Application Support Specialist

As the first point of contact for software-related queries, you will provide L1 support by diagnosing and troubleshooting common application errors. Your responsibilities will include logging, tracking, and escalating unresolved issues to the L2/L3 support teams when necessary. It is important for you to maintain detailed documentation of user queries, resolution steps, and known issues. Collaboration with cross-functional teams such as IT, product, and customer service teams to provide updates and resolution timelines will be a key aspect of your role. Effective communication with stakeholders during incidents and documenting and tracking issues using a ticketing system are also part of your duties. Qualification Required: - Bachelor's degree - More than 4 years of experience in application support - Experience in working with Insurance applications is an advantage - Experience in working with JSM or any ITSM software - Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment - Excellent communication skills for handling user interactions and support queries - Strong analytical and problem-solving skills with attention to detail,