
• Aware of latest SAP technologies and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Experience with ITSM - Incident, Problem, Change Management.
  

Other Details:

• Working Hours: Monthly rotational shifts to follow Follow the Sun model (US, EU, Asia).
• Work Environment: Collaborative and inclusive atmosphere.
• Impact: Role contributes to significant change and innovation in the company.