Application Support Specialist

Hello Folks ,

We are currently hiring for " Application Support Specialist " with one of our client based in Gurugram.

Location : Gurugram( Hybrid )

Immediate Joiners Only

Excellent Communication Skills .

Application Support:

• Proficient in Python programming

  (automation, tooling, data handling).

• Proven Linux administration experience

  (troubleshooting, performance, security).

• Exposure to telecom projects with a solid understanding of RAN architecture

  (cells, sectors, handovers, KPIs, interfaces).

Detailed job descriptions are given below:

Application Support Specialist:

Role Summary

SON (Self-Organizing Network)

Python

Key Responsibilities

• Application Operations

• Provide L2 application support for SON and related telecom OSS/BSS systems.
• Own incident triage, troubleshooting, RCA, and corrective actions; escalate to L3/vendors as needed.
• Perform proactive performance monitoring and tuning across SON modules and interfaces.

• Automation & Scripting

• Develop

  Python

  scripts for health checks, log parsing, job orchestration, and operational reports.
• Automate routine tasks and create runbooks to reduce MTTR and operational toil.

• Linux Administration

• Administer Linux-based application environments (services, packages, storage, networking, security).
• Coordinate patching, configuration changes, and deployment activities with change control.

• Release & Environment Management

• Support deployments, smoke testing, and post-release validation across non-prod and prod.
• Maintain configuration baselines; track dependencies and integration points with network elements.

• SLA & Governance

• Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure precise documentation and SLA adherence.
• Collaborate cross-functionally with RAN engineering, NOC, and vendors to ensure service reliability.

Required Skills & Experience

• 4–6+ years in application support or telecom operations (preferably L2).
• Strong troubleshooting and analytical skills; confident working in SLA-driven environments.
• Familiarity with logs/metrics tracing, dashboards, and alerting; experience reducing MTTR.
• Experience with ITSM tools (ServiceNow) and disciplined change management.
• Ability to work in a

  247 support model

  with rotational on-call and vendor coordination.

Preferred Qualifications (Nice to Have)

• Hands-on SON module experience (optimization, parameter management, performance KPIs).
• Knowledge of OSS/BSS interfaces, northbound/southbound integrations, and APIs.
• Exposure to cloud-native app deployments (OpenShift/Kubernetes) and container basics.
• Basic database skills (SQL/NoSQL, Snowflake) for querying application telemetry.
• Telecom vendor ecosystem familiarity and scripting for data pipelines or reporting.

Interested Candidate Share Resume at dipti.bhaisare@in.experis.com