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Application Support Specialist

Application Support Specialist

Cytiva

4 - 8 years

4 - 7 Lacs

hyderabad

Posted:10 hours ago| Platform:

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Skills Required

application support pharma analytical pharmacy presales instrumentation life sciences mass spectrometry technical support chromatography

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Application Support Specialist is responsible for following:

Deliver high quality support to users to drive customer satisfaction, leading to development, nurturing and retention of key customer base.
Plan and deliver training courses, provide phone, web and in-lab technical support of LC-MS products and monitor customer satisfaction through regular contact with key accounts.
Pre-sales demonstration of Sciex Separations instruments and workflows.
Prepare and/or deliver technical presentations and product demonstrations at scientific conferences
Conduct and deliver regular trainings/refreshers for sales and service teams and Coach junior members of the team.

This position is field-based and part of the Sciex Application team and will be located in India (Hyderabad) . and will be responsible for supporting the growth of the Sciex Separations business in the region.

In this role, you will have the opportunity to:

Pre-sales demonstrations of Sciex Separations equipment(s)
Post-sales support to ensure high levels of customer satisfaction
Conduct and deliver training courses /refreshers learning session to our customers
Extend timely support to users to drive customer satisfaction leading to retention of key customer base
Prepare and/or deliver technical presentations and product demonstrations at scientific conferences

The essential requirements of the job include:

M. Pharma/ M. Sc (> 5 year of industry experience) / Ph.D. in Pharmacy or Life Sciences (>3 years of experience)
4-8 years of relevant experience in Lifesciences or related industry. Experience in the area of Bioanalytical/DMPK & analytical research shall be preferred
In-depth understanding of analytical techniques in research, specific to Liquid Chromatography tandem mass spectrometry. Preferable to have hands on experience related to other instrumentation and techniques in LC-MS workflows
Highest levels of personal and professional integrity and ethics with good verbal and written English language communication skills.
Proven experience of teaching or training the use of separations sciences equipment

Travel, Motor Vehicle Record & Physical/Environment Requirements:

As this is field-based Job based out of Hyderabad (India) and support to be extended majorly to South India States.

It would be a plus if you also possess previous experience in:

Proven experience of teaching or training the use of separations sciences equipment.
Exposure to SCIEX technologies

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