Application Support Specialist

Summary

Application Support Specialist

• Provide level 1 support in SAP with knowledge of transaction codes.
• Offer technical support, training, and troubleshooting for end-users on SAP.
• Monitor SAP jobs using SM35, including Idoc processing.
• Perform basic bug fixes and troubleshooting of failed jobs.
• Re-run jobs that have ended with errors.
• Collaborate with clients to explain SM and level 1 activities.
• Conduct non-regression testing during monthly releases.
• Assist junior SAP technicians with training and support.
  

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 to 4 years of experience in supporting SAP functional areas.
• Functional knowledge of SAP modules such as FICO, MM, SD, PP, QM, EHS, LE, PM.
• ITIL certification.
  

• Relevant certifications like SAP Certified Technology Associate.
• Aware of latest SAP technologies and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Experience with ITSM - Incident, Problem, Change Management.
  

• Category: Working Hours - Monthly rotational shifts to follow 'Follow the Sun' model (US, EU, Asia).
• Category: Work Environment - Collaborative and inclusive atmosphere.
• Category: Impact - Role contributes to significant change and innovation in the company.
  

• Bachelor’s degree: Required for understanding complex technical information and aiding in the support of SAP applications.
• 2 to 4 years of experience: Necessary for managing incidents and supporting SAP functional areas effectively.
• Functional knowledge of SAP modules: Essential for troubleshooting and supporting various business processes within SAP.
• ITIL certification: Important for adhering to best practices in IT service management.
  

• SAP Certified Technology Associate: Provides added credibility and understanding of SAP systems, enhancing support quality.
• Aware of latest SAP technologies: Ensures that support is aligned with current best practices and tools.
• Excellent communication skills: Enhances collaboration with clients and team members which is crucial for effective support.
• ITSM experience: Benefits team dynamics by bringing in knowledge of incident management processes.
  

Score: High

• Recommendation: Look for candidates with experience in SAP S/4HANA alongside SAP ECC. Rationale: This will widen the talent pool by integrating candidates familiar with both legacy and more advanced SAP systems.
• Recommendation: Target candidates with knowledge in additional SAP functional areas beyond the listed modules. Rationale: Broad functional experience allows for adaptability to changing business needs and enhances overall support capacity.
• Recommendation: Include candidates who have previously worked in industries undergoing digital transformation. Rationale: Their experience may align well with the company’s innovation-driven culture and upcoming projects.