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Application Support Specialist

Application Support Specialist

NOTIFIED DM INDIA

2 - 7 years

6 - 9 Lacs

bengaluru

Posted:13 hours ago| Platform:

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Skills Required

press release application support product engineering operational excellence coding mis agile troubleshooting continuous improvement sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for individuals who love to code and want to build amazing products for the global market. Are you passionate about application support and troubleshooting, eager to learn, and ready to ensure the stability and reliability of our products for a global marketThe ideal candi will be comfortable working with application logs, modern monitoring tools, and documentation platforms to deliver timely solutions and communicate effectively with technical and non-technical stakeholders.

Day to day responsibilities of the role include, but are not limited to:

Your work tasks / responsibilities

Learn and master troubleshooting of application issues by analyzing logs and identifying root causes.
Utilize tools such as Datadog and other monitoring solutions to proactively monitor application health and performance.
Document issues, troubleshooting steps, and resolutions clearly in Jira and Confluence for knowledge sharing and future reference.
Provide root cause analysis for escalated issues, collaborating with the L3 support team as necessary, or resolving support tickets independently when possible.
Communicate effectively with stakeholders, including product, engineering, and business teams, to ensure timely resolution and transparency of support issues.
Design and develop scripts or small tools as needed to automate routine support tasks and improve troubleshooting efficiency.
Participate in the continuous improvement of support processes and contribute to operational excellence initiatives.
Support ongoing maintenance, enhancements, and documentation of existing systems and platforms.
Active participation in planning meetings and coordination with cross-functional teams to address recurring issues and share support insights.
Monitor system performance and assist in creating scalable and operable support solutions.

Minimum Qualifications

Education

Bachelors degree from an accredited college or university in computer science, MIS or related.

Experience

Minimum five years increasingly responsible programming experience using a standard coding language and/or platform required
Experience in analyzing logs, using monitoring tools (e.g., Datadog), and documenting technical issues in platforms like Jira and Confluence.
Good understanding of .NET web application development and familiarity with APIs and SQL Server.
Basic knowledge of cloud services such as Azure or AWS is an advantage.
Collaborative working habits that accelerate the team and support knowledge sharing.
Strong communication skills in both spoken and written English.
Experience working in agile environments and familiarity with support workflows.
Responsible, independent, and solution-oriented working style with a focus on troubleshooting and problem resolution.

Preferred Qualifications

Experience supporting enterprise-scale, multi-user applications.
Strong analytical skills to diagnose and resolve complex application issues efficiently.
Experience in documenting and optimizing support processes for large-scale environments.

HYBRID

- This role will be based out of

The Leela Office

located on the 4th Floor, Airport Road, Kodihalli, Bangalore- 560008. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.

Award-Winning Technology & Service

#1 Press Release Distribution, Summer G2 Report
PR Innovation of the Year, Gold Stevie Awards Winner
Platinum Winner, Titan Business Awards
PRWeek Awards Finalist
Inc. Best in Business List
Best Press Release Distribution Company, MarTech Breakthrough Awards

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Application Support Specialist