Application Support Specialist

5 - 6 years

14 - 18 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hello Folks ,

We are currently hiring for " Application Support Specialist " with one of our client based in Gurugram.

Location : Gurugram( Hybrid )

Immediate Joiners Only

Excellent Communication Skills .

Application Support:

  • Proficient in Python programming

    (automation, tooling, data handling).
  • Proven Linux administration experience

    (troubleshooting, performance, security).
  • Exposure to telecom projects with a solid understanding of RAN architecture

    (cells, sectors, handovers, KPIs, interfaces).

Detailed job descriptions are given below:

Application Support Specialist:

Role Summary

SON (Self-Organizing Network)

Python

Key Responsibilities

  • Application Operations

  • Provide L2 application support for SON and related telecom OSS/BSS systems.
  • Own incident triage, troubleshooting, RCA, and corrective actions; escalate to L3/vendors as needed.
  • Perform proactive performance monitoring and tuning across SON modules and interfaces.
  • Automation & Scripting

  • Develop

    Python

    scripts for health checks, log parsing, job orchestration, and operational reports.
  • Automate routine tasks and create runbooks to reduce MTTR and operational toil.
  • Linux Administration

  • Administer Linux-based application environments (services, packages, storage, networking, security).
  • Coordinate patching, configuration changes, and deployment activities with change control.
  • Release & Environment Management

  • Support deployments, smoke testing, and post-release validation across non-prod and prod.
  • Maintain configuration baselines; track dependencies and integration points with network elements.
  • SLA & Governance

  • Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure precise documentation and SLA adherence.
  • Collaborate cross-functionally with RAN engineering, NOC, and vendors to ensure service reliability.

Required Skills & Experience

  • 4–6+ years in application support or telecom operations (preferably L2).
  • Strong troubleshooting and analytical skills; confident working in SLA-driven environments.
  • Familiarity with logs/metrics tracing, dashboards, and alerting; experience reducing MTTR.
  • Experience with ITSM tools (ServiceNow) and disciplined change management.
  • Ability to work in a

    247 support model

    with rotational on-call and vendor coordination.

Preferred Qualifications (Nice to Have)

  • Hands-on SON module experience (optimization, parameter management, performance KPIs).
  • Knowledge of OSS/BSS interfaces, northbound/southbound integrations, and APIs.
  • Exposure to cloud-native app deployments (OpenShift/Kubernetes) and container basics.
  • Basic database skills (SQL/NoSQL, Snowflake) for querying application telemetry.
  • Telecom vendor ecosystem familiarity and scripting for data pipelines or reporting.

Interested Candidate Share Resume at dipti.bhaisare@in.experis.com

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